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    • Good morning all, No further communication with P2G so now submitting my small claims action. Would be grateful for any feedback on my description of claim before I submit later. The defendant in this case is Parcel2Go Limited The claimant sent a parcel using Parcel2Go Ltd as a broker and Evri as the shipper containing two handmade bespoke wedding trays to a customer with tracking number P2Gxxxxxxxx. The parcel was never delivered although the defendant stated that three attempts had been made to deliver the parcel.  The claimants customer waited in for four days to receive the delivery but no delivery was attempted. There was no communication with the claimants customer.  Despite many web chats and emails the parcel was not delivered and on the Parcel2Go website it stated that the customer had refused delivery. This was not true as no delivery had been attempted.  I was informed that the parcel was being returned to me but after waiting three weeks was informed by Evri that the parcel was lost. I was offered compensation of £20 + shipping fee which I refused and after sending Parcel2Go a Letter of claim this was increased to £75 which I also refused. It is clear that the defendant is responsible for the loss of the parcel as they did not act with reasonable care and skill when handling the claimants parcel, contrary to section 49 of the Consumer Rights Act 2015. The claimant therefore seeks £370 in respect to the value of goods plus court costs. I thought it might be better to use the CRA rather than the Supply of Goods and Services Act as we are sole traders - is this correct?
    • No new development, I'm afraid. The last update I received was a letter from the court, advising that the case had been transferred to Croydon County Court.
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    • Hi, I am aware there’s been few threads about this already but just wanted to confirm information on my case. I was with Village gym last year(2023) on initial 6 month usual contract they do, I lost my job and due to that I couldn’t afford to pay for gym nor I had any motivation to go to gym at that time so they sent me arc phone message in September 2023 that I owed them £140 so I paid them back on instalments in 2 months time.  Then I started receiving new years deals in December 2023 and I decided to give them a call but they never mentioned anything about 6 month contract or anything, only that it would be monthly rolling contract and I paid them for 2 months and then I realised both months they charged me £59 instead of £38 they offered me on the phone when I mentioned that I am still student, even though before I was paying £43 a month in mid 2023. I spoke to gym entrance lady and she said I should give a call to gym on the phone number so I did and whoever answered said they’ll pass my info to manager and he will give me a call back in 24 hours, of course no one called me back so I called again and they said same thing. And of course once again no one got in touch with me so I got tired of them charging me more than they should and decided to cancel my direct debit and stopped going there as I got new job with rotation shifts which is not good for me as I cannot visit gym after I finish at 10pm every second week.  And now in April I received arc message saying this :  Also they have my old flat address where I used to live. What is the  best thing to do for me please? Thank you!
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Claiming beyond 6 yrs - important new information!!!


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superclio- do you have a friend or family living in England or Wales whose address you could give as a forwarding address?

 

If so, you could use www.moneyclaimonline.gov.uk , courtesy of Her Majesty's Government.

 

Yes, I could possibly use a friend's address. It wouldn't make any difference then that the address for MCOL was different to that on my bank statements? (Which is my US address.)

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Disgruntled

Could you please post the wording of your S.A.R - (Subject Access Request) non compliance court claim.

I am looking to file one too, and looking for help with the wording.

thanks

I used the template from the templates library, virtually word for word, just changed a few points of grammar to suit my style of writing...

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If I go ahead with my current claim for the last 6 years (£991 including interest) would that jeopardize my chances of claiming for more than that at a later date?

 

Not in theory although imho it is best to claim for all charges in one claim, if not you may end up in court fighitng simply over the limitations act and unless you are confident this is not the preferred route.

 

There are strategies to avoid this by keeping the claim together for both pre and post six year charges which makes life potentially easier for you.

 

JMHO

 

Glenn

Kick the shAbbey Habit

 

Where were you? Next time please

 

 

Abbey 1st claim -Charges repaid, default removed, interest paid (8% apr) costs paid, Abbey peed off; priceless

Abbey 2nd claim, two Accs - claim issued 30-03-07

Barclaycard - Settled cheque received

Egg 2 accounts ID sent 29/07

Co-op Claim issued 30-03-07

GE Capital (Store Cards) ICO says theyve been naughty

MBNA - Settled in Full

GE Capital (1st National) Settled

Lombard Bank - SAR sent 16.02.07

MBNA are not your friends, they will settle but you need to make sure its on your terms -read here

Glenn Vs MBNA

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Having already sent off the SAR I used a template from another site but only asked for the last six years.........can I now sent a covering letter asking for them to disregard the first and I now want all my info from the date the account was opened,as I haven't yet received anything?

