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    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
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    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
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Marston's have taken my car - unpaid mersey flow toll charge (I have ignored it until this point).


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Marston's have taken my car today after being made aware my daughter is disabled, I have a baby and I'm on benefits , which in my understanding means I'm vulnerable.

My car was bought last year for £3500 , the debt is for £491 unpaid toll charge (I have ignored it until this point). 

The debt collector did not care about me being vulnerable, didn't offer to set up a payment plan,  just I pay the full amount or my car would be towed.

She blocked me in ,had another bailiff with her and rang the police to attend who took their side. 

Is this not theft?

I want my car back! 

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You need to contact Mersey Flow  about this, as Marston are following their recovery instructions.

The circumstances you mentioned  would not stop them taking the car and selling it to recover the amount.

 

 

 

 

 

 

 

 

 

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What will contacting mersey flow do at this point? 

This is from mersey flows website 

What happens if a debt is passed to Marston Holdings?

At this stage, the debt is now handled by Marston Holdings.

Anyone receiving a Notice of Enforcement from Marston Holdings will need to pay their debt to them, not to merseyflow.

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  • dx100uk changed the title to Marston's have taken my car - unpaid toll charge (I have ignored it until this point). 
  • dx100uk changed the title to Marston's have taken my car - unpaid mersey flow toll charge (I have ignored it until this point).

correct 

so why did ignore everything and not pay the £2 fee.

being vulnerable is not a magic bullet against bailiffs.

why did you not simply pay the toll, you would of had months of letters about it.

thread title updated.

did you get the original PCN from Mersey Flow?

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I completely forgot to pay it at the time, it's a pay online one.

I honestly can not remember getting a PCN and the bailiff started maybe two weeks ago.

I have 4 kids so alot going on ,I didn't think it would come to this.

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Yes as you say you ignored it all to this point, you cannot go back to Mersey Flow.

If the PCN was not received, you could go through the appeals process

WWW.TRAFFICPENALTYTRIBUNAL.GOV.UK

Merseyflow PCN / Appeal Process Merseyflow PCN / Appeal Process Find out what happens after you have received a Merseyflow Penalty Charge Notice (PCN) issued by

If you received the PCN etc, if you want the car back, you will have to pay Marstons the amount that is now due.

You could try to contact Marstons head office to make a complaint

WWW.MARSTONHOLDINGS.CO.UK

Customer complaints form Contact us To pay online

 

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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You also mention that your daughter is disabled and that you have a baby and that you are on benefits and therefore believed that you are 'vulnerable'. You also say that you were not offered a payment arrangement. 

It is sadly the case, that the word 'vulnerable' is used so very often when it comes to the recovery of any debt. With bailiff enforcement, it is vitally important that any person receiving correspondence from an enforcement agent should contact the company straight away and outline their 'vulnerability'.

I should make clear that when it comes to vulnerability, it is for YOU to outline in detail HOW your vulnerability affects your ability to make payment. In this case, you should have been contacting the company to outline that you are on benefits and a payment arrangement could have been agreed. You would of course need to provide an Income & Expenditure. 

Most important, is your mention that you had not received any correspondence from Merseyflow. You clearly have two Merseyflow PCN's totalling £381 and it would appear that the enforcement company have added an additional £110 for the removal of the car (bringing the total to £491)

If you had not received correspondence, then you need to check your V5C (Log Book). Have you moved address? Did you update your records with DVLA?

It is your choice at the moment, but I would urge you to see is there is any way that you can raise the money to collect the car. My reason behind this is that every day, storage charges are added to the debt. 

Please do post back once you have ascertained whether the log book has the correct address. 

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I completely forgot to pay it at the time, it's a pay online one.

I honestly can not remember getting a PCN and the bailiff started maybe two weeks ago.

I have 4 kids so alot going on ,I didn't think it would come to this.

It was for one PCN not two and from last July so a long time has passed.

I ended up paying for my car to be released and checking with Mersey flow if I had any other pcns which I did 

I've managed to get them sorted too. 

I had been in a wacky head space and this has been a wake up call. 

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