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    • Good afternoon,    I am writing in reference to the retail dispute number ****, between myself and Newton Autos concerning the sale of a Toyota Avensis which has been found to have serious mechanical faults.    As explained previously the car was found to be faulty just six days after purchase. The car had numerous fault codes that appeared on the dash board and went into limp mode. This required assistance from the AA and this evidence has already been provided. The car continues to exhibit these faults and has been diagnosed as having faults with the fuel injectors which will require major mechanical investigation and repairs.    Newton Autos did not make me aware of any faults upon purchase of the vehicle and sold it as being in good condition.    Newton Autos have also refused to honour their responsibilities under The Consumer Rights Act 2015 which requires them to refund the customer if the goods are found to be faulty and not fit for purpose within 30 days of purchase.    Newton Autos also refused to accept my rejection of the vehicle and refused to refund the car and accept the return of the vehicle.    It is clear to me that the car is not fit for purpose as these mechanical faults occurred so soon after purchase and have been shown to be present by both the AA and an independent mechanic.   Kind regards
    • Commercial Landlords are legally allowed to sue for early cancellation of the lease. You can only surrender your lease if your landlord agrees to your doing so. They are under no obligation even to consider your request and are entitled to refuse. You cannot use this as an excuse not to pay your rent. Your landlord is most likely to agree to your surrendering the lease if they want the property back in order to redevelop it, or if they wants to rent it to what they regards as a better tenant or at a higher rent. There are two types of surrender: Express surrender in writing. This is a written document which sets out the terms of the surrender. Implied surrender by conduct. (applies to your position) You can move out of the property you leased, simply hand your keys back and the lease will come to an end, but only if the landlord agrees to accept your surrender. Many tenants have thought they can simply post the keys through the landlord's letter box and the lease is ended. This is not true and without a document from the landlord, not only do you not know if the landlord has accepted the surrender, you also do not know on what basis they have accepted and could find they sue you for rent arrears, service charge arrears, damage to the property and compensation for your attempt to leave the property without the landlord's agreement. Unless you are absolutely certain that the landlord is agreeable to your departure, you should not attempt to imply a surrender by relying on your and the landlord's conduct.  
    • I had to deal with these last year worst DCA I have ever dealt with. Just wait for the constant threats of CCJ and how you'll lose in court and how they won't do mediation and they want the judge to question you with a load of "BIG" words to boot with the letter. My case was struck out in the end, stupidity on their part as I admitted to owing the debt in the end going through the court process was just a formality as they wouldn't let it drop despite me admitting the debt regardless. They didn't send the last part of the court paper work in so it ended up being struck out     .
    • Well, that's it then. Clear proof of the rubbish cameras. Clear proof of double dipping. G24 won't be getting a penny. Belt & braces, I would write to the address LFI has found, include the evidence of double dipping, and ask Fraser Group to call their dogs off.
    • LOL. after sending Perch capital a CCA request with a stapled £1 PO attached (x2) Their lapdog Legal team TM Legal have sent me two letters today saying "due to a recent payment on the account, your account is open to legal/enforcement action" so i guess they have tried to apply that payment to the account to run the statue bar along. dirty tactics lol.
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Invalid contract


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Hi people

I have a question and would like to know if someone can give me some advice.

 

My daughter recently moved out of my home to set up a place for herself and boyfriend.

She has noticed that there is a draught and whistling noise coming from the windows.

The windows were installed about 3 years ago. My daughter has been in her place for about 1 year.

 

The windows are still under guarantee.

 

When she phoned the company up to complain she was told that the guarantee cannot change hands from the previous occupant to herself. Therefore making the guarantee worthless.

 

The quarantee even states this on the contract. Surely this cant be right....

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Not sure of the law here so take with a pinch of salt; but wasn't the "guarantee" on the WINDOWS - not the occupant?!

 

Now if it was a paid for WARRANTY, that's a different matter... but a "Guarantee" is something else entirely...

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Thanks for the reply StoneLaughter.

Didnt realise there was a difference between warranty and quarantee. I will be going to the CAB later to for advice.

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Yes; you see, a warranty is something you pay for; "You pay us, we'll fix it if it breaks down in certain ways." A guarantee is something given free of charge; and it says "We are certain our product won't break - if it does we'll replace it free." or something like that. Fundamentally different in layman's AND in legal speak. If it's a guarantee then who owns it is immaterial. If it's a warranty they're usually not transferrable.

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Thank you for the replies.

My daughter phoned up the solicitor and estate agent whom she bought the house through and they are looking into the matter. I am also looking at the SOG act to see if I can make an argument should we get nowhere.

 

Many thanks and will keep this thread going for anyone else who may be in a similar position.

 

John

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Guest Lueeze

I cant see how a new occupant of a house would make any difference on their guarantee/warranty!!! Typical trying to squirm out of responsibilites!

 

Good Luck

 

Lou x

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  • 9 months later...

Sorry for the delay in replying.(almost a year:eek:)

I was under the impression that my daughter had sorted this out. But just by chance I asked her about it and it is still unresolved.

 

I have the T+C in front of me here. It is definately a guarantee.

 

It states " Guarantees are not transferrable unless agreed beforehand in writing".

 

Seeing as the windows were put in 2 years before my daughter bought the place, where does that leave her now?

 

John

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Furthermore, the over-riding principle will be the Sales of goods acts, with stress on "of satisfactory quality" and "fit for its purpose".