Thx.

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Hi, Is this the wording i need to add for my POC for pre six years? Do you think its worth mentioning s32 or not and if so where can i find some wording on it....

c) The defendant concealed the nature of their charges and lead the claimant to mistakenly continue to pay the unlawful charges believing that they were lawful.

 

d) The claimants right of action has been deliberately concealed from her by the defendant.

 

e) The defendant continues to conceal both the nature of their unlawful charges and account holders rights to recover unlawful charges.

Regards

Aoife

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Hi can anyone tell me if this applies to the Northern as well? I know we can claim as far back as 1999, and I only found that out after claiming from 2000 in November 2006. If so, it would be brill, but at the moment I am still pursuing my 2nd claim and this time my court date is 25th May.

nervous.

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Not in theory although imho it is best to claim for all charges in one claim, if not you may end up in court fighitng simply over the limitations act and unless you are confident this is not the preferred route.

 

There are strategies to avoid this by keeping the claim together for both pre and post six year charges which makes life potentially easier for you.

 

JMHO

 

Glenn

 

Glenn,

what are the strategies? I'm thinking it's too difficult to get my other statements unless I fly back (which I can't afford right now) and it seems there is no way Abbey will come up with more than 6 years worth, so I think I have to go ahead with the one claim now. Then whenever I go back (hopefully in the next 12 months) I will try a claim for the pre 6 years worth. Did you just mean keep it as one claim is the best solution? Or is there a strategy as you mentioned?

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Hi, Is this the wording i need to add for my POC for pre six years? Do you think its worth mentioning s32 or not and if so where can i find some wording on it....

 

c) The defendant concealed the nature of their charges and lead the claimant to mistakenly continue to pay the unlawful charges believing that they were lawful.

 

d) The claimants right of action has been deliberately concealed from her by the defendant.

 

e) The defendant continues to conceal both the nature of their unlawful charges and account holders rights to recover unlawful charges.

 

Regards

Aoife

 

No you need to state that they concealed the cost of dealing with your breaches of contract. There is no need to show the concealment lead to the mistake thay are alternative arguments and not linked. The concealment must relate to facts and not law.

 

Perhaps something on the lines of:

 

In so far as any charges relating to the period before xx/xx/xxxx, the claimant wishes to invoke s.32 of the Limitation Act 1980.

 

The Defendant deliberately concealed the true cost of adminstering the contractual breaches committed by the Claimant and thus an essential fact relevant to the Claimant's right of action was concealed.

 

Alternatively the Claimant paid the charges in the belief that they reflected the true cost of administering the contractual breaches.

 

The Claimant has now discovered, following revelations relating to a similar organisation, that the true costs are likely to be much lower and have thus been concealed and continue to be concealed by the Defendant and that the belief held by Claimant was in fact mistaken.

 

It is thus submitted that in accordance with s.32(1)(b), s32(1)© and s.32(2) that the time period for the purposes of the Limitation Act does not begin to run until my reasonable discovery. This was the 21st March 2007 when the revelations were made public.

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Glenn,

what are the strategies? I'm thinking it's too difficult to get my other statements unless I fly back (which I can't afford right now) and it seems there is no way Abbey will come up with more than 6 years worth, so I think I have to go ahead with the one claim now. Then whenever I go back (hopefully in the next 12 months) I will try a claim for the pre 6 years worth. Did you just mean keep it as one claim is the best solution? Or is there a strategy as you mentioned?

 

Primarily keep the claim intact ie chsarges both pre and post six years, any defaults and interest so that after allocaiton if they want to argue about anyhting then its all or nothing.

 

HTH

 

Glenn

Kick the shAbbey Habit

 

Where were you? Next time please

 

 

Abbey 1st claim -Charges repaid, default removed, interest paid (8% apr) costs paid, Abbey peed off; priceless

Abbey 2nd claim, two Accs - claim issued 30-03-07

Barclaycard - Settled cheque received

Egg 2 accounts ID sent 29/07

Co-op Claim issued 30-03-07

GE Capital (Store Cards) ICO says theyve been naughty

MBNA - Settled in Full

GE Capital (1st National) Settled

Lombard Bank - SAR sent 16.02.07

MBNA are not your friends, they will settle but you need to make sure its on your terms -read here

Glenn Vs MBNA

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No you need to state that they concealed the cost of dealing with your breaches of contract. There is no need to show the concealment lead to the mistake thay are alternative arguments and not linked. The concealment must relate to facts and not law.

