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    • I had exactly the same issues.   Grossly over estimated bills from January onwards.  Despite what they claim, they are effectively taking an interest free loan from their customer base to keep the company in business.   They can dress it up how they like.  It’s irrelevant if they reconcile the bills the following month because they just over bill again thus keeping a rolling interest free loan.   it took two months of constant badgering to be finally moved to a fixed DD.   Once that was done I didn’t care how much they over-estimated by.   I had raised a query with the ombudsman over the billing fiasco and they readied a complaint should I wish to proceed.   I thought everything was sorted until May/June whereby I was allegedly more in debt then I was expecting to the tune of an extra months DD.   On querying it, it transpired that even though I was on a fixed monthly DD, because the bill was generated less than 5 days before the DD was due to be taken they didn’t take the DD.   They offered £5 compensation by way of apology but wanted to take two months DD in June.  I told them where to get off.   With appalling customer service,  bills that you need a Maths degree to follow, and I do have one and still struggled, inability to follow through on any agreements, constant gross over-estimation, the missed DD was the final straw and I proceeded with complaint to ombudsman.   Prior to getting to that stage I had to quote Symbio’s own complaints procedure to them to get any sort of response.   Their final offer to me was £25 goodwill and to waive an exit fee. The offer was derisory given the time it had taken to get things sorted and the continuing ineptitude.  Also, the whole thing has dragged on so long (5 months) I was already in the final 49 days of my contract and therefore there were no exit fees to pay and therefore nothing to waive.   Anyway, upshot is, ombudsman found in my favour.  Ordered an apology and a goodwill payment. Symbio appealed but were told the decision stood.   This week I received the goodwill payment.   I promptly left an honest and truthful review on trustpilot.   The next morning I received an email from Symbio with an apology.   This was followed an hour later with an email from trustpilot saying Symbio had replied to the review.  On reading the response they have accused me of not following procedure and of cyber bullying.   The company is a complete joke.
    • why not simply tell you supplier they have the wrong meter number you been paying for usage , and ofcourse you can view this online too so its not as if you'll owe anything you might get a nice surprise and find you are owed a refund.
    • The world of ballroom dancing went online to cope with the pandemic restrictions, but what does the future hold? View the full article
    • I would add, many companies have done everything possible to manage and carry on in difficult Covid19 circumstances to supply customers with what they need.   Continually making excuses for delays is not what I'd want from an installer and maybe the £100 deposit is not so important.   Get this deposit back if you can but, more importantly, find a local installer recommended by family or friends to carry out the works.
    • Hello all,   I hope you can assist me, as I am quite lost and confused at the moment.   Two years ago I moved to my actual flat. Throughout this time I have been with EDF first and now EON. When I moved in, my landlord didn't quite know which one was my meter and I picked the one that I believed was mine (now reading you I know I should have done a burner test..). During this time, I have been paying my bills and submitting the numbers that I believed mine, which actually agreed with my consuming patterns.   Today, all the meters appeared with numbers, but the one next to the one that I was using, which appeared with a different flat number. As you might have guessed, none of them had my flat number. I have just made the test and it looks like that one may be mine.   Now, how should I proceed? I have been paying bills is not like I wanted to avoid paying, but clearly there has been an issue. Could you please advice me on how to proceed?   Lastly, in terms of meter serial number, the one that I was using matches my bill and I guess my neighbor bill. The additional doubt I have is, who is paying for my meter and why are they still providing me with gas if no one is paying the one that seems to be my real meter.   Many thanks!    
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Hi guys.


Made the mistake of booking an Xmas break with Teletext holidays.

Paid £700 deposit approx and 700 a month to go out up till Xmas.


 Like an absolute fool, only after I received the details did I investigate And discovered a nightmare awaiting me at sabiha gocken airport for transfer.


Tried to call them to amend and had a real lary woman on the line.

She ended up hanging up on me.


Got through to someone else, he was polite And said someone would call within 48 hours to amend.

No one has called and I've since researched Teletext holidays and realised my mistake.


Can I get out of this?


I'm really stressed out.

What a mistake !

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Hi Gavino,


chill down, it will be fine. Give us some more detail so we can help you:


  • Where is your holiday to?
  • Did you book it as a package holiday, or flights + hotels separately?
  • What nightmare are you talking about? Is Istanbul your final destination, or are you transiting only?
  • How did you pay, DC or CC?
  • When did you book it?
  • When is the final balance due?


