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    • Absolutely for the agreement they are referring to.... puts them on notice that this is going to be a uphill fight.   Andy 
    • Particular's of claim for reference only 1. the claim is for the sum of £6163.61due by the defendant under an agreement regulated by the consumer credit act 1974 for hsbc uk bank plc. Account (16 digits) 2. The defendant failed to maintain contractual payments required by the agreement and a default notice was served under s 87(1)  of the consumer credit act 1974 which as not been compiled with. 3. The debt was legally assigned to the Claimant on 23/08/23, notice on which as been given to the defendant.  4. The claim includes statutory interest under S.69 of the county courts act 1984 at a rate of 8% per annum from the date of assignment to the date of issue of these proceedings in the sum of £117.53 the Claimant claims the sum of £6281.14. Suggested defence 1. The Defendant contends the particulars of the claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.3 (3) in relation to any particular allegation to which a specific response has not been made. 2. The claimant has not complied with paragraph 3 of the PAPDC (Pre action protocol) failed to serve a letter of claim pre claim pursuant to PAPDC changes of the 1st of October 2017. It is respectfully requested that the court take this into consideration pursuant 7.1 PAPDC. 3. Paragraph 1 is noted. I have in the past had financial dealings but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification. 4. Paragraph 2 is denied. I have not been served with a default notice pursuant to the consumer credit act 1974. 5. Paragraph 3 is denied. i am unaware of any legal assignment or notice of assignment. A copy of assignment was sent by Overdales solicitors when acknowledgement of receipt of CPR request was received, but this was not the original.   6. Paragraph 4 is denied. Neither the original creditor or the assignee have served notice pursuant to sec86c of the Credit Consumer Act 1974 Notice of Sums in Arrears and therefore prevented from charging interest on debt regulated by the CCA1974. 7. The defendant submitted a request for a copy of the alleged agreement pursuant to s78 CCA 1974. The claimant has acknowledged receipt of request but has failed to comply. The claimant has failed to provide any evidence of balance or Default Notice requested by CPR 31.14 8. It is therefore denied with regards to defendant owing any monies to the claimant. therefore the claimant is put to strict proof to:  a.  Show how the defendant has entered into an agreement with HSBC. b.  Show and evidence the nature of breach and service of a Default notice pursuant to section 87 (1) CCA 1974. c.  Show and quantify how the defendant has reached the amount claimed for. d.  Show how the claimant has the legal right, either under statute or equity  to issue a claim. 8.  As per civil procedure rule 16.5 (4) it is expected claimant prove the allegation that the money is owed. 9.  Until such time the claimant can comply to a section 78 request he is not entitled, while the default continues, to enforce the agreement 10. By reasons of the facts and matters set out above, it is denied that the claimant is entitled to the relief claimed or any relief.     .
    • OK, well rereading the court orders from March, in the cold light of day rather than when knackered late at night, it is quite clear that on 25 June there will only be a preliminary hearing about Laura representing her son.  Nothing more. It's lazy DCBL who haven't read things properly and have stupidly sent their Witness Statement early. Laura & I had already been working on a WS, and here it is.  It needs tweaking now after reading the rubbish that DCBL sent and after all of LFI's comments.  But the "meat" is there. Defendant's WS - version 1.pdf
    • Morning, I purchased a car from Big Motoring World on 10th December 2023 for £14899.00. On the 15th December I had a problem with the auto start stop function of the car in which the car would stop in the middle of the road with a stop start error message. I called the big assist and the car was booked in for February. The BMW was with them for a week and it came back with the auto stop start feature all fine and all error codes cleared on the report from big motoring world. within 5 days I had the same issue. Warning light coming on and the car stopping. I called big assist again and the car was again booked in for an other repair in May. Car was taken back in may, they had the car for a week and returned with the report saying no issue with the auto stop start feature and blamed my driving. Within 5 days of having the car back it broke down again. This time undrivable. I had the rac pick my car up and take to Stephen James BMW for a full diagnostic. The diagnostic came back with the car needing a new fuel system as magnetic swarf was found.  I have sent big motoring world a letter stating all the issues and that under the consumer rights act 2015 I have asked for a replacement vehicle. all reports from Stephen James BMW have been sent over to big motoring world. Big motoring world have come back and said they will respond to my complaint within 14 days for the date of my complaint letter. I am not feeling confident on the response from them, what are my next steps?   Thanks in advance. 
    • That is really good is that a mistake last off "driver doesn't have a licence" I assume that should be keeper? The Court requested me to send the Court and applicant proof of my sons disability from their GP this clearly shows he has Severe Mental Impairement, he is also illiterate.  I naively assumed once the applicant received this that they would drop the claim.  It offends me that Bank has asked the Judge to throw the case out at the preliminary hearing and to make us pay up.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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CAG CRA S.A.R Club


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The whole thing has massive ramifications IMO.