 

Perhaps something on the lines of:

 

In so far as any charges relating to the period before xx/xx/xxxx, the claimant wishes to invoke s.32 of the Limitation Act 1980.

 

The Defendant deliberately concealed the true cost of adminstering the contractual breaches committed by the Claimant and thus an essential fact relevant to the Claimant's right of action was concealed.

 

Alternatively the Claimant paid the charges in the belief that they reflected the true cost of administering the contractual breaches.

 

The Claimant has now discovered, following revelations relating to a similar organisation, that the true costs are likely to be much lower and have thus been concealed and continue to be concealed by the Defendant and that the belief held by Claimant was in fact mistaken.

 

It is thus submitted that in accordance with s.32(1)(b), s32(1)© and s.32(2) that the time period for the purposes of the Limitation Act does not begin to run until my reasonable discovery. This was the 21st March 2007 when the revelations were made public.

 

I like that Zootscoot, would it be worth adding this into POC or waiting to a later stage of developments:

 

"If the charges are time barred by virtue of Section 5 of the Limitation Act (1980) then I contend that the Defendant has concealed, and continues to conceal that the charges debited are unlawful. If this is not the case, and the Defendant truly believes that these charges are lawful, then I contend that the Defendant is mistaken. As I only became aware during March 2006 that the charges debited were unlawful, then section 32(1)(b), or section 32(1)©, of the Limitation Act 1980 should apply, and the charges debited are therefore within the primary limitation period."

 

 

Or is this repeating the above a bit?

 

Tanz

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Zoot,

 

You advise us that the limitations act does not apply in Scotland.So if bank/credit card company has office in England(whether head or not) can you request those data about your account prior ro the six year period?

Another aspect is that when we send off SAR and comply with our requirements, doesnt the bank be bound to send all detaila that they have on you to you. I am thinking that most take notes wen you phone and send them letters. Within an organisation thye allocate information about you to an employee. The item that has caused your request is given a number, and officer who deals with it, and his report on that matter. So it would be helpful to have all the inofrmation that the bank has on oneself.

Views?

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Hi Lewt

 

Here's the link for the SAR letter.

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

You might want to adjust/edit to suit your personal circumstances, or include phrases like ' Further, I wish to receive copies of any/all logs/transcripts/copy letters you hold regarding me. I require disclosure of all information for the entire history of my financial relationship with you.'

 

etc etc

You could change what would suit you, any queries - just ask.

 

Regards

Perseus

If my advice has helped, please click on my scales. Thank you!

MBNA - CRA file to be cleared then finished!

__________________________________________

Abbey Personal - Final LBA 28/5/7 - then Court

__________________________________________

Capital One - Final LBA 28/5/7 - then Court

__________________________________________

GMAC - Sent DCA SAR 9th March 07 - confirmed not legally assigned.

Waiting for GMAC to provide breakdown of charges and CCA under s79

__________________________________________

Alliance & Leicester - Final LBA 28/5/7 - then Court.

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I like that Zootscoot, would it be worth adding this into POC or waiting to a later stage of developments:

 

"If the charges are time barred by virtue of Section 5 of the Limitation Act (1980) then I contend that the Defendant has concealed, and continues to conceal that the charges debited are unlawful. If this is not the case, and the Defendant truly believes that these charges are lawful, then I contend that the Defendant is mistaken.The mistake reffered to in Sec 32 is your mistake in paying the charge not theirs in levying it. As I only became aware during March 2006 that the charges debited were unlawful, then section 32(1)(b), or section 32(1)©, of the Limitation Act 1980 should apply, and the charges debited are therefore within the primary limitation period." The date you became aware of the unlawfulness is not the issue, its the fact they had concealed the unlawfulness of the charges and the fact you had made a mistake which gives rise to the use of Sec 32. It is the date you knew about this that is the effective date from which your 6 year peiord starts running.

 

 

Or is this repeating the above a bit?

