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    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Tesco Clubcard Points


Lostpoints
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I wonder if I am the only one in the country who thinks that it is impossible to claim Clubcard points that one believes are owing ?

 

Obviously you would think that if you contact Tesco Clubcard's 'Customer Services', a resonable dialog would be had, but no, this is not the case.

 

So I am applealing to anyone who can give me a pointer on how to recover ALL or part even of lost points that appear to have gone astray.

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What were the points awarded for initially?

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Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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Jonni2bad...

 

Just the standard clubcard points you obtain from normal Tesco transactions.

 

Basically, they point blankly refuse to accept that some points have gone missing....

 

Even if you write to the Managing Director, the email are intercepted by customer services [ OR PASSED ON ]

Because the Management of Tesco's does not deal with the humble surfs.

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You'll need to give some more detail - what exactly is missing and why do you think they have 'disappeared'.

 

As for writing to the MD, you will find with any large organisation that it doesn't actually reach the MD and will get answered by one of their team instead. You can't realistically expect the MD to deal with every item of correspondence addressed to them with an organisation as large as Tesco.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Hi barracad.

 

First may I say that your comment "As for writing to the MD, you will find with any large organisation that it doesn't actually reach the MD and will get answered by one of their team instead. You can't realistically expect the MD to deal with every item of correspondence addressed to them with an organisation as large as Tesco" Sounds like Tesco's own words.........

 

You ask "what exactly is missing?" ... ClubCard Points !!!!

 

and "why do you think they have disappeared?" Well for every pound you spend, you are supposed to recieve a clubcard point. So if you estimate how much you have spent, say £1000. Then one would expect a 1000 points in ones account at the end of three months.

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I think what is meant is something like a specific occasion? Have you ordered something and the points have not been allocated? Is it a special deal that was not honoured? Are they not sending vouchers or refuing them? Simply to say that they are missing does not really provide enough information.

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So if you estimate how much you have spent, say £1000. Then one would expect a 1000 points in ones account at the end of three months.
In order to counter Tesco's assertion that you have less points than you think you should, you are going to have to come up with something better than an 'estimate', like receipts
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When you purchase anything at Tesco it will show on the bottom of the receipt how many points you have earnt that day along with your running total - do you keep check of this? If so, have you noticed the balance fluctuating? If it keeps increasing then clearly points are not missing.

 

You do realise that each quarter your points get converted into vouchers, right? So when that happens your balance will drop depending on how many vouchers you have been sent. May sound like a stupid question but you're not really being very clear on what the problem is.

 

If you give us some more specifics then maybe we can help but if you have only given Tesco the same level of detail as you've given us then quite frankly I'm not surprised they've been unable to help.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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barracad vbmenu_register("postmenu_1420936", true);

 

You are quite right in what you say, but obviously I cannot go into chapter and verse about my case.

 

All I was really fishing for was other's who may have experienced Tesco's Bully Boy Attitude. "We say your wrong, and that's it"

 

One would have thouht with 2bn pounds of profit, a pound here and there to show good customer good will would be a good advertisement to prove their customers are important to them. After all I wonder if it was 'Customer Service' who made the 2bn profit for Tesco's ?

 

If you read earlier thoughts .... Big Bad Wolf 2 ... The Poor Real Customers 0

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HI Lostpoints

 

I think maybe we might seem at cross purposes on this thread, but in actual fact we all just want to help.

 

As with any case that we encounter where it seems an injustice may have occurred, we must obtain the facts relating to the problem - in full - so that we can offer reasoned advice to you.

 

Just saying that they are missing could be one of many reasons, some valid, some not. That is the reason why we seek the full details, as per he thread of barracad above.

 

If you supply the full facts, maybe we can be of some help, but without them the best we can do is speculate - which doesn't really help you.

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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People often do, when discussing a matter, end up at "cross purposes".

 

And the only person who feels there is an "injustice" is often the sole person, who often is not alone in being effected.

 

The facts relating to the problem - in full - are of course 'As I see them'

 

(1) Just saying that the points are missing can only be one reason really,

what I think there should be, and what Tesco's say there is.

 

(2) It has been said "If you supply the full facts, maybe we can be of some help, but without them the best we can do is speculate". Well the full facts are quite simple (a) you spend money. (b) you are suppose to obtain one point for every pound. © you get a statement of both at the end of three months. (d) And if you diagree, without every receipt, which of course we all keep, your helpless !!!

 

(3) Bottom line:- From my own personal view, Tesco do not want to believe that one of their loyal customers could possibly have a genuine complaint!!! The missing points may well be only speculation on my part! After all Tesco's do have 'Their Computer'. But just imagine the information feed in to it has become corrupted in some way !!!! Or harder to believe perhaps, the card is damaged !!! I could go on with other speculative excuses!!!. Tesco's, as far as I am concern are the big bad Wolf, who do not care about their customers and will pay the price in end for not listening to their CUSTOMERS!!!

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I am afraid that unless you have till receipts to prove this then I doubt you will get much further with Tescos, if they consider that you have been award all the points that you are entitled to and you cannot prove otherwise, then I fail to see what else can be done.

