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    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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hehe great stuff. Remember that if they keep ringing you after they have got the letter remind tham that their continuing to do so might constitute harrassment and that you shall be logging the date and frequency of their calls to support your imminent complaint to that effect.

 

Right before you hang up on them you might also want to politly inform that that as they have failed to provide the credit agreement within the 12 day period prescribed the debt they are referring to is only an alleged debt and as such is, until a copy of that agreement be produced, unenforcable.

 

Then hang up :)

************************

 

DCA Theats: Jystmystry V's Wescot - I Win (link)

Default Removal: Jystmystry V's NatWest - In Progress (link)

General Debt - Jysmystry v's Optical Express (link)

 

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Acy6er, tomorrow is the 12th working day ? Is that including any allowance for delivery (normally 2 working days)? Whenever the day is though, I wish all the best for you, and hope that no news is good news! :)

Red

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My hubby was dealing with MCS until Pay Plan took over

 

When he informed them he was now going into a managed payment plan, they then tried to say he couldn't! He went into the plan which meant they were getting £72 a month rather than £320, they offered a settlement of £10k on a £19k loan with £13k outstanding, hubby offered £1900 but they rejected saying they could go to £7K but no less.

 

Good luck with them.

All my knowledge has been gained from personal experience and the sharing of advice from fellow members.

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When they phone me up, since they only ever identify themselves as "MCS", I just tell them that if they won't identify themselves properly, I'm not going to deal with them. I typically end with the line "After all, it's not like I owe you money or anything like that, is it?" :)

HSBCLloyds TSBcontractual interestNew Tax Creditscoming for you?NTL/Virgin Media

 

Never give in ... Never yield to force; never yield to the apparently overwhelming might of the enemy. Churchill, 1941

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They always used to call hubby really late, like 9pm and if I answered they'd tell me they needed to speak to hubby, when I asked who it was they'd either say

 

'It's a highly important buisness account call from MCS, regarding his buisness' to which I'd reply:

 

OK, is it about THE business?

YES

Well I'm the owner of THE business, so you can talk to me if it is about business can't you, as obviously I am named on THE business account you can speak to me?

Er, No

So you're not calling about THE business account then?

No

My husband will not take calls from an unauthorised and unknown to him company, so you need to correspond in writing to him please.

We can't do that

Why can't you write?!

No...

MCS would ALWAYS hang up then!

 

or

 

A very naughty one

 

Hello, this is MCS, I am urgently looking for Mr Tooth Fairy, regarding a very sensitive matter.

Is it about his vasectomy?

 

They almost choked and always hung up!

 

Needless to say I am sure they thought they were ringing a weirdo and soon stopped calling!

All my knowledge has been gained from personal experience and the sharing of advice from fellow members.

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Tooth fairy and meagain, your threads are hilarious,:D

I like having a laugh at a DCA's expense, and tooth fairy, I am going to use your vasectomy line as it is a classic! Oh the fun! How naughty but very very very funny.

:) Red

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Yes but it took about 20 phone calls for me to come up with that and hubby was sooo angry at me at first, then he saw the funny side!

Try it by all means....the reaction is hilarious!

All my knowledge has been gained from personal experience and the sharing of advice from fellow members.

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Yes, he is with Pay Plan and I am with CCCS, I have 2 big debts that are nearly gone now, hopefully with the reclaimation of charges from Natwest, all hubby's debts were with HSBC and thus MCS, hence 3 lots of calls.

 

However, we are lucky that were paying £1900 a month to our debts before and really struggling as we were both made redundant at similar times, after living off savings for a while, these dwindled and we very nearly lost our home, even when we both found new empolyment, we were paying out more than we were earning, and with debts moutning we decided to go down the DMP route, Pay Plan couldn't help me as I only had £54 per month left over but CCCS could help by jiggling some figures and I now pay £104 per month and hubby pays £290 after opting to go self employed and he now earns a fair wage and he hopes he can offer settlements early next year on 2 of the 3 debts.

 

Thanks for asking though... I hope it may also give a glimmer of hope to anyone in the same position.

 

TF x

All my knowledge has been gained from personal experience and the sharing of advice from fellow members.

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OK, I have calculated the working days out lots of times, and I am sure tomorrow (Friday) is day 12.

 

What do I day after day 12?

 

I have posted the anti-telephoning letter.

 

Liz

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I find it absolutely incredible that anyone representing a creditor and advising on matters of law, is NOT fully conversant with the CCA 1974. I include both the creditor's in-house legal team, and any solicitor advising said creditor.

 

This begs several questions then, not least of which is, are we really expected to believe that this is an act of incompetence to make the statements as witnessed by Richard? And if it is not down to ignorance of an Act, which with all due respect should be bread and butter to these people, what other explanation could there be? Might I go so far as to suggest that any company who replies to a debtor that the Act specifically excludes the requirement to comply with the Act, is guilty of attempted fraud?

 

I would welcome any other interpretation, as it is quite possible I am being somewhat naive.

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I am no longer welcome on CAG

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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Might I go so far as to suggest that any company who replies to a debtor that the Act specifically excludes the requirement to comply with the Act, is guilty of attempted fraud?

 

 

I agree that the most likely explanation is simply ignorance or incompetence. However, as none of them seem prepared to put into writing what they've said on the telephone, I suspect that on some occasions they certainly attempt to deliberately mislead if not defraud.

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Sorry Liz, I almost forgot this thread since I hadn't subscribed.

 

Yes, if they are in default, and as the debt is in dispute, you certainly may cease payment. Write to them telling them that this is what you aee doing, along with the reasons for doing so. And it might be useful if you add in that, of course you will be more than willing to recommence a payment regime, as and when they can prove to your satisfaction the validity and true amount of any debt that may in fact be owed.

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Have thought of something else!

 

Despite the letter being sent to them 3 weeks ago this Monday, on the Royal Mail website it still keeps saying to "check again later" to see if its been delivered :-(

 

Is there a template to use for this sort of letter?

 

Thanks.

Liz

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Have thought of something else!

 

Despite the letter being sent to them 3 weeks ago this Monday, on the Royal Mail website it still keeps saying to "check again later" to see if its been delivered :-(

 

Is there a template to use for this sort of letter?

 

Thanks.

Liz

 

Liz

 

This is not unique. I have had a few instances like this with Fredrickson (twice), Logic Plc and Shop Direct. After complaining to the Royal Mail, I have so far, received two books of first class stamps as a "sorry, we can't find your recorded delivery letters". It's not them, it's the posties not doing their job properly!!

 

Ian

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I am no longer welcome on CAG

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.

 

I am not a qualified or practicing lawyer.

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