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Hi all, I didn't expect to start really badly with pucharse my new vehicle. 8th June I buy the vehicle from BigMotoringWorld. The car has 10987 and apparently service was done on 10852 mileage . I spend half day in the store to take the car and was even manipulated to buy warranty with is cost a lot money. Since I left the store car has start to having issues with the breaks. Once i pushed break pedal car starting noising and don't have like power to stop the vehicle ( Pedal must be press to the end to stop ) I start to call them but no one was able to support they was just close the phone... So i decided to read the review about them and I was shocked... I take the decision I will return the vehicle and send them email on 12 June with the issues on breaks and request to return the vehicle. They reply to me 5 days later In relation to your request to exchange your vehicle, please be advised that we do not have a returns policy on our vehicles. Please can you confirm how the vehicle is noisyssss I was really angry I have to deal with them and car was cosr me £31000 + finance cost so I read your posts in forums and took some advice from others colleges who have similar issues and reply to them as below. Dear Big Motoring World I'm writing to you about the car I bought from you for £31000. on 08.06.2024 The car has only 11000 mileage I was thinking is almost brand new however has issues with the breaks. ( Please note the car was apparently serviced 300 mileage ago and break was chaneged ) The breaks make the sound the are not with the good condition. When push the pedal break car is not stopping immediately. I'm not feeling safe to drive anymore with those vehicle. The Consumer Right Act 2015 make It and implied term of the contractI have with Big Motoring World that goods be as described, fit for purpose and of satisfactory quality. As you are in breach of contract and I've owner the vehicle for less than 6 years ( less than 2 weeks before the issues arose in fact ) I am within my statuatory right to ask for a refund at no futher cost to me. Please note I informed Motofinance company and informed about the issues and request to cancelled the agreement. I look forward to hearing from you within 14 day with details of how you plan to arrange return the vehicle back. THEN Since I send those email the conversation has completely changed and they reply to me below. Thank you for email dated 11/06/24 I am sorry to hear that you have had cause to complain My understanding if your complaint is: Your brakes are grinding and the vehicle is not stopping efficiently. In order to complete our investigation we require some additional information from you. please confirm the following at your earliest convenciance: Please can you confirm if you have visited a local Halford or Kwitfit or other repair agent to carry out a free of charge break health check ? Halford and Kwitfit are able to check your breaks to advice if they require replacement. In order for me to issue to my response can you please confirm your desired resolution ? If you feel I have not understood the nature of your complaint correctly, please advise me accordingly. We will now be investigating this complaint and will aim to respond to you as soon as possible. We will keep you updated with the progress or your complaint in due course I have really enough with them and just want to close the case and return the car. Please can you advice what to do ? Thank you External Complaints Policy V.2.1 31.05.24 4.pdf.pdf -
can we have the PCN bothsides to one mass pdf please previous uploads keep being made unavailable ?? dx -
<£300 so with a good defence and like most of these small sum util debts, jci will drop it before they have to pay any more fees. dx
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By tigeress289 · Posted
Yes but it was for a debt that never existed but to come to the door was a step to far as my wife was quite frightened by it. He showed her a badge like he was official and wanted to talk in private. But after speaking to me she closed the door behind her and told him to post any letter. -
That would be very helpful I'm sure. And absolutely I would endeavour to get the transcript if my case is successful. Am I right in saying that I should use and quote this case in my mediation?
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Our picks
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If you are buying a used car – you need to read this survival guide.
BankFodder posted a topic in Vehicle retailers and manufacturers,
If you are buying a used car – you need to read this survival guide.-
- 1 reply
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Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld
ATJ posted a topic in Vehicle retailers and manufacturers,
Hello,
On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.
Car was dirty and test drive was two circuits of roundabout on entry to the showroom. Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm. They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.
The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.
I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.
Please can you advise what I need to do today to get this done.
Many thanks-
- 81 replies
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A2Dominion - Housing Association property flooding - damning ombudsman report
WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,
Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299-
- 161 replies
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Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available
BankFodder posted a post in a topic,
We have finally managed to obtain the transcript of this case.
The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.
Frankly I don't think that is any accident.
One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.
Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.
We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
This is good ethical practice.
It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.
OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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