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    • Post #415 you said you were unable to sell it yourself. Earlier I believe you said there had been expressions of interest, but only if the buyer could acquire the freehold title. I wonder if the situation with the existing freeholders is such that the property is really unattractive, in ways possibly not obvious to someone who also has an interest in and acts for the freeholders.
    • i dont think the reason why the defendant lost the case means anything at all in that case. it was a classic judge lottery example.
    • Hello, I will try to outline everything clearly. I am a British citizen and I live in Luxembourg (I think this may be relevant for potential claims). I hired a car from Heathrow in March for a 3-day visit to family in the UK. I was "upgraded" to an EV (Polestar 2). I had a 250-mile journey to my family's address. Upon attempting to charge the vehicle, there was a red error message on the dashboard, saying "Charging error". I attempted to charge at roughly 10 different locations and got the same error message. Sometimes there was also an error message on the charging station screen. The Hertz 0800 assistance/breakdown number provided on the set of keys did not work with non-UK mobiles. I googled and found a bunch of other numbers, none of which were normal geographical ones, and none of which worked from my Luxembourg mobile. It was getting late and I was very short on charge. Also, there was no USB socket in the car, so my phone ran out of battery, so I was unable to look for further help online. It became clear that I would not reach my destination (rural Devon), so I had no choice but to find a roadside hotel in Exeter and then go to the nearest Hertz branch the following day on my remaining 10 miles of charge. Of course, as soon as the Hertz employee in Exeter plugged it into their own charger, the charging worked immediately. I have driven EVs before, I know how to charge them, and it definitely did not work at about 10 different chargers between London and Exeter. I took photos on each occasion. Luckily they had another vehicle available and transferred me onto it. It was an identical Polestar 2 to the original car. 2 minutes down the road, to test it, I went to a charger and it worked immediately. I also charged with zero issues at 2 other chargers before returning the vehicle. I think this shows that it was a charging fault with the first car and not my inability to do it properly. I wrote to Hertz, sending the hotel, dinner, breakfast and hotel parking receipt and asking for a refund of these expenses caused by the charging failure in the original car. They replied saying they "could not issue a refund" and they issued me with a voucher for 50 US dollars to use within the next year. Obviously I have no real proof that the charging didn't work. My guess is they will say that the photos don't prove that I was charging correctly, just that it shows an error message and a picture of a charger plugged into a car, without being able to see the detail. Could you advise whether I have a case to go further? I am not after a refund or compensation, I just want my £200 back that I had to spend on expenses. I think I have two possibilities (or maybe one - see below). It looks like the UK is still part of the European Consumer Centre scheme:  File a complaint with ECC Luxembourg | ECC-Net digital forms ECCWEBFORMS.EU   Would this be a good point to start from? Alternatively, the gov.uk money claims service. But the big caveat is you need a "postal address in the UK". In practice, do I have to have my primary residence in the UK, or can I use e.g. a family member's address, presumably just as an address for service, where they can forward me any relevant mail? Do they check that the claimant genuinely lives in the UK? "Postal address" is not the same as "Residence" - anyone can get a postal address in the UK without living there. But I don't want to cheat the system or have a claim denied because of it. TIA for any help!  
    • Sars request sent on 16th March and also sent a complaint separately to Studio. Have received no response. Both letters were received and signed for.  I was also told by the financial ombudsman that studio were investigating but I've also had no response to that either.  The only thing Studio have sent me is a default notice.  Any ideas of what I can do from here please 
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Having been of work for 2 months with depression (GP sick note states this) following a work OH assessment, I've been called in for a capability meeting.

 

The OH Dr believed due to "depression" I'd be better off back in work, therefore, he stated to my employer I'm fit for work.

 

I've spoken to my GP about this, my GP disagrees, currently, my GP advice, I'm still not fit for work.

 

Who takes precedence with my employer, the OH Dr who stated I'm fit for work, or my GP who states I'm not fit for work?

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Did you authorise OH to discuss with your GP?

