JulieR v Alliance and Leicester **WON**

[Michael Browne]

But as i do not accept the terms and conditions blar blar blar they will be contacting me shortly to discuss its future opertation.

 

Sounds like you'll be looking for new bank

 

 

now i can decorate my new kitchen!!!

 

No holiday in Cyprus then?

 

 

Many congraulations. Enjoy!!

[JulieR]

holiday in Majorca already booked!! i decided to decorate and have a holiday so lowered my sights slightly lol.

 

i have two alternate bank accounts opened, i actually have not used A&L for over 12 months as i was so angry about the charges they were making - dont know why i never closed the account - but it does not matter to me at all what they do!!

 

i keep giggling like a school kid !!! i am making a copy of the cheque before i send it off for banking!

[The Holte41]

CONGRATULATIONS JULIE!!!!!!

Enjoy it whatever you do!!!

[MARTIN3030]

Fantastic news Julie.......now you can chase the other 100 quid,small change compared to this result but you have the confidence and knowledge now .....

and of course a hundred quid is more spending money for the holiday !!

 

;-)

[barracad]

Congratulations Julie!!

 

Please complete our bank charges survey.

 

And a donation would be greatly appreciated

[JulieR]

Congratulations Julie!!

 

Please complete our bank charges survey.

 

And a donation would be greatly appreciated

 

 

Thanks!!

 

(both already done)

[younganfree]

Well done Julie, it's always good to see a happy outcome. It gives hope to all newbies, and those in the middle of the process who can't yet see the light at the end of the tunnel.

If they are in the middle of their own horror story it's difficult to be optimistic. Hopefully this can help them take heart.

[JulieR]

like many have said, its the banks job to make it as difficult as possible, at the start i wasnt sure i would see it through!! so take heed folks!! its worth it, just chill between letters and stick to your time scales, use the lettes on here and you will not have any problems!!

[jonni2bad]

CONGRATULATIONS

 

This is great news, well done.

 

[moomoo1]

Quote:

Originally Posted by JulieR

But as i do not accept the terms and conditions blar blar blar they will be contacting me shortly to discuss its future opertation.

 

I had something similar, now they have just told me they will close my account in five weeks.

Just working out what my next step will be....

[MARTIN3030]

there has been some discussions on this and I recall seeing a temp letter that was drawn up as a taster to try.

 

[Julia Bloemertz]

well done JulieR!

Am just busy goin g the same way with A&L!

Did they make you close your account?

Julia

[Louiselouise]

Hiya - am new in the forum. Have had such awful dealings with Aand L too. Rang to ask for details of all bank charges over the last 6 years and they have sent throu the £10 standard data protection letter. Once I return this, will they send me all the dates and amount of charges applied or will I be told to apply for back bank statements too and have to work it all out myself? (Knowing THEM - I can't imagine them being so helpful! ) Am so sure some of their staff take courses in rudeness technicques. Which link or template letter would it be best to use when they reply to the data protection request? Sorry for probably asking the obvious - but I just what to get it right first time. Many thanks and best w ishes. Cathy X

[JulieR]

well done JulieR!

Am just busy goin g the same way with A&L!

Did they make you close your account?

Julia

 

 

hi Julia, no word as yet about account closure - have had final court papers through and dealt with those saying all settled.

I dont use the A&L account so it will make no differance if they do, i have two accounts with other banks now, first direct that i opened last year, and i have just opened a smile acount for back up.

[JulieR]

Hiya - am new in the forum. Have had such awful dealings with Aand L too. Rang to ask for details of all bank charges over the last 6 years and they have sent throu the £10 standard data protection letter. Once I return this, will they send me all the dates and amount of charges applied or will I be told to apply for back bank statements too and have to work it all out myself? (Knowing THEM - I can't imagine them being so helpful! ) Am so sure some of their staff take courses in rudeness technicques. Which link or template letter would it be best to use when they reply to the data protection request? Sorry for probably asking the obvious - but I just what to get it right first time. Many thanks and best w ishes. Cathy X

 

 

Welcome CAthy, there is a FAQ section where you will find a step by step instruction, read this through several times (i did read it most days to digest it all)

make yourself some notes that apply in your particular case, i made a spreadsheet with dates of action i took i.e. posted a letter/made a call to the bank - and the date i needed to act by.

