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    • Good evening, My husband and I are looking for some help regarding a faulty car which we have recently purchased from Big Motoring World Enfield. The details are as follows: - Make - Nissan Qashqai 2017 1.2L milage 55,349 miles.  Date purchased -   01/06/2024 Price paid - Deposit £9000, finance £4794 (this includes the 3yr Nissan extended warranty), buyers fee £249.      Total including all fees etc = £ 13794.        Initially, during the test drive, there was no problem with the car at all and this is why my husband bought the car on the day. No problems on the way home from the dealership and up to three days after purchase, the car drove smoothly. However, after day 4, occasionally we would feel a slight shudder during some gear changes (automatic car). Over the next few days these shudders worsened and then on day 5 the car would make very a very loud shudder with every single gear change. It was at this point we contacted Big Motoring World for advice as we are still under the 14 days no questions asked return.  My husband contacted BMW for advice on 06/06/2024 and stated the problems as above. He spoke to a sales person who informed him that he should only take the car to a Nissan dealership (we have now been told that this is false information). We were also promised that a courtesy car would be provided for us after the fault on the car had been identified and confirmed by their mechanic fixing the car. We took the car to the garage that Big Motoring World had told us to go. Upon arrival there we discovered it was a third-party garage, not Nissan. We took the car to the garage on day 9. The mechanic ran a diagnostic test which found no faults, but after the test drove the car and below are his findings...   we scan the car but no faults with the gearbox showing but when I test drove the car it was really juddering and jumping.I spoke to my auto transmission specialist and he said they are very common on these as the CVT belt starts jumping within the box due to pressure loss.  We had this vehicle in for diagnostics for gearbox mate but both the gearbox and battery are faulty.Gearbox supplied and fitted comes to £3500 plus vat   Where we are at now…. My husband spent all of day 10 (11/06/2024) making phone calls between the garage, Warranties2000 and Big Motoring World. He tried, unsuccessfully to find out if the diagnostic reports had been shared between all three. Everyone kept saying the report hadn’t been received and yet the garage assured us it had been sent. Eventually we were told that the courtesy car would be given to us if it was deemed the works to fix the car would take longer than 8 working hours, and that decision would be made after 48hours of receiving the report. Today is day 11 and no decision has been made as nobody is telling us any decisions as people are off sick or on holiday! Today we called the garage and told the mechanic NOT to start any work as we will be returning the car. He said none have been started and we have left the car in his storage as he has deemed the car undrivable. I have sent an email to BMW now formally stating that we want to return the car and I have used the terminology that was suggested.   What can we do next?   Thank you everyone. .  
    • Yes will do thanks Dave, I wonder what will happen at the preliminary hearing no idea what they will ask I assumed once I sent the proof they asked for about my sons condition that I would have just  been given the go ahead to be Litigation friend
    • First the judge will rule on you representing your son, which will be a doddle. After that the full hearing date will be fixed, with WSs exchanged 14 days before. So for the moment just concentrate on getting the right to represent your son.  
    • Thank you, the mediations in a couple of days so hopefully they show up this time. I'll update this thread after how it goes
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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kennythecelt 1 v halifax and BOS 0


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Please complete the following petition re OFT case.

 

We need to raise the profile of this case.

 

Within that thread please tell us who you sent the letter to. Many thanks:) :)

 

http://www.consumeractiongroup.co.uk/forum/halifax-bank-bank-scotland/108984-list-all-mps-written.html

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morning kenny martin lewis on itv
And perpetuating the 6-year Statute of Limitations myth I see.. :roll:
  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

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Tilly's exactly right - the usual Martin Lewis catch-phrases... I do wish he'd stop saying you can only go back six years though :mad:

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

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HBOS have used many tactics to delay submission and preparation of claims for bank charges and may not have provided details of all other accounts you may have had with them. You may also have found it impossible to get copies of consumer credit agreements, insurance related policies, loans and mortgages etc.

 

This means that HBOS may potentially have breached their obligations to you under the Data Protection Act. Additionally, it may have meant that you could possibly not prepare and submit a bank recharge claim which are deemed unlawful. Or, you may unfortunately have been working in the dark and depending on HBOS to total up charges for you. Either way, they may have breached the law.

