Sports direct shocker!!!

[BettyMetty]

Hi all, I stumbled across this site after receiving shocking customer service from SportsDirect. I placed an order and paid 9.99 for delivery. I was to expect 3 diff parcels. I received one relatively quickly, waited a few days then had notification that my 2 outstanding parcels were delivered. Left behind back gate, which is fine. I get home grab the parcels and excitedly open.

Pleased with all but noticed an item was missing. IMMEDIATELY live chatted to ask when I would receive the missing item, to be informed they would look into it and the agent ended the chat. I thought oh, slightly abrupt. I had an email a couple of days later to thank me for my patience, by this point the missing item was for a school trip for my daughter, so my MIL ordered another jacket from a different site.

I the. Got an email telling me they are ‘100% confident the item was in the parcel, so they won’t be proceeding with my ‘claim’. Honestly, gobsmacked isn’t in it. Obviously, their processes are flawed! And they just expect me to absorb the cost of their poor service/procedures. I have never experienced such poor accusatory customer service in my life, and I am 46!

I am now determined to get my money back, it was only about £26 I think but imagine if it was an expensive item. I’m attempting a ‘mrbatesandthepostoffice’ strength in numbers, surely I’m not alone here, and it should not be allowed!!!! They have thieved from me!!!! All comments and experiences welcome PLEASE!!!

[AndyOrch]

Welcome tot he forum.

If you could please paragraph your posts in future as it makes for easier reading on small screens.

I have moved your topic to the retail On line Forum please continue to post here.

 

Andy

[BettyMetty]

Of course, sorry and thanks.

 

New to group, that was my outraged adhd ha.

 

thanks

[BankFodder]

You could bring a legal action but the easiest thing for the moment might be to begin the chargeback through your bank.

There will be some hassle about this and of course sports direct will tell the bank that it was received. You need to insist with the bank that you are their client and not sports direct and they owe you a duty and they are you a duty to believe you.
Start the chargeback procedure and let us know what happens

[BettyMetty]

YES!!!! I knew there must be other victims of this SHOCKING dismissal of claims ( genuine claims I KNOW I DID NOT RECEIVE THE ITEM, so I KNOW their processes are flawed!!!!)

I genuinely hope we can find at least a few more and join together to get our issues resolved. Like yourself, I was amicable throughout, contacted them immediately and waited patiently for their (shocking) response. I just can’t see how what they are doing is legal!!!

I knew I wouldn’t be the only one, we need to gather momentum!!!!

Thanks for sharing your story!!!

[dx100uk]

separate claims are more powerful that joint ones.

there's no such thing in the UK as 'class action'

dx

 

[BettyMetty]

Oh, ok!

I have just been on to trading standards, advised to write to them with a formal complaint, via recorded delivery,

I have a ref number for my TS log,

I should contact my bank to state I may need to request a chargeback, to log it with them in the relevant time frame.

I’m to ask Sports Direct if they use a ADR scheme to resolve issues and await their response.

But surely, if they are rebuking genuine claims and accusing customers of having items they do not have, the more people to collaborate this awful service, will count for something???

 

Edited March 21 by dx100uk
external letter link removed

[just_jue]

I had a similar experience with another retailer.

I ordered two of the same item but only received one, got the normal run around and even took photos of the weight next to their bag which showed the weight of one pair of trainers, in the end I had to go to my bank and do a chargeback.

 

Does the packaging show the exact weight when they posted it at the warehouse?   

[dx100uk]

3 hours ago, BettyMetty said:

But surely, if they are rebuking genuine claims and accusing customers of having items they do not have, the more people to collaborate this awful service, will count for something???

 

nope a waste of time, doesn't add any weight to anything.

i've also removed that cab link, letters like that are as useful as a chocolate teapot if you've already complained/had comms .

send them a letter of claim or get the chargeback done as bankfodder said yesterday.