Broadband and landline customers who suffer poor service could get millions of pounds of money back automatically under a scheme proposed by Ofcom.

 

The telecom watchdog has published proposals to make providers pay for slow repairs and missed deadlines and appointments.

 

It estimates that as many as 2.6 million customers could receive up to a total of £185m in compensation payments each year under the scheme.

 

 

“When a customer’s landline or broadband goes wrong, that is frustrating enough, without having to fight tooth and nail to get fair compensation from the provider,” said Lindsey Fussell, Ofcom’s consumer group director.

 

 

For the full story - https://www.theguardian.com/business/2017/mar/24/broadband-users-in-line-for-millions-in-ofcom-compensation-plan

Can't wait!! Will be a great money earner for me --- my phone line is regularly faulty. Current one is ongoing since last July and they still can't find the fault.

ssett, you wont be earning mega bucks.. apparently £6.00 and £10.00 per day and £30.00 for an engineer not turning up !

This is brilliant!

I recently won a case against Vodafone Fibre broadband with the Ombudsman services. Whilst overall the service was actually really good. My broadband went down for almost a month and no one was doing anything about it, it was clear the communication between Vodafone and BT Open started to get a bit hasty and i suffered being in the middle. Follwoing the resotration of my services, my fibre was intermittent and never hit the promised speeds of 76mbs again, was more like the 40mbs cap. I called, emailed and posted recorded delivery mail many times to sort the issue but it fell on deaf ears.

As a result the Ombudsman service asked Vodafone to pay me £250 in compensation, clear my bill, and allow me to move to a new provider without penalty. Meanwhile they cant cease my services until i do. The added bonus was that my mobile phone with a year still left on the contract was part of that account and i was allowed to move that and keep the phone, so i got a flagship mobile for a bargain too.

None the less, this whole process took ages to sort out, but im glad the the ombudsman has finally made it more of automatic thing, which should also in theory prevent issues like this happening as often!