We thought we had this sorted, but now both our brains are battered!

We received our SAR back today and have decided to reclaim the charges. The card goes back to 2005 and there are a few £20 ones on there.

We have used the spreadsheet to work things out but...................

We know the APR went up from 29.9% to 34.9% and Huggy is trailing through the SAR documents now to see if it tells us in there. If we can't find the date, can we still claim them all back at 29.9%?

Also, is there anything else to add on. We have read a little bit about 8% compound interest. Is that already in the spreadsheet calculations? If not, do we add it on ourselves and when?

Finally, how to approach Capital One? Is it a friendly letter or an official one?

One last thing, on the RO Requirements Form print out it says PPI Required? and the box is marked Yes, but we can't find any PPI charges on the statement. Not going for PPI anyway but just a thought

Can anybody help and ease my poor battered brain?

i've moved this to the cap1 forum

have a read of a few teads here

you'll get the idea

dx

What I did was to add the different interest rates together and then divide them by the number of different interest rates..

In your case.. you have

29.9% + 34.9% = 59.8% divided by 2 = 29.9% . That saves having to use 2 interest rates.. unless the higher interest rate has been used more than the lower interest rate.

The 8% interest is awarded only if it goes to court.

Thanks for that. We have posted it off this afternoon so will update if and when they respond.

29.9% + 34.9% = 59.8% divided by 2 = 29.9% .

i will let this pass citizenB only beacuse i had to look twice

i will let this pass citizenB only beacuse i had to look twice

oh, b*gger, b*gger.. that should have been

64.85% divided by 2 = 32.4%.. Please, please tell me you spotted the deliberate error before posting your claim form ..

I am so sorry..

PMSL, we posted the form before seeing your post. Huggy decided to try his luck at 34.9% as we really can't remember when the rate changed. Have a feeling it was around the time they reduced the £20 charge to two £12 ones though!

Received this yesterday.

Now it is nice that they are looking in to it, but we gave them 14 days and they are saying 4 weeks!!!!

i also got a text message on my phone from Freddy Inept asking me to ring them .so i did it's about the above account with crap one.

So i felt i had to educate the little man (come on it's not there fault there I.Q is in single figures ) he was quite shocked when i told him in the end that all my calls are recorded and that capital one should have made them aware of that fact.

Now going to ring capital one's Excutive response center on 0115 843 3792 option 3 and thank them for the letter and that the 4 weeks that it may take to get the information is not acceptable and they have untill Fri 23rd. all recorded of coarse.

UPDATE.

just got of the phone (yes it is recorded ) to there Excutive response center and let me tell you ! i told them straight you push me i push harder. Well the guy on the phone said that an offer has been made and do i want to know how much for ? i said no put it in writting he said he has so waiting for the bloody postman NOW!.

anyway a had the last laugh the guy on the phone it seems was recording the rugby match NZ v JAPAN to watch after work So i told him the score and hung up.

UPDATE.

just got of the phone (yes it is recorded ) to there Excutive response center and let me tell you ! i told them straight you push me i push harder. Well the guy on the phone said that an offer has been made and do i want to know how much for ? i said no put it in writting he said he has so waiting for the bloody postman NOW!.

anyway a had the last laugh the guy on the phone it seems was recording the rugby match NZ v JAPAN to watch after work So i told him the score and hung up.

That was cruel

just found out capital one have a sence of humour

update still have not recieved any letter from capital one regards my claim for charges although they have told me on the phone how much they are going to award me. less than 5% of my request but have yet still not got anything in writting.

the 14 days are up tomorrow what letter do i send them now. HELP

If you're going to push then the nest thing is the lba because you set the time limits. They have not responded by the 14 days so 7 or 14 day lba is the next step.

Be prepared for Cap1 to take it right to the wire and even actually go to court to defend.

ims

as capital one have not sent me my letter back in time i am now going to send them the lba can some please look at this and let me know if it's ok to send many thanks.

anybody here

or well maybe not looks like i'll get more help if i put it on face book.

this says it all.

There are currently 2336 visitors online. 113 registered Caggers and 2223 guests

sad very sad.

@Huggy, don't take it personal lol, there are members here that will help and has spread themselves all over the forum. I know of one kind person ' Slick', he tends to come on late though as he has his own live etc etc

The best thing is read some more here. Your LB looks fine in regards to what you have said so far...... I will warn you though from my own experience Capital One is hard work I am at the court stage with them and if you are serious you need to get reading not only on here but on laws and case laws in order to try and get them to settle and as IMS says they will go

ALLL the way before a Judge. Especially with charges beyond 6yrs. I am not trying to scare you, but it is what it is, the days of easy claiming, I believe is over, so you got be prepared to prove your case which can be done with understanding and be prepare for the fight. JMO

Hi

Looks fine to me although I would be inclined to take out the line about refusing their offer. Suppose they're actually offeingr what you want and their letter is actually in the post?

If you get that in a couple of days, you don't want it to have crossed with a refusal letter.

Regards

ims

They told us over the phone what they are offering Ims and it is a joke. We put in a 4 figure claim and they offer a lower 2 figure payment. This is going all the way.

Whoops...missed that post

Go for it

ims

We have just tracked down the missing letter that Cap One sent on the 14th. Just been on the phone to them and got them to email it to us and guess what......

They have sent the letter, account number and claim form to the wrong address. Right street, but wrong house number!!!!!

We have told them we are going straight to the ICO.

They get the address right for the statements etc!!!!!!!!

Why is life never simple?

well decieded to work out how Crap 1 have come to the amount they are offering regards reclaiming back charges. LOOK AT THE APR. this is what it aquates to.

Congratulations Huggy, thats brilliant. Have been following your thread with interestt, inspires me to fight on, Best wishes Ro

well done

excellent news

shows it can be done

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dx