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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Samsung 75 8K TV - completely broken by @curryspcworld @TeamKnowhowUK


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Hi All, 

 

I purchased a television from currys last year in june 2019 - with the extended 5 year warranty, I've has some issues with it and it started to power off.

I went to the samsung forums and saw that it was an issue with an external input box connected to the TV, I was advised to contact samsung

samsung gave me a code to give to currys for a replacement box.

 

Teamknowhow came and took my television - even though i told him not to and the modular box, they then bought me back a television that was a bad quality refurbished unit with protruding screws that i could tighten or put back in.

i refused the television , they dumped it back in the lorry and sent it back over to me in even worse condition, bear in mind it was absolutely immaculate when it left my house.

 

it's got chunks missing from, it rubber feet missing, screws missing, panel damage, bezel damage, deep scratches that are inches long.

 

On the second delivery attempt the Television came back Dead on arrival and with all the damage shown below

I'm incredibly frustrated - ive written to their CEO, the Partners at Samsung, called customer service, but they don't seem to honour any part of their warranty .

 

I've asked for a refund or a like for like replacement, but they wont do anything apart from collect me Television damage it and give me back the same the unit in much worse condition.

 

why do they not respect the consumers rights , or their own consumer agreements, or have good customer service, does anyone know what else can be done to get this resolved ?

Foam_spacer_Missing.jpg

One Connect Box on delivery no 1.jpg

One Connect Box on delivery no 2.jpg

OneConnect on TV_delivery 2.jpg

Protruding Screws1.jpg

Protruding_screws_2.jpg

Side_Metal Bezel Damage.jpg

TV_Back_Panel_New_scratches on delivery no2.jpg

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Please can you give us a chronology and also what the cost of the TV?

Does this mean that you currently don't have a TV?

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  • BankFodder changed the title to Samsung 75 8K TV - completely broken by @curryspcworld @TeamKnowhowUK

And also, do I gather they took away your television and brought back a different one?

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Issue was raised on the 27th of August 2020, Curry's responded with a collection attempt on the 1st of September 2020.

 

The television was returned to me  on the 12th of September 2020.

The condition of the television was poor and lots of pieces were missing.

damage was incurred to poor handling and care.

TV given back the same day.

 

The same television with even more damage was returned to be with even more damage and now dead on arrival on the 15th of September.

 

The delivery driver left the property immediately and kept saying he was late he ran away in short.

 

I spent £3500 on the television , and I still don't currently have a working television or replacement from them.

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And did you pay extra for the five year warranty or was it included?

Have you read what we have to say on extended warranties?

Welcome to the world of Currys/PC World and team know-how. These people are appalling at the customer service. I'm sure they have lots of satisfied customers but when they get it wrong – all they do is they grind their heels in and it seems to get personal. They spend more money on trying to deprive people of their consumer rights than they do providing a Rolls-Royce service.

I think that one of the problems is that Currys PC World is now by and large about the only place where you can get TVs and computers and white goods easily. They don't have a lot of competition and so therefore they abuse their dominant position.

I'm afraid that you better look forward to a bit of a fight – to the extent of sending a letter of claim and issuing the court papers. Generally speaking once the court papers are issued then they start to wake up and take you seriously. We find that their attitude is bullying in this respect.

What have they said now about your dead television?

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  • 2 weeks later...

I used to work for the Dixions group and sold the warranty.

 

Most of the time things went fine. when the store was not hitting targets or was in slow time as in income such as the summer things went nasty.

 

if you read the warranty it is very clear that they will replace it with a similar product.

often used and abused.

so they give yours to someone else.

and theirs to you.

 

what you need to do is when you call them to speak with the management, decision makers and request a refund, credit or somehow replace your TV.

 

in the future. write all issues down so you have list of time spent on the phone, call outs etc.

 

it may take time.

you will get your money back.

 

NOW if you write to them use recoded delivery.

Emails count too.

towards the 45 or the 60 day resolution time.

 

Sorry i cant be specific.    

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The OP  seems to have disappeared

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Hi All,

 

I bought the extended warranty , I'm awaiting Delivery of my "Repair" and I'm not so sure what to expect I'm filled with dread and anxiety over this whole process and I hate getting angry.

I did however instruct a law firm to take on my case pending delivery outcome and look forward to getting a bailiff to attend the office and recover the cost of the television, damages, costs and my wasted time.

 

Thanks all

 

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On 25/09/2020 at 21:19, philmycoke said:

I used to work for the Dixions group and sold the warranty.

 

Most of the time things went fine. when the store was not hitting targets or was in slow time as in income such as the summer things went nasty.

 

if you read the warranty it is very clear that they will replace it with a similar product.

often used and abused.

so they give yours to someone else.

and theirs to you.

 

what you need to do is when you call them to speak with the management, decision makers and request a refund, credit or somehow replace your TV.

 

in the future. write all issues down so you have list of time spent on the phone, call outs etc.

 

it may take time.

you will get your money back.

 

NOW if you write to them use recoded delivery.

Emails count too.

towards the 45 or the 60 day resolution time.

 

Sorry i cant be specific.    

Is it best to go to the store and try and get the refund ?, as the customer service people never want to put me through to the decision makers on the phone. "Human shield"

Thanks for the information much appreciated

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