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    • Hi, I’ve just spotted an Arrangement to Pay marker (TransUnion) on my Barclays Mortgage account for 1 month in March 2022. I’ve spoken to Barclays Customer Service and Complaints about this and they’ve given me some background but have closed my complaint: Direct Debit for mortgage bounced in February and I didn’t notice this at the time. Realised there were arrears in March and called customer service straight away. Offered to pay half the arrears on the call with the other half of the arrears the following month. I prob suggested or accepted this as had done that many years previously when I was a poor student with no adverse consequences. Paid in accordance with this. Barclays call notes report they informed me credit reference agencies would be notified and I indicated I understood. However, complaints team couldn’t access the call because it was too old. They advised I could request a transcript through GDPR and complain via ombudsman if still unhappy - I’ll process the GDPR request this week. Whilst it may be factual that I entered into some kind of arrangement regarding the arrears, it wasn’t clear to me that they would be treating it and reporting it as a formal payment plan along with the potential consequences of this. At no point did I agree to or request to “reducing my contractual payments” - I paid my contractual amount for March and April with 50% more on top. I guess it’s likely they did say something vague about credit reference agencies and it’s also possible that I may have agreed without fully understanding it would be different to a late payment marker. I’m not 100% sure of the impact of the AP but I believe it did tighten up balance transfer and new card offers (Lloyds group in particular) even though the rest of my report is spotless and I have many years managing multiple high balance cards. Although it may have been less comfortable, I also believe I had the means to pay the balance in full if I’d realised the impact at the time. Finally, it feels like Ive been penalised for speaking to customer services directly rather than just upping my payments to cover the arrears. Historically, I was under the impression that Barclays mortgages weren’t even reporting arrears of less than 2-3 months as late payments - although this may have changed since the last time I was in arrears. I’ve had a browse through threads about AP markers and it seems like removal is unlikely if it’s deemed factual but it may be worthwhile escalating to FOS or ICO? Will update with transcript details once I’ve raised and received a response to my request. I suppose the upside of this is that I’ll be even more cautious about negative markers in the future. Thanks, J
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Another Employee lieing about being sick so can have time of to play new video game advice needed


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I hope I'm posting this in right place. I hope some one can give me some advice. I work in a small hotel. I'm the Head Chef. We have 2 other chefs working in the kitchen. One of the chefs is known to be very lazy. Likes to take time off saying he is ill when isn't, spends more time playing on phone than working etc.

 

Earlyer this week on the Tuesday I was working with him and he started going on about how he had just got a new xbox and the new call of duty game that had just come out. He started moaning that his friends were already much higher level than him and that he need to catch up.

 

He had his days off Wednesday and Thursday and Friday morning we hear from him and he has apparently been to doctors and been signed off works for 2 weeks due to stress.

 

He is not stressed, he is only 25, is not married and has no children. He has only just come back off holiday a week ago. I'm sure he has lied to Dr to get time off to play his new video game. He has been playing his new call of duty game for nearly 80 hours straight. And is still online playing at 3am.

 

Would some one who is under that much stress that they can't work be able to play videos games non stop.

 

I am really angry, I have young children and my youngest son is very poorly. He has hospital appointments next week and weeks after. I had booked days off for both weeks, over a month ago. So I could look after my other children whilst my wife takes our youngest to hospital.

These hospital appointments are very important. And include Nurosurgery appointments and appointments at eye hospital.

 

We have no family to ask for help, and no friends so my wife relies on me to help. A lot of the hospital appointments are over 3 hours away at specialist hospitals, and a lot they require that my youngest son is bought alone, so it's not possible for my wife to take are other children with her. We are going to have to cancel all appointments as I have now got to cover for this other chef and will have no days off next week or the week after.

 

Its so wrong that he gets to sit at home playing stupid video games and still gets paid whilst I'm left having to pick up the pieces covering for him working my self in to the ground and it will effect my children as they will not see me, and expecially my youngest as he won't get to his hospital appointments.