 

3 yrs? Go for it, they don't have a leg to stand on.

 

You won't be able to rely on the Sale of Goods Act as the contract would be with the person who paid to have the windows installed and not with your daughter. She doesn't have a contract with the trader and won't be able to pursue them directly. She might wish to get in touch with the person who does have the contract, but of course they may not be interested in getting involved.

 

Guarantees can include whatever terms they like; they are not statutory obligations and therefore you will be bound by these terms.

 

Sorry that this isn't good news.

Please note I'm not insured in this capacity, so if you need to, do get official legal advice.

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One other thing to mention: any guarantees offered before 1st March 2003 are not legally binding on the trader, even to the person who made the contract.

 

Before this date guarantees offered as an incentive (not extended warranties as they are paid for in addition) were considered a "promise" and not legally binding in the courts.

Please note I'm not insured in this capacity, so if you need to, do get official legal advice.

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Try Fensa

 

Just like Corgi the Gas Safety Watchdog, fensa is the glazing watchdog. Set up to get down and dirty on cowboy window companies. It is illegal under the building regulations act for anyone to replace windows for gain without being a member of FENSA.

Your windows are gauranteed for TEN years from the date of installation, just like an NHBC warranty. (and thats a warranty you dont pay for)

energy efficiency, building regulations, replacement window, glass glazing federation: FENSA

Get in touch with FENSA and they will address your complaint.

 

Or speak with your Local building control officer.

 

http://http://www.labc.co.uk/buildingregs/default.asp

 

Or the office of the deputy primeminister ODMP " heas the guy that made the rules"

http://http://www.parliament.uk/parliamentary_committees/odpm/odpm_contact_details.cfm

 

Now can anyone help with my PC World Laptop???

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As far as I am aware there is no legal requirement for installers to be a member of FENSA. I would imagine most are, though, as they would then be able to self-certify their work rather than getting Building Control involved and pay those costs.

 

FENSA does require that its members provide an insurance backed guarantee, but as I said this is likely to be between the original consumer and the company as this is where the contract exists. As far as I know, there is no requirement to make that transferable.

 

Again I cannot find any reference to a standard 10 year guarantee, unless the original homeowner had contracted NHBC to certify the work, which doesn't seem to be the case? It's unlikely if the original company were a member of FENSA as they would have self certified. Correct me if I am wrong.

 

This is a problem that crops up reasonably regularly in the grand scheme of things, it's very unfortunate but as there is no direct contract with the installer it's impossible to pursue.

Please note I'm not insured in this capacity, so if you need to, do get official legal advice.

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Thanks for all of your replies

I have passed this information on to my daughter. Will let you know what happens. Should she fail in her attempts to correct the problem is there anyway I can 'shame' the installer. This sort of 'non-transferable' clause should be against the law!!

 

John

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Its is an offense under the building regulations act for double glazing to be installed without either being installed by a FENSA approved body or having been inspected on completion by a building controll officer.

 

It has to be certified by one or the other.

 

Speak with your Local Building Control Officer.

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I'd have a word with FENSA.

 

Their code of practice states that traders who are FENSA members must provide an insurance backed guarantee with their work. It does not say on their website whether this must be transferable, so it is worth asking them whether their code of practice covers this.

Please note I'm not insured in this capacity, so if you need to, do get official legal advice.

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Great News

 

Your windows have been self certified by a Fensa approved installer. that means that they have been installed and fitted in accordance with with current building regulations.

 

This regulation was passed by ODPM to ensure that what has happened to your windows does not happen, it was created in the eighties when there where numerous grant schemes available to people for such improvements.

It stoped Mr Smith and his mate popping in a few windows and claiming the grant.

 

The warranty (I assume) warrants the structure and condition of the property and its components, it is passed on for a reasonable length of time to ensure that the building and its components are safe, sound and in the case of windows protect from water, wind and heat gain/loss.

 

The building regulations are extremlet practical rules, easy to understamd and use. Stick with this dont be fobbed of. Give the installers a call and ask them to re think their stance and remind them theat you will be requesting a Building Controll officer ( Building inspector ) to come and take a look.

 

Have fun

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Hi people

I have a question and would like to know if someone can give me some advice.

 

My daughter recently moved out of my home to set up a place for herself and boyfriend.

She has noticed that there is a draught and whistling noise coming from the windows.

The windows were installed about 3 years ago. My daughter has been in her place for about 1 year.

 

The windows are still under guarantee.

 

When she phoned the company up to complain she was told that the guarantee cannot change hands from the previous occupant to herself. Therefore making the guarantee worthless.

 

Sorry but they can refute liability on change of ownership nor can the new owner sue under the SOGA as they didn't enter into the original contract with the DG firm.

 

However & continuing to assume they have purchased the property..........then when the conveyance was undertaken a certificate of warranty or guarantee regarding the windows should have been requested & obtained which if it didn't pass to thenew owners it should have been brought to theirs & the lenders attention.

 

Had they been told at the time of purchase then a lower offer commensurate with the fact could have been made or they could have decided not to proceed.

 

If any of the above is correct then they may have a claim against their conveyancer

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Thanks for the replies. Very helpful. Actually she has bought the house and curiously enough there was a delay in the purchase. Something about the guarantee for the windows couldn't be found!!!

 

A few weeks later the guarantee was produced.....hmmm....

 

Beginning to sound a little iffy now..

 

John

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  • 12 years later...

This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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