If we can spare it, I think I might SAR Equifax and the Land Registry on Monday.

I've just been reading about Garlik - has anybody seen their website?

It sounds like a good idea to me. If it's £2.99 a month it's cheaper than Experian, and looks like you get a lot more.

Just a thought - honest! :p

We will not be intimidated.

'The pen is mightier than the sword'.

Petition to Outlaw Debt Sale and Purchase

- can't read/post much as eye strain's v.bad.

VIVA CAG!!! :)

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This is a link to their Frequently Asked Questions:

https://www.garlik.com/help/index.php?id=4#c50

and they're a member of the Enterprise Privacy Group:

EPG Website

We will not be intimidated.

'The pen is mightier than the sword'.

Petition to Outlaw Debt Sale and Purchase

- can't read/post much as eye strain's v.bad.

VIVA CAG!!! :)

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They're also registered with the Information Commissioner's Office. Sounds good.

I have never cared so much about personal data protection as I do now. But the whole Debt Collection 'business' - their methods and activities - has seriously freaked me out!! Even if they don't do half the things they threaten to do, they're still abusing our rights!

Plus I get the feeling they're like icebergs - so much beneath the surface that you don't know about.

They're seeking to 'criminalise' people - maybe as a justification for their nasty work, maybe as a way of breaking people down - ie. attrition.

We will not be intimidated.

'The pen is mightier than the sword'.

Petition to Outlaw Debt Sale and Purchase

- can't read/post much as eye strain's v.bad.

VIVA CAG!!! :)

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Try typing the words 'credit charity' into your search engine... guess what comes up!:eek:

A 'free credit check' by - guess who!:evil:

We will not be intimidated.

'The pen is mightier than the sword'.

Petition to Outlaw Debt Sale and Purchase

- can't read/post much as eye strain's v.bad.

VIVA CAG!!! :)

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Some of you probably already know this, so I apologise for the repeat, but for those who dont'.....

 

http://www.experianintact.com/content/uk/documents/pressReleases/LabourParty.pdf

 

Everything begins to stink if you dig too deep.

 

A certain DCA has/did have a certain politician on the board too.......

HOIST BY THEIR OWN PETARD.

 

Blimey it works....:-)

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from the LabourParty.pdf, supplied by DB - :)

 

NOTES TO EDITORS:

About Experian

Experian provides strategic support to organisations around the world. It helps its clients target, acquire, manage and develop profitable customer relationships. It does this by combining its advanced decision support and outsourcing services with information on consumers, businesses, motor vehicles and property. Experian works with more than 40,000 clients across diverse industries, including financial services, telecommunications,

healthcare, insurance, retail and catalogue, automotive, manufacturing, leisure, utilities, property, e-commerce and government. Millions of consumers rely on Experian's consumer credit services to meet their financial management needs. Experian is a subsidiary of GUS plc and has headquarters in Nottingham, UK, and Costa Mesa, California. It has a 175-year history and unbroken sales growth over the past 23 years. Its

13,000 people support clients in more than sixty countries. Annual sales exceed £1.2 billion.

That was in 2003.

Words fail me!

We will not be intimidated.

'The pen is mightier than the sword'.

Petition to Outlaw Debt Sale and Purchase

- can't read/post much as eye strain's v.bad.

VIVA CAG!!! :)

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Well we won £10 on the lottery, so I can afford to S.A.R - (Subject Access Request) both Equifax and the Land Registry tomorrow. Equifax recorded a 'trace' on both mine and hubby's Equifax Credit File, by BCW, the very day they signed for my CCA request. I want to know how and why they did that.

Plus, Hillesden said they'd 'successfully made an application to the Land Registry' to confirm I owned our house - and that's the one that really made my skin crawl! It turns out it was all in the wording of the letter, and they really wanted a Charging Order on the house... or what? So hopefully the SAR might shed some light. And you know when I get these SARs...

Any DCAs reading this, I really think you should thank DLC/Hillesden for getting me so riled. Had it not been for them, I might never have noticed the subterranean antics of the rest of you! So, when you feel yourselves under the spotlight, remember who to thank, eh?;)

We will not be intimidated.

'The pen is mightier than the sword'.

Petition to Outlaw Debt Sale and Purchase

- can't read/post much as eye strain's v.bad.

VIVA CAG!!! :)

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Had a reply from Experian , they're getting the info. together. Sending out Equifax and Land Registry today.

 

Ditto from Experian - waiting til I get that one B4 trying others.