 

When i was taking my action i never contacted the bank by telephone or email etc, i just sent the letters in on the dates due - filed the reply in my bulging folder and waited for time to pass,

 

when your statements arrive, you have the wonderful labourious task of going through the statements to highlight charges -

1-arm yourself with a pot of tea or coffee,

2- get a highlighter pen, sticky notes and a folder to file it all in

3- enter all the information into the spreadsheet that was kindly put on the site and this works out the information for you.

4- cut and paste all the letters off the forum your going to need to see your case through, this saves having to find the correct forum page each time, and allows you to prepare yourself for the next stage.

 

 

i hope this helps - good luck!!!!

[fruitbat]

Hiya Cathy,

 

We are both at exactly the same stage with A&L - I requested 6 years of statements yesterday - will be keeping a close eye on your thread (I take it you have started your own) to see if our treatment by A&L differs in any way. Make sure that you have another bank account opened up as it seems that, in some cases, A&L threaten account closure at a really early stage in the proceedings. Best of luck to both of us in getting back what is rightly ours (about £5000 by my estimates).

 

Fruitbat

[JulieR]

just a quick update, recieved today the letter stating they are going to close my account 25th August, no loss, i havent used it for over a year, so i will go take the fiver out and by a bottle of wine to toast there health!!!

[MARTIN3030]

just a quick update, recieved today the letter stating they are going to close my account 25th August, no loss, i havent used it for over a year, so i will go take the fiver out and by a bottle of wine to toast there health!!!

 

 

Nooooooooo Julie NOT a toast for their health....................

 

but a toast for YOUR wealth

 

 

[JulieR]

i have posted a request for help on anohter thread and not got a reply so i will try here,

 

i need a letter in reply to a non compliance of data protection request that gives more than the standard reply in the library - i know theres one on a thread somewhere!! if anyone can point me in the right direction i would be grateful.

[MARTIN3030]

Try alanfromderby threads in the defaults section.

Am sure Ive seen one there.

A more even handed approach letter.

[JulieR]

Martin thats great, many thanks for that - i can adjust that to meet my needs

 

i will toast your health when i open the red wine in one hour!!

[wombat]

Hi all

Another newbie joining the ranks of A&L disatisfied customers.

 

I have this morning recieved copies of statements and charges requested on 7th April, so just 20 days for this to be complied with, i didnt think this was to bad!

The £10 that i sent along with the request is now sitting in my account.

 

My claim is spanning over the last six years, i have just made initial notes and totals but so far the amount is 679.00 this is made up of:

 

monthly overdrawn charges 419.00

 

paid item charges 260.00

 

if someone could just clarify it is all these charges we are claming or not? i have read and re read a lot of the forums - but find the amount of information so vast my head spins with it all!!

i find it interesting(!) that these charges when applied nearly always were the reason for the acount going over drawn on subsequent occations - so just one small blip results in an ever cascading flow of charges - no wonder the banks are running.

I have my parachute ready and with the support of this group will take it all the way.

 

IM ALSO NEW TO THIS BUT HAVE BEEN WATCHING WITH INTEREST 4 A WHILE, I SENT MY LETTER REQUESTING STATEMENTS TO A&L 33 DAYS AGO AND HAVENT RECIEVED EVEN AN AKNOWLEDGMENT AS YET! ALTHOUGH THE 1ST ONE I SENT IN WHICH I 4GOT TO ENCLOSE THE £10 PROMPTED A SUPER FAST REPLY. ANYONE KNOW THEIR AVERAGE TIME TO RESPOND??

GOOD LUCK JULIE X

[wombat]

Im Also New To This But Have Been Watching With Interest 4 A While, I Sent My Letter Requesting Statements To A&l 33 Days Ago And Havent Recieved Even An Aknowledgment As Yet! Although The 1st One I Sent In Which I 4got To Enclose The £10 Prompted A Super Fast Reply. Anyone Know Their Average Time To Respond??

Good Luck Julie X

[JulieR]

the times seem to be varying depending on bank - i dont normally chase, but i would ring them and ask what is happening

[MARTIN3030]

Julie...hope the wine is going down ok............I have made a toast to you too........with pint of er......John Smiths !!!