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    • The property was our family home.  A fixed low rate btl/ development loan was given (last century!). It was derelict. Did it up/ was rented out for a while.  Then moved in/out over the years (mostly around school)  It was a mix of rental and family home. The ad-hoc rents covered the loan amply.  Nowadays  banks don't allow such a mix.  (I have written this before.) Problems started when the lease was extended and needed to re-mortgage to cover the expense.  Wanted another btl.  Got a tenant in situ. Was located elsewhere (work). A broker found a btl lender, they reneged.  Broker didn't find another btl loan.  The tenant was paying enough to cover the proposed annual btl mortgage in 4 months. The broker gave up trying to find another.  I ended up on a bridge and this disastrous path.  (I have raised previous issues about the broker) Not sure what you mean by 'split'.  The property was always leasehold with a separate freeholder  The freeholder eventually sold the fh to another entity by private agreement (the trust) but it's always been separate.  That's quite normal.  One can't merge titles - unless lease runs out/ is forfeited and new one is not created/ granted. The bridge lender had a special condition in loan offer - their own lawyer had to check title first.  Check that lease wasn't onerous and there was nothing that would affect good saleability.  The lawyer (that got sacked for dishonesty) signed off the loan on the basis the lease and title was good and clean.  The same law firm then tried to complain the lease clauses were onerous and the lease too short, even though the loan was to cover a 90y lease extension!! 
    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
    • Weaknesses in some banks' security measures for online and mobile banking could leave customers more exposed to scammers, new data from Which? reveals.View the full article
    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
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Nexus ANPR PCN - machines/app not working - Crasswell Street MSCP Car Park, Portsmouth


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Hi there,

I used a car park that had signs on the payment machines saying they were out of order and to use alternative machines. I found two others (on different floors). Both machines were failing to taking card payments, declining cards (not just mine).

 

So I downloaded their app. Same issue. Called them but they only operate mon-fri and this was a Saturday. 
 

Now I have a £100 fine. I intend to appeal but their appeal website makes you confirm you are the driver.

It wasn’t for the lack of trying to pay! 6-10 other people couldn’t pay either. 
 

Should I use their appeal page?

 

Many thanks!

 

 

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Definitely do NOT appeal.

More info if I can get to a PC later, rather than this stupid phone.

Unless one of the others chime in...

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We could do with some help from you.

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You'll have loads of time Noodle.

Please fill in our sticky first so the guys can advise.

https://www.consumeractiongroup.co.uk/topic/391121-have-you-received-a-parking-ticket-please-fill-this-out/#comment-4684358

We're all volunteers here, so bear with us until someone gets some free time.

 

Oh, and start reading around the forum, so you know what to expect from the fleecers. (Our endearing term for the Private Parking Companies).

Also,

IT ISN'T A FINE!

It's an invoice for something the idiots say you've done wrong...

 

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I was about to post the sticky but Nicky Boy beat me to it!

Yes, please let us have that information so we can help you better.

BTW, you haven't received a fine, a private company doesn't have the power to issue fines, it's a simple invoice, and the possible consequences of not-paying are those for non-payment of an invoice.

Do not appeal to the scammers!  They have deliberately left the machines broken so they can issue their invoices and use a crooked appeals system to get the driver's details.

Please redact name, address, VRN, fleecers' reference number - in short anything that could identify you.

Edited by FTMDave
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Yep, just read the sticky properly.

All of the info you need is right there...

I'm gone for the evening now. Just like you should be Dave...!

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One last question before tomorrow - did you get any photos of the knackered machines?

We could do with some help from you.

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Like an idiot no! I only took a photo of the board that gave the app to download and the number to call

But I do have the call record and a screenie of my attempt to pay by app failing. 
 

Naive I know but there were a bunch of other people who were standing around wondering what to do, so I thought the company would think it weird several people left together all without making a payment. Silly me. 

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  • dx100uk changed the title to Nexus PCN- machines and app not working

You have a claim of" frustration of contract "to assist you. It isn't your fault that their machines are not working nor that a company that operates a 7  day business is not available on two of the busiest days to assist motorists.

Don't think you need a scanner [nor a scammer !] to answer the questions. Your mobile phone can take pictures of your PCN. 

