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    • Creditors Name / Brand Acct Ref POD Balance Received (£) Claim Admitted (Y/N) Cabot Financial IVA 33749505 642.90 Y Cabot Financial IVA 35707961 8,162.07 Y Direct Legal Collections Q5180215 0.00 N Direct Legal Collections Q5185144 0.00 N Ee 157920642 0.00 N HMRC VAS JN434119D 0.00 N Lantern UK IVA M6152941 284.68 N Lloyds Bank IVA 6288 2,692.00 N Lloyds Bank IVA 30963530231568 5,596.00 N Lowell Financial 300092756 1,014.00 Y Lowell Financial 294767660 228.00 Y Lowell Financial 274783943 1,538.00 N Lowell Financial 241096338 1,343.68 Y Lowell Financial 280654617 22,446.00 Y Lowell Financial 264807132 1,189.00 Y Lowell Group 263221038 246.00 Y Perch Capital E0QZ6R22 0.00 N Zopa IVA E04E25C3B7434C8361 0.00 N Total Unsecured Creditors 58,978.33 Total SOA Claim 58,692.00 Fees and Costs £ £ Fee Type Proposed Approved Nominee Fee 1,900.00 1,900.00 Supervisor Fee 1,750.00 1,260.00 Disbursements 0.00 31.00 Adjournment Fee 0.00 0.00 Dividends Approved Dividends at first MOC (p in £) 8.87 Revised Estimated Dividend  (p in £) 8.83 Total Dividends Paid to Date (£) 276.29 Dividends Paid to Date  (p in £) 0.78 Case Details Income and Expenditure Reviewed N Arrears (Y/N) N Value of Arrears (£) 0.00 Current Balance at Bank 185.72 No. of Months Arrears 0 Original Duration of IVA 60 Payment Break Agreed (Y/N) N Current Duration of IVA 60 Breach Notice Issued (Y/N) N Subject: Request for Settlement Proposal Due to Changed Circumstances   I am writing to discuss the current status of my Individual Voluntary Arrangement (IVA), now in its 36th month. Following a recent income and expenditure review with a debt charity this morning, it has become clear that my financial situation has deteriorated significantly, making the continuation of the agreed monthly repayment of £140 unfeasible.   The primary reason for my financial hardship remains the ongoing health challenges faced by my two Sons, which have necessitated frequent hospital visits and medical care since 2017.    As a result, my employment opportunities are limited, and I am self-employed with Uber Eats to accommodate their medical appointments, hospital stays, and monthly infusions.   It is crucial to highlight that pursuing Debt Relief Orders (DRO) or bankruptcy would not yield any additional funds for creditors, as I reside in rented accommodation and possess no other assets or savings.   Furthermore, I do not foresee a change or improvement in my circumstances in the foreseeable future due to the long-term nature of my children's health conditions, and the health issues I am now suffering for to the stress of this IVA.    I have faithfully maintained my IVA payments for 36 months without missing a single installment. Regrettably, my situation has become increasingly untenable, leading to depression, anxiety, and suicidal thoughts related to the financial strain of the IVA.    To avoid defaulting on payments, I have resorted to borrowing money from friends and family, resulting in a further deterioration of my health and consequently even more debt which is definitely not the solution I expected from you.   Based on my recent income and expenditure assessment, I am currently experiencing a monthly deficit of approximately £650 due to the escalating cost of living. Therefore, I respectfully request that you propose an early settlement to my creditors, based on the payments made to date, taking into consideration the exceptional circumstances surrounding my children's health and my own mental well-being. My wife too is unwell and unable to work leaving me to look after them all with zero support from the government or council.    If it is not deemed appropriate to request an early settlement, I will have no alternative but to cancel the IVA and manage my creditors directly.   Additionally, I must convey my dissatisfaction with the service provided by Creditfix, to whom I have been referred from Hanover. The level of service at Creditfix has not met acceptable standards, and I feel confused and unsupported throughout this process. Despite my worsening situation, Creditfix has shown little interest in understanding my circumstances and instead has pressured me to increase payments. Your last email requesting modification and an increase in payments clearly demonstrated to me that you have no interest or concern for my family or my welfare and are our solely to get what you as much as you can, giving zero regard to my situation.    Lastly, I want to clarify that I have exhausted all avenues of financial support, and I do not have any friends or family who can lend me further funds to cover the outstanding amount on the IVA.   I appreciate your understanding and assistance in this matter. Please advise on the next steps and provide any necessary documentation to facilitate the negotiation of a settlement with my creditors.   I have attached a copy of my latest income and expenditure form that I completed this morning that shows how struggling I am right now and can't afford to pay this any longer.    Thank you for your attention to this urgent matter. I eagerly await your response.   Yours sincerely,
    • No because telling a story in your statement chronologically it would be out of run sequence. 
    • I have just sent my IVA company the following letter in going to wait to see it credit fox accept my request to put to my creditors or request to accept payments so far as my full settlement but I suspect credit fix will try they're best to avoid that happening - I'm confident the credited will agree but getting credit fix to agree is another story.    I have today sent them the following letter and if they don't accept I'll stop the agreement and ignore and on that instance plese help me clear all my issues guys as I'm sure I'll need lots of help to get the likes of lowell and Cabot of my back.    I do know that most thus debt was taken out around 2009 and 10 and some in 2015 meaning the original debt are all. Over 6 years for sure and I hope you guys can guide me how to deal with them now  firstly below is a list of all the creditors with amounts and some are duplicate and then followed by the letter I just sent to iva company 
    • I see CEL accepted all the stuff about you being a genuine customer and offered to settle the matter for £20. What was your logic for refusing their offer of settlement? I'm not saying you were wrong, we have plenty of cases where motorists have quite rightly told the PPCs where to stuff their £20 offers.  Just interested in your reasons for making the decisions you have been making about your case.  
    • Because its not connected to this claim.....Ideally if you had received the claim you would have requested information pursuant to CPR 31.14 and a CCA request for the agreement. DSAR only reveals your personal data held which would be minimal with the this claimant. You can leave it in if you desire but it adds no weight to your statement.   .
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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Evri lost £200 parcel - Online Civil MoneyClaim ( OCMC ) issued.