I'm not an expert so check everything I tell you, however click me scales if I've been useful.

Light travels faster than sound. This is why some people appear bright until you hear them speak.

 

There is no freemasonry like the freemasonry of Golf

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Experian haven't cashed my cheque yet! But they did write to say they were gathering all the data together - last week! Don't know what to think.

We will not be intimidated.

'The pen is mightier than the sword'.

Petition to Outlaw Debt Sale and Purchase

- can't read/post much as eye strain's v.bad.

VIVA CAG!!! :)

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Ah, tks. I hadn't seen the £2 effort described anywhere as an 'overview'. The enhanced services providing credit scoring and fraud protection for an ongoing monthly fee are really only additional bolt-ons using the data they already hold, and in itself not a factual representation of the actual data registered against your name.

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The SAR should make them supply ALL details they hold on you whether contained on their computers or not. It also requests details of telephone calls, written notes and details of whom they passed your information to as well.

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Ah, tks. I hadn't seen the £2 effort described anywhere as an 'overview'. The enhanced services providing credit scoring and fraud protection for an ongoing monthly fee are really only additional bolt-ons using the data they already hold, and in itself not a factual representation of the actual data registered against your name.

As everyone's said, the £2 credit file you can request isn't everything. We both (hubby and I) requested our credit files from Callcredit, each with a £2 cheque. On the top of the reports we received, it says:

 

'Callcredit

Limited Subject Access Report'

 

We haven't sent S.A.R - (Subject Access Request) requests to CallCredit yet.

We will not be intimidated.

'The pen is mightier than the sword'.

Petition to Outlaw Debt Sale and Purchase

- can't read/post much as eye strain's v.bad.

VIVA CAG!!! :)

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I would be interested to discover what limitations they put on the data they are required to provide for the £2 fee. If you are saying there is more information that would affect my credit status viewable for an additional £8 (or whatever their fee is), then this would be an issue for the ICO.

 

As for Call Credit, for my £2 I got just 3 words on my report; 'No Data Stored'.

 

As a £2 investment I can just about stand for that, but not at a tenner!

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It has always kind of baffled me - that we send £10 for an SAR to these companies requesting data that they hold on us etc.. - letters we send request "ALL" information that these companies hold about us.

 

I do often wonder why these companies don't show us the data they send to the CRA's about us etc.. My logic tells me that what these companies send to CRA's is obviously about us - so perhaps ought to be included with the SAR when they send it to us - there are obviously going to be some trails of how/why information was sent to the CRA's like the "screen dumps" some companies send us.

 

Be interesting to know whether I am alone in that trail of thought.

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Well I can do a couple of mini-updates.

My S.A.R - (Subject Access Request) request to Experian overlapped with a problem hubby is having with them - namely they cashed his £2 fee for his credit report, denied receiving it, sent him an email with a green 'pre-paid' application form attached which he, believing this was genuine, and an effort on their part to sort out the 'missing' £2 fee, completed and returned. They then wrote to him on 19th Sept, saying thanks for the request, but you haven't enclosed the fee!

So he's written another £2 cheque, together with a letter requesting a complaint form and a copy of their complaints procedure, which I posted (he has a fractured foot) by recorded delivery yesterday.

These things may be overlapping, so we'll have to wait and see. Because strangely, I received a letter from them dated 18th Sept saying that my hubby had indicated a financial association with me on his application! :D

Mighty peculiar. ie. not the obvious that being married and together we're associated, but that they seem to be processing his credit report while denying it! They've annoyed him now!

Meanwhile, since the letter they sent me dated 11th Sept, confirming my S.A.R - (Subject Access Request) as received on 5th Sept, I've yet to receive the 'data' they stated they'd begun compiling.

 

Equifax - sent me a letter and an application form on 19th Sept, acknowledging receipt of £10 cheque (they've cashed it) and asking me to complete and return the application form. Not a problem - except a curious section on the back. It says:

'If you believe that we hold e-mails that contain personal data relating to you could you please provide us with the following where possible

The names of the authors of the message

The names of the recipients of the message

The subject of the e-mails

The date or range of dates upon which the messages have been sent.'

- Now is it just me, but how the bleep am I supposed to know that? I've requested all details and information they hold about me, as is my right, and enclosed the fee, which they've cashed - I want the all bleeping data!

So I've said as much. Again, we wait.

 

Land Registry - this was a long shot, but they've written back enclosing a guidance booklet and I think I might call in at the local office to talk to them in person. I want to find out just what Hillesden/DLC were doing with my information!

We will not be intimidated.

'The pen is mightier than the sword'.

Petition to Outlaw Debt Sale and Purchase

- can't read/post much as eye strain's v.bad.

VIVA CAG!!! :)

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