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13 hours ago, LittleNoodle said:

Like an idiot no! I only took a photo of the board that gave the app to download and the number to call

But I do have the call record and a screenie of my attempt to pay by app failing.

Well done!  That will help immensely later down the line.

We could do with some help from you.

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Hello again, answers below and letter attached - many thanks! 

1 Date of the infringement 22 July 2023

2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 01 August 2023
 

3 Date received 08 August 2023
 

4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] Yes
 

5 Is there any photographic evidence of the event? Yes
 

6 Have you appealed? [Y/N?] post up your appeal] No
 

Have you had a response? [Y/N?] post it up N/A


7 Who is the parking company? GroupNexus

8. Where exactly [carpark name and town] Crasswell Street MSCP Car Park, Portsmouth
 

For either option, does it say which appeals body they operate under. BPA
 

If you have received any other correspondence, please mention it here N/A

 

 

 

2023-08-01 Nexus ANPR PCN incident 22-07-2023.pdf

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Yes, that's correct. Well they said in the letter "As we have no record of payment for the parking on the date in question, or the duration exceeded for the period paid for..."

So they aren't sure themselves it seems!

2 machines had huge signs saying they weren't working, the other machines weren't working, neither was the app to pay with. I called before giving up and leaving to see what I could do (payment over phone? lol) - but it was a Saturday, recorded message said they are only open Mon-Fri. 

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Don't suppose there was a franked date of posting on the envelope?

Their invoice arrived out of time to be valid.

They've done the usual trick of printing a "date of issue", then actually posting it a few days later, eating up a chunk of the "reduced" paynent window.

We could do with some help from you.

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Haha did I put scammer? I definitely used a scanner... 
Thank you for the info. I noticed the duration on the letter pushed me into another hour as when I went to pay the fee was for "up to 2 hours" 

40 minutes ago, Nicky Boy said:

Don't suppose there was a franked date of posting on the envelope?

No, it just has something that looks like a QR code and 1 B033 208 stamped next to it but no date

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You now have to decide whether you want to pay the fleecers just to make it all go away, or fight them.

Looks like you have enough evidence to bat them away.

If you fight, this could go on for some time, as you'll see if you read other threads. (Months of threatening letters).

We'd love to see you up for a scrap and would help you every step of the way.

You would HAVE to engage with the forum. (Some users don't and come unstuck).

Your choice.

We could do with some help from you.

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I absolutely don't want to pay this as I tried 4 ways to pay (machine 1, machine 2, app - a few times, and calling them).
If they have cctv they can see me doing this and the others, esp the machine directly outside the entrance of Tesco with others not being able to get the machine to work, I have the record of the call to them on my phone before I left also etc. 

I'm even tempted to contact the local rag (who have reported on this car park before due to complaints, but under different companies) as other people around me that day genuinely wanted to pay, but couldn't!

ETA: I know they wouldn't give a single care to look at cctv - if it's even working!

Edited by LittleNoodle
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Just been trying to find the car park on Google... Is it the Tesco one?

 

They're not interested in CCTV, even if it was available. They just want your money.

DO NOT credit them with any sense of decency, or compare them with a "normal" business.

There's a reason we call them "fleecers"!

We could do with some help from you.

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  • dx100uk changed the title to Nexus ANPR PCN - machines/app not working - Crasswell Street MSCP Car Park, Portsmouth
51 minutes ago, LittleNoodle said:

Yes, that's correct. Well they said in the letter "As we have no record of payment for the parking on the date in question, or the duration exceeded for the period paid for..."

what letter? you didnt appeal did you?

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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yea just done it properly can see it now..:whistle:

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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45 minutes ago, Nicky Boy said:

Just been trying to find the car park on Google... Is it the Tesco one?

 

They're not interested in CCTV, even if it was available. They just want your money.

DO NOT credit them with any sense of decency, or compare them with a "normal" business.

There's a reason we call them "fleecers"!

Yes it's next to Tesco but I believe it's entirely separate (not like most Tescos they have an associated car park, with a free 30 mins etc or free parking with min spend, but I don't know for certain as I never use that Tesco)

Noted, fleecers it is!

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We could do with some help from you.

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