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    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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rightfullymine v Nationwide


rightfullymine
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i recieved a nasty letter from hamiltons legal today threatening to add court and interest costs after we spoke to them last week and agreed to pay £22 a month starting 30th March.. so my husband phoned them and had bulshy guy on the other end who didnt want to listen or help, he was preshering for me to pay by direct debit (which we cant do as it will mean costs if i dont have money in there ready) he wouldnt sent payment slips or a payment card.. anyway my husband said oh well we cant pay any more you will have to take us to court, we are both out of work and chances are when judge sees our other payments he will drop the monthly amount!! then my husband said (out of the blue) can you please send me a copy of the original agreement for this account, i was shocked it showed that he has been listening when i talk about this site. the guy on the other end immediately went on defence and said why are we denying we have the debt? his answer no but we have so many and different companies requiring payment, we dont know who and what we are paying. so will you please send us a the agreement.. with that the guy said yes and put the phone down on my husband!!!

so now i am thinking that i should go to the templates and get the letters sent out to all these companies bugging me! :(

 

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jus had a thought and i hope one of you guys will know the answer...

 

my husbands flex account was closed by nationwide a year or so ago.. we came accross an old cheque book.. this gave us the account number we needed and then proceeded to send the SAR..

 

i was wondering, how long do banks and credit cards have to keep our information for our accounts.? how many years could they go back if needed??

 

not for any reason - just wondering :idea:

 

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I got money out of the halifax, i closed that account... )No actually THEY closed that account) in 2004!! anyway, what i was goingt o say before i had the OAP moment was, i wrote to them and amended my letter to say i wanted the satements for "The last 6 years of operational banking" as the account was closed in 2004, so i actuallyy got statements from1998 to 2004... very kind of them.. I cited all the charges from 98 - 04 when technically i shouldnt have BUT they paid up so.. i think you should try doing the same.. Now maybe Nationwide wont do, maybe they will.. until you try you will never know...

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thats a good idea eggopp, i cant remember when the account was closed but when they send me the info will it go from whenever to now date, or from whenever to when it was closed??

maybe i should write them another letter - will i have to resent a cheque? when will i count the days down from? im not sure what i should do!! thank you for the advice :)

 

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hi j

it seems mad that the nationwide and other banks are so willing to pay the bank charges too!! they are just wasting money.. just think if everyone got back whats rightfully theirs and ontop of that court charges the banks would loose all their profits and more!!!!

spread the word ~ claim back wots rightfully yours ~ the CAG way!!!

 

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Rightfullymine, if you sent the SAR they should send you info from when you opened your account, whether its 2 years or 20... but since all these crges.. they only seem to provide last 6 years... HOWEVER my experience halfax) is they still have the info and they didnt question my claim at all even though it was more than 6 years,,,

 

I dont think you need to send a new checque just right to them and say 'futher to my request dated..... ' But even if you have to pay again you claim it back

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well still nothing,,, time is getting short..

 

i think nationwide must have been snowed under, i am now getting ready to send my LBA for my account

and have not recieved any statements for my husbands account yet!!

 

got my eye on the days ~ still counting!! :)

 

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Hi rightfullymine..

 

I am on a similar timescale to you.. sent my prelim off on 13 March.. I received my first fob off letter 23 March and am about to send the LBA on Wednesday... good luck to us both in getting back what is rightfully ours :)

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HI GUYS, I GOT THIS LETTER TODAY!:o PLEASE READ IT!!

IS THIS A NORMAL SOD OFF LETTER~OR HAVE I HIT A BRICK WALL & COME TO THE END..

 

This letter was still addressed to MR Rightfully not MRS as it should be!!! :-x

Thank you for your recent letter about charges incurred on your flex account.

Feedback from our members is absolutely invaluable, so we appreciate the time you’ve taken to contact us about this issue. We’re naturally disappointed that we haven’t met your expectations on this occasion.