 

Additionally, HBOS have also used the tactic of saying they would only provide 6 years of statements. You should have received statements for your full banking history. Possibly as far back as 1992, if you had an account then. A full banking history is just that and not what HBOS wants to give you, so that they can limit the potentential size of your recharge claim.

 

With the advent of the OFT test case, my suggestion is that if this has happened to you, that you complain to the Information Commissioners Office. Everyone that has experienced this is encouraged to do so.

 

It is hoped that your complaint will then be part of statistical evidence during the OFT case.

 

Link for Information Commissioners Office follows

 

http://www.ico.gov.uk/complaints.aspx

 

Make sure you complain now.

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14 day letter sent to Capital Bank (part of HBOS- bank loan) for £600 of bank charges.

 

There were early repayment penalties on this which I left just now but will gen up on and see about tackling later plus a PPI policy which I would not have required!

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LBA for £152 charges on BoS Preference account sent to City House, City Rd, Chester. They no longer have these accounts. Sent unsolicited with a BOS loan, instant £2000 credit with switch card and cheque book. Statements only for 2001-04, account closed and cleared. About 3 years previous statements still to get.

 

BoS literature refers to it as a credit limit, so I am pursuing not as a bank account but as a credit card. The interest charge was certainly along the same lines.

 

I have one charghe of £50 which is a letter charge.

 

Lets see what happens.

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Kenny you're on fire today! :lol: You go for it! :D

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

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Share on other sites

Kenny you're on fire today! :lol: You go for it! :D

 

Thanks all.

 

I am on fire!! I have been wound up and I hate the injustice. I do know however that I am lucky and have managed to get a considerable amount returned already, whilst others have not. These cases are being pursued to demonstrate that there are other hidden charges which can and should be pursued and which are entirely unaffected by OFT case. Plus, it gets them registered timewise.

 

Made me realise I omitted to include submitting LBA for my wifes Barclaycard Visa, £850 plus interest, Moneyhelp and I working on CCI and POC. Will need to update my thread there.

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Hi kennythecelt, allybally1 here. Well done to you, keep going and get what you r owed.

 

Could you pm me asap as i have a question to ask you re my post about the Clydesdale Bank nightmare? Thanks and cheers to more success:grin:

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Thanks for your message kennythecelt, I have been made a "final offer" (its the first offert they have made me), but I dont think its enough - it covers the costs of what we lost but it isnt enough for the stress, frustration and inconvenience caused to us and they said if we're not happy we can complain to the ombudsman and gave us the address. i just might do that. They softened my complaints and then made the offer. im not going to take it. any suggestions as to what i should do would be appreciated. thanks

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Benefits and charges.

 

For those people suffering from banks using state benefits to pay bank charges. And there are far too many.

 

There is a link on Stevens web page with 2 letters you could send to either the chancellor or Peter Hain, the relevant minister. In addition, you might want to add your name to Stevens petition which is also on his web page.

 

Good work Steven!!

 

http://www.shweb.pwp.blueyonder.co.uk/

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A quite heacy courier stle plastic security bag arrived yesterday.

 

Contained statements relating to 3 current accounts and the old redeemed mortage account. Initial glance at dates shows full set for these. There are repeat statements also!!:roll:

 

They say I will get another set of 6 statements within the next 2 weeks.

 

Within the letter is reference to the fact they assume I want the statements so I can reclaim charges. Then reference to the OFT case and the arrangement with the FSA re waiver on claims. Nothing new or unexpected.

 

Contact details for others

 

Data Subject Access Request Team

 

Jaroslaw Gorczyca

Customer Relations

 

no phone number.

(obviously stopped giving a telephone number as I always post them!)

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Now that I have the above statements, assuming they are complete, I will find out when doing the interest statements.

 

I have interim refunds on the 3 current accounts and never accepted the mortgage offer, which was 100%, but excluding debt counselling fee. (not received an update from BoS on that account re OFT case).

 

Cant use MCOL now as they are all stayed. Need to consider next step carefully as interest may take me over £5000, not sure. I have a backup for later date as these are logged at OFT.

 

Lets see what I decide!! :)

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