 

Your GP's sign off takes precedence in the sense of entitlement to statutory sick pay, but being signed off doesn't stop your employer starting sickness capability proceedings in line with their sickness absence policy. And ultimately they could dismiss you although it sounds as if there's a way to go before it got to that point.

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Technically your employer can ignore both as its advice. The test is when it gets to ET but action to avoid that is good. Have you been for a chat with your boss?

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Thank you for all the replies, no, as yet, I've not been called in for a chat

 

 

you are allowed to suggest it yourself!

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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  • 2 weeks later...

Has your GP referred you to any specialist? I might be inclined to ask the Employer for a list of the qualifications of the OH advisor to see how they stack up.

 

Also, is your depression caused by work or work related? Or completely independent? (not asking for specifics of course).

 

Then the question is how far do you wish to take it? You could remind your employer that if they cause you harm acting against the advice of your GP they will be liable....

Edited by JasJules
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Has your GP referred you to any specialist?

 

 

Yes, MH team

 

 

Also, is your depression caused by work or work related?

 

 

It's personal issues within the workforce based on assumption.

 

You could remind your employer that if they cause you harm acting against the advice of your GP they will be liable....?

 

 

Can I ask out of curiosity, what can they be liable for?

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  • 4 months later...

Following ET proceedings with my previous emoployer, I accepted an out of court settlemet, part of that my employer will provide a reference if requested

I'm unsure what reason to give on future applications, "reason for leaving"

Clearly, being honest and disclosing why I left, is not going to place me favourable.

Any advice please?

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Provided you don't lie about anything when asked (like amounts off sick leave), a settlement agreement is a "mutually agreed termination". The terms of your agreement may state that you can't disclose anything else- that's a common term, but not always included. I wouldn't strongly advise saying anything else anyway. As you have stated, the more information you give, the more it may detract from your employment prospects. Unfortunately, even a mutually agreed termination is a give away - it means there was a dispute, but not what the dispute was. 

I presume you were not advised on this - the majority of negotiated settlements would include the actual wording of the agreed reference, and you don't seem to suggest this was the case. So the employer could very easily disclose anything true, including matters to your detriment. So you may need to be prepared for questions about your sick leave or reasons for leaving anyway. That does depend on the potential employer and how they take what would be, to many, red flags. 

Some people go through a period of agency working to cover the termination and build a new reference base. But that doesn't suit everyone. 

But the one thing is always say is never tell a lie or mislead. Inevitably they find out, and that is never a good thing to happen. 

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15 hours ago, honeybee13 said:

Why don't you want to tell future employers about your health issues, or is it something else?

The health issues I experienced was instigated due to the issues I was experiencing at work, as my employer failed to find in my favour following the grievance procedure, the end result being I took my employer to an ET, I'm concerned this may put off any potential employer

 

 

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14 hours ago, Sangie595 said:

I presume you were not advised on this - No I wasn't

I had an emploment solicitor paid for at my own expense, Ii didn't feel was best supported or advised.

But the one thing is always say is never tell a lie or mislead. Inevitably they find out, and that is never a good thing to happen - I wouldn't lie, I'd like the chance to explain why I left, however, I'm just not sure what to state as reson for leaving when applying for a position.

 

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You are not going to want to hear this, but I'm going to tell you anyway because it's important that you understand the position you are in. You should have been told this by your solicitor. 

The health issues you have had, officially, have nothing whatsoever to do with your former employment. That they do is your allegation. It is an unproven allegation. A settlement agreement is not an admission of guilt. It is a neutral (unless the agreement says otherwise) settlement on economic grounds ( it's cheaper to pay you off than go to a tribunal). If the agreement states that you cannot disclose circumstances (and I don't know whether it does or not) then you cannot explain anything other than that you left. If it does not, then you can say whatever you like, but there can be consequences. 

Firstly, your previous employer can find out what you are saying and accuse you of lying - there are two sides to this story and both are equally valid because there is no finding of evidence in the matter. That could result in just a slanging match. It might result in legal action against you, depending on what you say. It not uncommonly results in untraceable and unevidenced telephone conversations between former employers and potential or new employers; and nothing that will be said in those telephone calls that haven't happened will be complimentary about you.

