@BankFodder thank you for your response and for the link - will spend some time getting really familiar with these other threads. Very saddening to know this is happening all the time, but love that there's a community willing to help and fight!

I recently bought some clothes from a US website called Hello Molly (I am UK-based), and returned those that didn't fit. I (*foolishly*) used Evri international courier service, it's been almost 2 months and the parcel is clearly lost. The value of the parcel was almost £1,000 and I paid £114 for the delivery and they are saying all they'll cover is a laughable £20. I have screenshots of the entire process proving they did not state that they only cover £20, nor did they offer me the option to buy more insurance. This might potentially be a glitch/bug as others in a forum I've posted in have tried the process and DO get this notification. I'm wondering if this can help my cause. I input the value of the parcel and have since provided them with proof showing how much it was worth. The retailer is saying they won't cover this because they don't offer the returns service and it was something I arranged myself. Evri is refusing to take any responsibility and ignores most of my emails. I've tried emailing the Evri CEO but apparently, this has nothing to do with him because this is Evri International. I'm really stressing about this as it's a lot of money I'll be losing (over £1,000). Do I have any rights here as a consumer? Can my bank help? (it was a credit card payment). Any help anyone can offer would be greatly appreciated.