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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Funny, this really looks like towing the party line: I am afraid that unless you have the till receipts to prove this .... then I doubt you will get much further with us at Tescos! And, if we consider that you have been award all the points WE THINK your are entitled to. Go away, then WE fail to see what else can be done, so as WE said GO AWAY. And let this be a lesson to you others, who dare to complain, we make the rules, you just keep them !!!!

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Funny, this really looks like towing the party line: I am afraid that unless you have the till receipts to prove this .... then I doubt you will get much further with us at Tescos! And, if we consider that you have been award all the points WE THINK your are entitled to. Go away, then WE fail to see what else can be done, so as WE said GO AWAY. And let this be a lesson to you others, who dare to complain, we make the rules, you just keep them !!!!

Nothing to do with "towing the party line", all to do with substantiating a claim. "Because I said so" doesn't work, whether be with customer services or in a court of law.

 

If I understand you correctly on the sketchy info you give:

 

1 - You think that you have spent x amount at Tesco's.

2 - You think that your points didn't get added or disappeared from your account.

3 - You didn't check your receipts and/or kept the receipts where there may have been a discrepancy.

4 - You then went on the same charm offensive you are displaying here to Tesco's and expect them to give you X amount of Clubcard points on your say-so that something somewhere has gone wrong.

 

Time for a reality check: They're Tesco Clubcard points, and you have no proof whatsoever that there's been any wrongdoing, just a vague suspicion. Get over it, and move on. Life's too short to get obsessional about things like that. On your deathbed, of all the things you will think of you wish you had done, I'm pretty sure "I wish I had got all my points off my Tesco Clubcard Points" will NOT even make the top 20. ;-)

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there are some items which don't attract points. i think powdered baby food is one, things like cigarettes are another. not sure on all the details but im sure the md will be able to tell you more if you write to him

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Or you can simply look at the terms and conditions!

 

In-store Every time you shop in-store or at a Tesco Petrol filling station, make sure you scan your Clubcard or Key fob† and collect 1 point for every £1 spent.

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there are some items which don't attract points. i think powdered baby food is one, things like cigarettes are another. not sure on all the details but im sure the md will be able to tell you more if you write to him

 

As a man over '21' I've gone past buying 'Powered Baby Food' now.

 

But we are talking of items that have a points value.... ie: Petrol and hardware.

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Nothing to do with "towing the party line", all to do with substantiating a claim. "Because I said so" doesn't work, whether be with customer services or in a court of law.

 

Bookworm:

 

1 - I know that I have spent x amount at Tesco's.

2 - I do think that my points have not been added to my account.

3 - You are quite correct I did not check my receipts and I did not keep

the receipts. So have no idea where the discrepancy occurred.

4 - BUT! you are wrong to question my charm offensive. You may be quite

happy to allow people to rob you, that is your choice.

 

If it is time for a reality check: They may only be Tesco Clubcard points, BUT THEY ARE MINE! You are quite correct in saying I have no proof whatsoever that there's been any wrong doing, just a positive suspicion.

Life is far too short to get ripped off. And on my deathbed, of all the things I will think of, it will not be "I wish I had got all my points off my Tesco Clubcard Points", then the wife could have lived it up in Alton Towers.

 

But you might ask yourself the question, should I be associated with DUMMIES' GUIDE TO THE CONSUMER ACTION GROUP FORUM Because Action seems against your overall reason for life........

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If I e-mail someoneexpect a personal reply. The MDs should listen to their customers. Otherwise if I owe them money I might be too busy to answer their calls!

 

Credit Allergy:

You appear to be a person after my own heart. I believe that if you write to someone, they should be courteous enough to reply. But this is not the case in the real world. Here, the large corporations want your money, but not your questions or queries....

They love your custom, as long as you know and keep your place. And never knock on the doors of their Ivory Castles... You know the same Ivory Castles that are paid for by us, the simple punters.

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'Bout time you started acting your age, then.

 

Accept it, you've lost your Tesco points, if you ever had them in the first place. Shop at Waitrose

 

Thank you Michael Browne, I wonder where the 'in' place was for the very old was ... WAITROSE !!!!

 

And if your are a man over21, perhaps you'd care to use your real name, so that the people here could see the name of a coward who states "If you ever had them in the first place"

 

Me might be stupid, but I ain't no liar!!!!!!!!!!

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BUT! you are wrong to question my charm offensive.
Clearly. :rolleyes:

 

You may be quite happy to allow people to rob you, that is your choice.
Excuse me while I have a quiet chortle, which my fellow consumers and fighters are free to share.

 

If it is time for a reality check: They may only be Tesco Clubcard points, BUT THEY ARE MINE!
Actually, not really, it is a marketing incentive, which if you really want to be pernickety about, Tesco's very likely have somewhere in their T&Cs reserved the right to withdraw the offer at any time without having to compensate you in any way, shape or form.

 

You are quite correct in saying I have no proof whatsoever that there's been any wrong doing, just a positive suspicion.
Which as stated before is not sufficient for Tesco's to take your word for it.

 

Life is far too short to get ripped off. And on my deathbed, of all the things I will think of, it will not be "I wish I had got all my points off my Tesco Clubcard Points", then the wife could have lived it up in Alton Towers.

 

But you might ask yourself the question, should I be associated with DUMMIES' GUIDE TO THE CONSUMER ACTION GROUP FORUM Because Action seems against your overall reason for life......

rofl.gif. Thanks for that, I needed a good laugh tonight.
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