 

I also feel sorry for my boss as she is a old lady in her 80s and I feel he is taking advantage of her, he lies to her and she believes him. I don't like to see him walking all over her, he laughs at her behind her back.

 

She ended up in a simular situation with a different employee many years ago and she did sack them but then end up being sued for apparent unfair dismissal. Although that situation sorted its self out she is afraid to do any thing or sack any one else.

 

Is there any thing I can do about this chef, how can I get my boss to see what he really is like. I have physical evidence to back up my claims that he wanted time off to play call of duty. Is it worth me mentioning to my boss.

 

Surely as Head chef I should have a say in who works in kitchen. I don't want some one lazy, I want some one hard working who I can trust and who is reliable.

 

If my boss will listen what should be her first step to dealing with this so she doesn't end up in same situation as last time.

 

Any advice would be much appreciated

 

If you wondering why I'm awake posting this at 3.50am is because a neighbours parrot escaped and is sitting in a tree out side my window sqauking like crazy so cant sleep.

 

Thanks in advance.

Edited by MICKEY1928
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Do you have proof he isn't stressed? Just because he's off sick doesnt mean he cant play the game. Also its extremely unlikely he would be playing it for 80 hours straight

 

He is not stressed, he is only 25, is not married and has no children. He has only just come back off holiday a week ago. I'm sure he has lied to Dr to get time off to play his new video game.

 

I'm sorry but that really just sounds like a bunch of guesses being pushed as fact without a shred of proof.

 

Your first port of call would be to go to your hr manager or your immediate manager, and inform them of your suspicion.. IF you have some kind of proof.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Thanks for you reply, it might seem highly unlikely that he has played for 80 hours straight but he has. He bought console and game on Monday during his break. But was working monday evening he played for a bit Monday evening, (he told me this) he was working all day Tuesday and Tuesday evening. He started playing the game again from Wednesday. When you look at his gamer tag on xbox live and click to check his achievements for the game it shows how many hours he has playedthat game for and it shows 81 hours. The only way he could have clocked up this many hours is if he has been Playing non stop. He is still online now.

 

I have screen shots of this. He is posting up game play footage to YouTube continually as he is playing as well

 

I only know this as happen to have a old xbox account which have not used for along time as no longer play video games but added him as a friend years ago an went to have a look as had my suspicions and was right.

 

Regarding it sounds like a bunch of guesses. Maybe they are guesses but If you met him you would understand. I have known him for a few years, I work with him every day, he continually lies, He has nothing to be stressed about he has no money problems, he is free and single, has just moved to a new house has been abroad on holiday etc. He is just Lazy and wants to Stay at home playing video games. It seems more than a coincidence that he moans on Tuesday that he needs to catch up with his friends on call of duty, has his days off then calls in sick for 2 weeks and continues to play call of duty.

 

I completely under stand stress and depression, many years ago I went through a very bad stage in my life and suffered server depression and stress that took me along time to work through. I understand that some times you need to take time off work to deal with it but honestly there is nothing wrong with him. And it makes me angry when people who are not ill use stress and depression as a excuse when there is nothing wrong.

 

We don't have a hr Manager or Manager, Just this old Lady who is are boss.

 

What kind of proof do I need exactly. How am I meant to do my Job when staff are not turning up and are Lazy and un reliable.

 

Are you saying it's OK for people to lie to get time off just to stay at home and play video games. It's a joke.

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How long has he been working for you? How many hours a week

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as you are head chef do you have any responsibility for disciplining your juniors? What is your relationship with your employer like? does she trust you.

 

 

 

If so then tell her that you have evidence that this person is abusing her trust and that you cant have someone like that working in your team as it disrupts the entire team etc and you wnat to start the formal disciplinary process with the view of either geting him to change his ways or be replaced.

 

 

How long has he worked there? If less than 2 years it will be easy to end his employment and there will be no employment tribunal etc so again you need to speak to her about the consequences of action and inaction.

Edited by honeybee13
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