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    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.    Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.   The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved.  Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
    • You can use a family's address.   The only caveat is for the final hearing you'd need to be there in person   HOWEVER i'd expect them to pay if its only £200 because costs of attending will be higher than that
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Vanquis unfair charges


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Hi there I currently have an outstanding debt of £1889 on a vanquis credit card

 

I thought there was a default registered to this card but my credit file shows not

 

I have an arrangement to pay in place since July 2013 and have paid £40 on Time each month

 

I have recently requested a F&F SETTLEMENT and they will accept £1000 but only on a partial basis which is no good to man nor beast as the debt will then be re sold

 

They say it isn't possible but I have explained that if they write of the difference the account can be fully settled at £1000

 

I have had the card since 2005/6 and can't remember the last time I used it- the credit limit is 3k and ive no doubt the balance is made up of interest and charges

 

Can someone give me any tips on leverage. I have other debts which I need to settle this year as I need to re mortgage

 

Thanks in anticipation

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just to be clear

settling debts will not improve you credit score

if a debt is defaulted

that's there for 6yrs paid or not.

 

now on to vanquish.

 

they are probably wanting to settle as you've guessed right

the debt is largely PENALTY FEES [£12} a pop

and p'haps their version of PPI [ROP}

they've taken every month

 

it would not harm you to CCA request them

and send as sar to them to get all the statements

that will put you in a far stronger position [esp if no CCA]

to drive a low bargain and get the account removed to or atleast any negative stuff on it.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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if theres no enforceable agreement that will make your position much stronger

 

 

as would the debt being inflated with penalty charges & PPI [rop]

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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If you request the CCA and SAR from Vanquis and there is something wrong with the debt be prepared for it to be sold on to a DCA. Make sure you claim all the fees that have been added then maybe you will have a better chance with a F&F. If you do go for a F&F make sure you have it in writing that the remaining debt will NOT be sold on, keep this letter very safe as you may need it some time in the future...

If I have been of any help, please click on my star and leave a note to let me know, thank you.

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What do you make of this? Received today.......

 

Thank you for your recent offer to part-settle the above account; I can confirm that we can accept the original amount of £1,000.00 as a partial settlement. Please be aware that if you accept this offer then the remaining balance will be written off and we will not sell this debt on or try to collect this debt at a later date.

 

Should this amount be payable, we request that this amount be paid within the next 14 days. Failure to do so will mean the offer will then expire and a higher amount will be required to part settle the account.

 

Please be advised that any part settlements will be reported to the credit referencing agencies as ‘partial settlement’, but the balance will be written off and the account closed. This can not be changed to a full settlement at a later date. If you have any further questions regarding this please contact us on 0330 099 3000 to speak to an advisor.

 

Yours sincerely,

 

Harriet

 

Collections Team, Vanquis Bank

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PS=waste of money

it'll be there for 6yrs from your payment date and kill any further credit

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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You want the full removal of the credit file entry otherwise it isn't worth paying.

 

What they've said is they'll accept payment, they'll close and wipe the account but they will still screw your credit history up for 6 years

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 3 months later...

Apologies if this is in the wrong section but i can`t find one for vanquis

 

i have an historic card 2005/6 with a payment plan currently in place@ £40 pm

 

outstanding balance £1800 credit limit was £3k but credit line now withdrawn

 

no default on the acc but not used for years so outstanding balance largely interest and charges although interest now frozen.

 

Guessing i need to CCA and SAR

 

Does anyone know the best address to write to as the only one i can find here is years old

 

Thanks in advance

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Which address do you have?

 

This is the one I found on google,

Vanquis Visa Card

Customer Services

PO Box 399

Chatham

ME4 4WQ

https://www.vanquis.co.uk/contact-us

 

Have they been sending you an annual statement of account?

 

Does this show on your credit file at all?

 

How long have you been paying this for?