We are grateful for the opportunity to explain the rationale behind our charging policy and we’re aware there has been a lot of speculation about fees, charges and the impending OFT decision, in the media.

We understand that some customers may experience unforeseen financial difficulties and it’s certainly not our intention to make things more difficult for them. At the same time when you opened your account you agreed to abide by the terms and conditions clearly setting out how accounts should be operated.

Charges are applied to a members account when the account exceeds its agreed overdraft limit or a payment is returned due to insufficient funds. We notify you of the charges incurred, on your monthly statements and the charges are debited from the account 28 days after the statement is produced. We’ll try wherever possible to help you manage your account but it is ultimately your responsibility to ensure that funds are available to cover these charges and any further payments are due.

If you are having difficulty managing your account we may be able to agree to provide you with an overdraft facility/increase your overdraft facility, if you request this in good time. You can apply online, by calling 08457 302010, or by contacting your local branch. Of course acceptance is subject to our lending criteria and cannot be guaranteed. You might also find that the enclosed page is helpful in avoiding future charges.

After careful consideration of your request, we’re sorry that we can’t agree to your charges being refunded. Only in exceptional circumstances do we refund charges and on this occasion we feel it would be unfair to other members who find themselves in a similar situation and whose charges still remain. We realise that our answer will disappoint you however we trust that we have clarified the Society’s position. :confused::eek:

The Nationwide Group uses the Financial Services Authority rules when dealing with customers concerns. We’ve enclosed a leaflet that explains our Internal Complaints Procedure.

If you would like any further information or feel that we have not covered all of your concerns please do not hesitate to contact us.

Yours sincerely

 

the signature begins with B then looks like ec with a circle in the middle ends with either w or n.

the name is not typed underneath. :rolleyes:

 

it then goes on what to do if your still not happy

Under the guidlines of the Nationwide Group Financial Services Authority, you may consider the following course of action if you are not satisfied with my response.

1 Our members service department can review your concerns. I will be glad to refer it for you. If you decide to go ahead with this option, please contact me.

2 If you are still not satisfied, you may then approach the Financial Ombudsman Service for an impartial, independant assessment of the situation.

if you dont come back to us within the next 56 days,i will close our file.

 

also another page under the heading

5 simple ways to avoid bank charges.

 

I WOULD BE GRATEFUL ON YOUR THOUGHTS ON THIS LETTER.. IS IT JUST THE NORMAL FOB OFF? HAS ANYONE ELSE HAD THIS LETTER? DOES ANYONE KNOW THIS NAME IN THE SIGNATURE?

 

THANKING YOU FOR YOUR TIME :)

 

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I think it's a load of rubbish imo. Just carry on with the same timescale that you had before.

 

my partner recieved almost the same letter, with the paragraphs in a different order, but it was from a woman, who's job title is "customer experience officer" or something like that!

 

lol

 

Matt

Power tends to corrupt; absolute power corrupts absolutely - Lord Acton.

 

Advice offered by MattyH is without predjudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt. Please research any information I have offered, as I will not be held liable for any incorrect advice i've given you.

 

<--------- If my advice has helped, please tip my scales. 8)

 

For Further advice come into the Chat Room: http://www.consumeractiongroup.co.uk/forum/chat/flashchat.php

FAQ's : http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

Step By Step Instructions ; http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31460-example-step-step-instructions.html

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hi rightfully, so the nw are glad of the opportunity to explain the rationale for their fees, i couldn't see where on the letter they explained that!!and what a cheek offering you an overdraft to pay off their fees!!!anyway rightfully yes this is just another standard letter keep with your timetable and don't be put off by them, each fob off letter i received was from someone different, dont worry rightfully keep going you are doing well, any questions give me a shout i'm happy to help you any way i can. best of luck xx

Lori

PLEASE HELP OTHERS, WHEN YOU WIN YOUR CLAIM GIVE A LITTLE BACK

 

 

Nationwide **WON**- £3,880.00 14/03/07

 

Nationwide Claim 2 LBA sent 13/03/07

 

 

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