No matter what you do, do not cancel and lose your deposit.



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Hello kyosanto

Thanks for your reply. The trip is to sharm el sheik on the 22nd December for 21 nights. 


It's a package. We're transiting through sabiha gocken with Pegasus airlines. We have a 3 year old. The wait at sabiha is 6 hours. After I had booked it, I done some research on sabiha and pegasus and the general opinion is that they're both terrible.


The man from Teletext holidays had also promised me (for free!) 2x 20kg luggage, yet on the itinerary it says 1x 20kg and X3 hand baggage. Lied to me.


Paid £700 of £2798 by debit card. We have changed out card recently so no more payments can be taken. 3 more installments to be paid by nov 22.


Booked it sept 2nd.

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Right'o! So as you booked this holiday recently and with all knowledge of the pandemic, you won't be able to hang onto that for a cancellation.


You will only be entitled to cancel free of charge if the travel company makes "significant" changes to your hotel or your flights.

Unless that happens, the agent is entitled to charge you a cancellation fee. If you are serious about backing out, you can ask teletext how much cancellation fee they would charge for backing out now (the earlier you do this the smaller the fee will be). As far as I know the cancellation fee must be reasonable eg they can't legally ask for the full amount - but that will be for you to battle if you disagree with the amount.


Before you take such drastic measures. Regarding the holiday itself. I don't know what kind of research you did but I dare say you might find that some people on the internet are blowing things out of proportion

Pegasus airlines: They're no more or less horrible than Ryanair, EZ jet, or BA. If you have flown in one of these you will be able to fly in the other. Pegasus safety record is okay this is what matters. Your seats will be cramped and the coffee and sandwiches will be overpriced, this is what air travellers have to put up with nowadays.

Sabiha Gocken airport: 6 hours is a slightly awkward timing indeed. The airport is really far away from town, so 6 hours is not long enough to do some tourism and you'll have to stay at the airport. That said, to make it more bearable there are paid lounges which I recommend you use, so you and your kid can chill rather than stay in a busy airport hall. Pegasus has a paid lounge here: https://www.flypgs.com/en/travel-services/other-travel-services/isg-lounge. Try and get reservations in advance, as you don't want to be caught when they're full. If you don't trust Pegasus, there are also lounge cards you can buy on the internet for something like £100 a year, if you travel frequently with kids, they're worth the expense. (google priority pass if interested)


End of the day you're going to be flying for long hours in cramped aircraft with a very young kid in tow and that's going to be an adventure, but it was going to be so regardless of the airline or the airport itself! If anything the 6 hour break might make the flights more bearable.


Finally regarding your gripe with the luggage allowance, did you get that promise made over the phone? If yes, bad stuff, because you won't have a record and it will be your word against theirs. I'd suggest you contact them (either in writing or record your call if you phone) and ask them to clarify your luggage allowance. Say you were promised 2 bags and only see one on your confirmation. It might be just a clerical mistake and you're actually fine. Or it might be that the agent who sold you the package got the info wrong. In that case, you should be adamant that this is not what was agreed on previously, and that you would never have agreed to purchase the holiday without 2 bags allowance. Keep calm but firm. If they won't budge, ask to speak to a manager and say - very politely - that you would like to make a complaint about the employee who mis-sold you your tickets.

For the record it's a fairly frequent occurrence that travel agents get stuff wrong - the best is always you get a full quote in writing before you make any purchase and double check the fare conditions, but that's a lesson for next time.


For what it's worth it is a lot more likely that you'll get them to bump up your luggage allowance, than to get them to cancel your holiday free of pain :)


Good luck!



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Wow, you're super knowledgeable!! Thank you so much for taking the time to give me such a comprehensive reply. I actually feel much better now and I think I'm just going to go...


Unless it gets cancelled 🙄


I'll chase that baggage up as you've said.


Thanks a lot, I really mean it. I'll let you know what happens re baggage



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Ahh no worries at all :) happy to help. Let us know how that went for the baggage!

On a slightly more ominous note, looks like we're headed for corona hell again, but we can see how things are like Xmas time...

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Yes, I'm a bit nervous !!! I have emailed them regarding the baggage and had no response.


I have another issue regarding work I had done in my local garage i need help with, can you help?

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Start a new topic in the Garage services Forum.



We could do with some help from you.



 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service


If you want advice on your thread please PM me a link to your thread

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