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Posted (edited)
Last August Evri lost a parcel worth £200 which I was returning to a retailer for a refund. 
 
They refused to compensate me as I hadn't taken out their extra 'insurance'. 
 
Having spent some time emailing their Customer Services team, Head of Legal and their CEO, quoting s57 and s72 of the CRA, I gave up and submitted a claim on 12 February. 
 
They were given an extension of time to respond (without any justification as far as I could see) until 4pm today. 
 
Just now I was notified that they had rejected my claim and suggested mediation.
 
  I've had no other contact from them since I issued the claim. 
 
I suspect this is just another delaying tactic and am inclined to refuse mediation, especially in light of the advice I have seen from this Group.
 
I note you say you can provide transcripts of previous judgments to anyone going to trial - could you let me know how to access these please.  And could you please let me know what more I need to do, if anything, in the small claims court procedure, in order to ensure success?
 
  Is there any risk I might lose and so would be better off agreeing to mediation?  I understand that they usually settle via mediation and the process is much quicker?
 
I am very loathe to waste yet more time on this, but am infuriated that they are getting away with what appears to be an unlawful trading practice. 
 
I wrote to Radio 4's You and Yours programme to highlight this issue a few months ago and got no response.
 
  Apart from the Times article which is posted on your forum I haven't seen any publicity, which seems incredible.
 
Many thanks in advance for your advice.
 
Edited by dx100uk
Post spaced please don't post solid blocks of spaced.
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Welcome to the forum.

Topic title amended for clarity.

How did you submit your court claim ? Northampton MCOL or the new Online Civil Money Claims ( OCMC ) ?

The claimant had up until last Friday (4.00pm) to submit a defence.

 

Andy

 

 

.

 

 

We could do with some help from you.

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Hi Andy

I used the new online service.  The deadline was 4pm today and their 'response' was submitted a couple of hours ago.

Although they've accepted they lost my parcel, they've disputed my claim and have put me to 'strict proof' of its value (I originally submitted a screenshot of my payment to the retailer, which was the only evidence I had - I couldn't find an email from them confirming the order or an invoice unfortunately).   

Their response went on to say

"the Defendant denies that it offers ‘insurance’ as described by the Claimant, the Defendant offers a Full Cover optional service to increase the available compensation level.

It is denied that the Defendant’s terms and conditions are contrary to the Consumer Rights Act 2015, the Defendant limits it’s liability to its customers within its terms and conditions, the Defendant does not remove the rights in their entirety." 

They then went on to rehash their terms and concluded

"19. The Claimant did not opt to increase the level of compensation for the Parcel and therefore, pursuant to the terms of the Contract the Claimant is entitled to maximum compensation in the sum of £27.96."

Incidentally, although they say they paid me £20 compensation plus postage of £7.96, I only received a payment of £20 from them (on 15 November).

Thanks

HP

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I think it would be helpful to the team if you could please upload yor particulars of claim and their defence...

  • I agree 1

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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I'm not the most technically competent!  Can I try cutting and pasting into a word doc instead for you? Sorry!

Very grateful for any advice you can give with this. 

PS I'm going away tomorrow for Easter and it will be difficult to access your forum and the Small Claims court website while I'm away so am hoping to make a decision as to mediation or not today if possible, to move on to the next step, unless you think that's too hasty.

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word document isn't good either, it contains all your pers info in the file details.

take a screenshot and cover up any pers info in MS paint or a similar program. Then collate the files and save as a pdf using an online tool.