 

Reclaim ALL of their fees/charges and interest, after you've sent them the CCA request with the £1 fee, if/when they fail to supply, stop payments.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Customer Action Team

Freepost RSBJ-HULA-XLGG

PO Box 399

Chatham

ME4 4WQ

 

Or

 

[email protected] - Vanquis MD

[email protected] - Provident Group CEO

 

Write your complaint and also email. Could be good.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Which address do you have?

 

This is the one I found on google,

Vanquis Visa Card

Customer Services

PO Box 399

Chatham

ME4 4WQ

https://www.vanquis.co.uk/contact-us

 

Have they been sending you an annual statement of account?

 

Does this show on your credit file at all?

 

How long have you been paying this for?

 

Reclaim ALL of their fees/charges and interest, after you've sent them the CCA request with the £1 fee, if/when they fail to supply, stop payments.

 

Dont stop with payments for now. Youll default the account and this is a bad idea.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Thats great....thanks for the advice

 

Regarding the CCA and SAR one says to add signature and one isnt necessary

 

If i send both requests at the same time isnt that giving the company the opportunity to copy my signature onto a potentially non exsistant CCA?

 

Is it acceptable to just print my name in pen?

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NO, ALWAYS sign your name on the SAR ONLY!!

On the CCA, there is NO requirement to sign it, on that one print your name.

 

Send them in separate envelopes, as the SAR will need to go to the data controller.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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  • 5 weeks later...

Have had responses now for both CCA and SAR

 

They are `apparantly` not required to provide a copy of the signed executed agreement-this is only necessary should THEY undertake legal proceedings and not at any time prior to.

 

They have therefore provided a blank reconstituted agreement which proves NOWT and a copy of standard terms and conditions

 

Balance outstanding £1699.96

 

which is also the amount currently payable by me at any time on demand according to them

 

approx £200 overlimit and late payment charges dating back to 2009..................

 

Need help from here with charges and interest etc and where to go next

 

no default but arrangement to pay showing on credit file

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hey are `apparantly` not required to provide a copy of the signed executed agreement-this is only necessary should THEY undertake legal proceedings and not at any time prior to.

 

They must supply the CCA agreement or a compliant reconsituted one upon request. Failure to supply it in 12+2 working days means that the alleged debt is unenforceable and you dont have to make any further payments. They can and will mark your credit file though, but they cant perform any collection action.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I think they have provided a `reconstituted agreement` which is totally devoid of any information pertaining to me other that my name and address

 

and sar was breakdown not full response which is fine as long as its accurate!!

 

without statements is impossible to say

 

it includes copy of notation,key to abbreviations and list of transactions and charges

 

memos at back too re phone calls

 

Hi guys......

 

Have received reconstituted `blank` agreement in response to CCA req.....they only have to provide signed copy if they commence legal action?

 

Have collated charges based on SRA req using PPI spreadsheet-thanks DX

 

£264 in ol and lp charges.......£94.11 in interest covering 2010-2013 charges and int stopped after that with AP in place

 

£358.11 in total- need template letter for charge refund if someone can kindly put me in the right direction.......struggling to find template letters.

 

Waiting for SAR for Halifax,B card and LLoyds now to do the same

 

Thanks in advance

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What did you receive? When we're the agreements taken out? Before April 2007 they need a copy of the original

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Agreement taken out 2009

 

Rec copy of standard t&c's and blank reconstituted agreement (short response form) only info is my name and address stating only necessary to provide the original signed copy for court

Copy of account notation list of transactions and charges and phone call memos

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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SAR can't just be a breakdown, it MUST contain FULL facts, letters, agreements, in fact everything they hold on you regarding this account MUST be sent in response to a SAR.

 

Have they had the full 40 calender days in which to supply ALL of this info?

 

If so, then you 'could' send them a letter demanding whether this is ALL of the information they have regarding the SAR, if not, you give them a further 7 days in which to comply with your legal request, or you will file a complaint with the ICO to investigate.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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