I purchased a television from currys last year in june 2019 - with the extended 5 year warranty, I've has some issues with it and it started to power off.
I went to the samsung forums and saw that it was an issue with an external input box connected to the TV, I was advised to contact samsung
samsung gave me a code to give to currys for a replacement box.
Teamknowhow came and took my television - even though i told him not to and the modular box, they then bought me back a television that was a bad quality refurbished unit with protruding screws that i could tighten or put back in.
i refused the television , they dumped it back in the lorry and sent it back over to me in even worse condition, bear in mind it was absolutely immaculate when it left my house.
it's got chunks missing from, it rubber feet missing, screws missing, panel damage, bezel damage, deep scratches that are inches long.
On the second delivery attempt the Television came back Dead on arrival and with all the damage shown below
I'm incredibly frustrated - ive written to their CEO, the Partners at Samsung, called customer service, but they don't seem to honour any part of their warranty .
I've asked for a refund or a like for like replacement, but they wont do anything apart from collect me Television damage it and give me back the same the unit in much worse condition.
why do they not respect the consumers rights , or their own consumer agreements, or have good customer service, does anyone know what else can be done to get this resolved ?