 

Tanz

 

JMHO

 

Glenn

Kick the shAbbey Habit

 

Where were you? Next time please

 

 

Abbey 1st claim -Charges repaid, default removed, interest paid (8% apr) costs paid, Abbey peed off; priceless

Abbey 2nd claim, two Accs - claim issued 30-03-07

Barclaycard - Settled cheque received

Egg 2 accounts ID sent 29/07

Co-op Claim issued 30-03-07

GE Capital (Store Cards) ICO says theyve been naughty

MBNA - Settled in Full

GE Capital (1st National) Settled

Lombard Bank - SAR sent 16.02.07

MBNA are not your friends, they will settle but you need to make sure its on your terms -read here

Glenn Vs MBNA

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Hi Zoot, thanks so much for your help. Sorry to be a bit slow - but what document are you reffering to dated 21 March 2006?????

 

Aoife

 

Aoife that should be 21 March 2007 and I think that was the date of Whistleblower.

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Zoot,

 

You advise us that the limitations act does not apply in Scotland.So if bank/credit card company has office in England(whether head or not) can you request those data about your account prior ro the six year period? The limitations Act and the six year period have nothing to do with data protection act. If you ask for all your data then they have to send it under the Data Protection Act.

Another aspect is that when we send off S.A.R - (Subject Access Request) and comply with our requirements, doesnt the bank be bound to send all detaila that they have on you to you. No, you can elect to ask for limited data and this is what i believe the S.A.R - (Subject Access Request) template from the site does. The 1st paragraph asks for transaction and charge data, the second paragraph supports the 1st paragraph and asks for details of manual intervention. Some have said that the site template entitles you to all your data, I disagree and think a court would take the same view, if you want it all change the SAR to make it clear and then you wont have a problem. I am thinking that most take notes wen you phone and send them letters. Within an organisation thye allocate information about you to an employee. The item that has caused your request is given a number, and officer who deals with it, and his report on that matter. So it would be helpful to have all the inofrmation that the bank has on oneself.

Views?

 

If you want the bank to supply ALL the data they hold on you then i suggest you amend the template to make that clear.

 

JMHO

 

Glenn

Kick the shAbbey Habit

 

Where were you? Next time please

 

 

Abbey 1st claim -Charges repaid, default removed, interest paid (8% apr) costs paid, Abbey peed off; priceless

Abbey 2nd claim, two Accs - claim issued 30-03-07

Barclaycard - Settled cheque received

Egg 2 accounts ID sent 29/07

Co-op Claim issued 30-03-07

GE Capital (Store Cards) ICO says theyve been naughty

MBNA - Settled in Full

GE Capital (1st National) Settled

Lombard Bank - SAR sent 16.02.07

MBNA are not your friends, they will settle but you need to make sure its on your terms -read here

Glenn Vs MBNA

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I like that Zootscoot, would it be worth adding this into POC or waiting to a later stage of developments:

 

"If the charges are time barred by virtue of Section 5 of the Limitation Act (1980) then I contend that the Defendant has concealed, and continues to conceal that the charges debited are unlawful. If this is not the case, and the Defendant truly believes that these charges are lawful, then I contend that the Defendant is mistaken. As I only became aware during March 2006 that the charges debited were unlawful, then section 32(1)(b), or section 32(1)©, of the Limitation Act 1980 should apply, and the charges debited are therefore within the primary limitation period."

 

 

Or is this repeating the above a bit?

 

Tanz

 

The concealment under s.32 (1) (b) must relate to the facts not the law. You can not therefore claim that they concealed that the charges were unlawful.

 

They concealed the cost of administering the account for breaches of contract which prevented you from being able to determine if the charges were lawful. Which is a concealment of a fact relevant to your right of action. They can not conceal the law from you as this is in the public domain.

 

In relation to mistake under s.32(1)©, it must be the claimant who is mistaken not the defendant.

 

You need to make reference to the Limitation Act in your POC otherwise the defendant is likely to go straight for strike out for the charges outside the six year period.

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Hi, I have just managed to get back £4110 from Barclays bank and am now interested in challenging them regarding fees that are beyond 6 years ago. Does anyone have any difinitive text I could use firstly in a letter to them secondly when taking them to court.

I understand its relating to the limitations act but am not sure how to word it.....I have already sent for information regarding the amount owed to Barclays but am keen to get my head around the whole thing.

 

Secondly I would just like to say thank you to everyone on here, your posts been an invaluable asset to me both with respect to what I need to do but also giving me confidence in the face of the banks threatening behaviour....

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