See upload <--

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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  • AndyOrch changed the title to Evri Claim in small Claims Court (Online Civil Money Claims ( OCMC )system )

Don't use doc all your peers details are in files info/properties

File save as. Pdf then options.. U tic properties box.. Save

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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doc file removed and threads merged.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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When they do aos they automatically get an extra 14 days. 

Dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Dx

My query is whether to accept mediation?  What would that involve? 

If I refused to accept mediation what more would I have to do to continue with the claim, other than provide the evidence referred to in my claim?  Is my claim guaranteed to succeed?  Could you let me have access to the judgments against Evri which I've seen reference to here?

I'd like to make the decision today if possible, before I go away, rather than have it hang over me.  Not sure I've got the appetite, or the time, for a court battle, but I'd like to help in exposing what seems to be an unlawful and widespread business practice.

Thanks

HP

 
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  • dx100uk changed the title to Evri lost £200 parcel - Online Civil Money Claims ( OCMC ) raised

go on to the OCMC site agree mediation and state the dates you are not available.

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

  • AndyOrch changed the title to Evri lost £200 parcel - Online Civil MoneyClaim ( OCMC ) issued.
  • 5 weeks later...

Hi there

I accepted Evri's offer of mediation but they didn't attend - the mediator couldn't get hold of them during the time slot we were given!  So the court issued a direction that the case needs to go to a hearing as mediation 'failed to resolve the issue'.  I've written back to the court to point out that it didn't 'fail' they just didn't show up, and asking that a judge deals with this on the papers as the issues are clear and Evri has said they aren't available on any date up to the end of June for a hearing (just another delaying tactic I suspect), so this delay would go against the whole point of the small claims proceduare to settle claims quickly. 

Evri had requested a hearing and have a right to respond to my request to review the order, and I don't know if the court will agree with me, so while I wait for them to respond I suppose I should start preparing for a hearing and get together the further information the court has asked for?

Would you be able to let me know how to get hold of the 3 precedent judgements on this issue which I've seen referred to on the forum please?

Many thanks for your help.

HP

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22 hours ago, Happy Potter said:

I accepted Evri's offer of mediation but they didn't attend -

Not Evris offer, the court offers mediation service.

 

22 hours ago, Happy Potter said:

So the court issued a direction that the case needs to go to a hearing as mediation 'failed to resolve the issue'.

All claims proceed to hearing if mediation fails /not happen.

 

22 hours ago, Happy Potter said:

I've written back to the court to point out that it didn't 'fail' they just didn't show up, and asking that a judge deals with this on the papers

Why do you not wish to attend in person to stand your claim ?

 

 

22 hours ago, Happy Potter said:

I suppose I should start preparing for a hearing and get together the further information the court has asked for?

Absolutely you must comply with the courts directions or your claim risks being struck out. Preparation for a hearing should happen irrespective of mediation.

 

https://www.consumeractiongroup.co.uk/topic/460613-suing-a-parcel-delivery-company-when-you-dont-have-a-direct-contract-with-them-–-third-party-rights-copy-of-judgment-available/#comment-5255007

 

Andy

 

  • I agree 1

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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It is important that you do the reading about this subject in the sub- forum. It's not complicated but you need to be in control and I don't think you are.

For instance, much of the information you need and also the case transcripts that you're looking for are in the fixed topics at the top of this sub- forum but clearly you didn't know that.

You will gain in confidence if you do the reading. Particularly as it now looks as if the mediation has not worked because EVRi have stayed you up and so you may now be going to trial.
You need to understand thoroughly what you are doing. We will help you and you will find our support is unstinting but you have to do your part.

Please spend a lot of time reading the stories on the sub- forum especially the pinned posts at the top of the sub- forum and then start preparing your court bundle. We have instructions here for everything

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Thanks BankFodder - I have spent some time on the site trying to find the judgements but I'm not very savvy and don't know how to navigate this sort of site!!  Sorry to be stupid, but where do I find the 'fixed topics'?  The only judgement I've been able to find so far is the Farooq one, which seems to be more about third party rights than the 'insurance'/unfair contractual term issue.

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Start off by clicking this link

https://www.consumeractiongroup.co.uk/forum/183-postal-and-delivery-services/

that will take you to the beginning of the sub- forum where you will have all the topics which have been posted – listed.

The first 10 or dozen or so titles referred to threads which are "pinned" and that means that they are fixed and they tend to be information threads and are not threads which have been posted by people asking for help.

If you cast your eye down the various titles you will start to understand what the subject content of each thread is.

Eventually you will get to a shaded bar which is labelled "other topics". That shows you the beginning of the various request for help that have been made by people including yourself.

You will probably find your own thread at the top of those or near the top. The order changes according to the most recent which has been posted.

Start using the forum more and you will get to understand the pattern. If you don't visit very much then it will always be a stranger to you

 



image.png

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Thanks so much - that's really helpful - I think I'm getting to grips with how to navigate around the site now with the benefit of your instructions!!  Sorry to be such a luddite. I'll carry on reading and will start putting the documents I need together.    

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