Secondly, most employers don't relish hearing you criticise your last employer and painting yourself the victim. They especially don't want to hear that you put in a claim to a tribunal. Many will wonder if you are the employee from hell. Just as there are employers from hell, there are employees from hell. You don't want to be viewed as potentially being one of them. It doesn't matter what the truth is. They don't really wish to know. 

The bottom line is that unless you are exceptional, a much sought after skill set, and vastly experienced over and above everyone else in your line of work, there will be other candidates who come with no question marks and no baggage. A great many employers prefer those candidates. Not all. But a great many. 

So your options are that you say you resigned (I assume that you did), that there was a mutually agreed termination (which is the common term used to explain a settlement agreement), or you provide a long and convoluted self-justification for your circumstances. Assuming every word of the latter is true (and I'm assuming that you will tell the truth, at least from your perspective) the chances are high that you are shooting yourself in the foot with potential employers. I'd strongly recommend that the least said is the better option. You can simply add "for personal reasons" and leave it at that if you wish. 

Unfortunately, what you won't be able to do is to exert any control over what your former employers say. Provided what they (officially) say is true, then they have a wide degree of latitude to disclose your sickness record, the fact that you made a tribunal claim, or anything else that they wish. I would therefore suggest that the fewer question they might be asked by a potential employer, the better it is for you. It's too late to change the circumstances, but I'd never let someone enter into a settlement agreement without an agreed reference and binding agreement that that would be the only thing an employer says. It's not foolproof, but it usually works. 

Of course, I said, the other option is to find a (legitimate) way of having a new reference. The most common way of doing that is to do agency work, since agencies are often less pedantic about former employers saying nice things about you, and telling them the truth is less risky- they have less at risk when taking you on so they care less. 

There no advice anyone could give you that's foolproof. That's the problem. You could luckily trip over the greatest employer in the world who is fine with everything you tell them, doesn't hold it against you, and wants to give you a chance. They exist. Regrettably, they don't have badges, so you might kiss a lot of toads before you find one of them. So the best I can really come up with is don't mislead or lie, and I'd advise keeping it as short  and sweet as possible, disclosing as little as possible, and certainly not discussing how bad your former employers were or how you had to make a tribunal claim. Without an actual tribunal finding, all of that is nothing more than hearsay.

 

Edited by sangie5952
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Thank you for your honesty.

What took place with my former employer is personal to me, I'd rather not elaborate on the issues to any potential employer, I’ve recovered, departed with them and moved on.

I had over 10 years service with my previous employer, and had an explanatory record; issues only arose in the last 12 months due to my personal circumstances changing (not affecting my role or requirements)

I signed an agreement not to disclose the contents or details of the agreement, I believe this was binding on both sides.

As I mentioned earlier, the "employment solicitor" I hired, didn't fulfil me with confidence. 

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They don't have to disclose the details of the agreement. They can disclose your sickness record, your claim to tribunal, and anything that isn't part of the agreement.

I don't know what had happened here, and it's probably too late to make a difference. I think you should either go with agency working, and/ or you resigned for personal  reasons but are no longer in the same situation. That is true. But it leaves a door open for the employer to interpret it as needing to give up working for some other reason that is in the past. Assuming your reference is ok, they probably won't think much more of it. I can't guarantee that, obviously. But it's probably the best you  can get. 

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Hi,

Thank you, I think stating "I resigned for personal reasons but are no longer in the same situation" is a good reason for why I left.

I'm currently doing agency work, the role I'm currently doing is basic, and doesn't equate to the senior position I held with my previous employer,  I took agency work to get myself back into a work routine.

 

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Have a response prepared though if an employer asks you to expand on what you mean by "personal reasons". Interviewers know well that it's a phrase that can cover - and hide - a whole range of things and they will often what to know more. "Personal reasons" ultimately means little - everyone who has chosen to leave their job voluntarily has left for "personal reasons".

Edited by Ethel Street
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