i should also mention that this was a business purchase so looks im buggerered anyway

Hello would anybody be able to take the time to read this for me and let me know if it is suitable? i have also cc'd in the finance company, should i cc in the CEO ? hello In october 2022 i purchased a peugeot boxer online from you shortly before i went abroad. The sales team reassured me that the vehicle would be delivered in “showroom condition” The van was delivered looking immaculate, photos were sent from my friend who took delivery. However, when i returned i was surprised to find a dent and scratch on the side loading door, with damage underneath the side door, none of which was advertised, or mentioned prior to the sale. over the past 6 months, a number of issues have also arisen, meaning that under consumer rights laws i have the right to reject the vehicle for a full refund as it is not fit for purpose. The issues are as follows: The van has been also been pulling to the left intermittently, and after having to take time off work to go to an alignment centre, the tracking was found to be perfect. After taking more time off work to take the van into peugeot basildon, they could not find a problem with the steering , not even having test driven it. Im certainly not happy at having to waste time trying to find a problem with a £20,000 van. The temperature gauge shoots up the max, the van jerks, and an error message of “radiator temperature fluid high” shows. Basildon diagnosed a fault and a new clutch switch at a cost of £210 is required. The DAB radio and controls are faulty and basildon have quoted approximately £1715 for parts and labour to replace. The air con does not work. The brakes have been squealing since the day of delivery. Both headlights went out whilst driving on the motorway at 530am in complete darkness. a bulb has been replaced at my own time and expense and has gone out again and not been touched since. On the day of delivery the wheels looked perfectly clean and tidy, however, all 4 are now rusting heavily and also flaking. So the wheels are either terrible quality or your dealership has gone to great lengths to deliberately hide the rust from me prior to the sale. There is a loud, incessant plastic rattling sound which has been present since the day of delivery and is slowly driving me crazy, and basildon were unable to find the problem. the plastic trim on the dashboard is now loose and vibrates frequently. I have paid the best part of £20,000 for this van, and have been in and out of garages, time off work, and had to pay for a diagnostic fee. It is completely unacceptable. Please let me know how you can help me with this matter. thank you

hello guys would appreciate some help please. my peugeot boxer has been in to the dealer finally. my issues were: steering pulling to the left, result: unable to diagnose. van was not test driven temperature gauge shooting up to max, van jerking, "radiator temperature fluid high" error message, result: new clutch pedal switch required £210 DAB radio and steering wheel controls not responding properly, result: need new radio and controls £1715.36 headlights both went out on motorway at 5.30am, result, need 2 new bulbs £79 air con is not ice cold, suspect needs re gassing but forgot to mention brakes are squealing loudly but forgot to mention all 4 wheels rusting/flaking which was not present at purchase hand sized dent with 6 inch scratch/gouge I have paid the best part of £20,000 for this van and i am completely unhappy and wish to reject it. Can you please let me know if i should email a letter of complaint to the complaints department and cc the finance company and also the CEO of Peugeot?

thanks for taking your time (as always) to write such a lengthy reply. i can't help but feel disappointed.

no idea. its a 10kg drum and in use every day.

im loathe to do so as ive heard county court bailiffs are pretty useless, may or not be true i don't know. i just don't want to fail again as they're all probably laughing at me now. the claim did not include interest, i didn't know about that. the enforcement firm i spoke to suggested restarting the claim with added expenses, but again, i don't want fail..

the girls at the enforcement firm have asked the court if it could be taken further, but they said no, it has to be £600 or above.

no parts were necessary. a pulley had become loose, that was tightened, and the belt had come off, and was replaced.

hello. just reminding you of this issue with my Peugeot boxer, waiting inspection on april 3rd at toomeys in basildon. Just recently, a ring of quite severe rust has appeared around all 4 wheels, and the door cill, and checking back on photos on the day of delivery there was no rust anywhere. This rust has never been mentioned and looks disgusting. Its quite clear the dealer have gone out of their way to deceive me and i just want to return the van, is this still posssible? i don't even want to have to argue about it.

hello bank fodder and thank you for your reply. washer dryer ordered 10th feb 2020 door mechanism failed 1 year later, nearly 2 weeks out of action whilst waiting for engineer (under warranty) at extreme inconvenience machine failed again, complained to retailer, was told that if warranty has expired there is nothing they can do. booked bosch engineer but could not wait nearly a fortnight, having 2 children, so paid for local company next day visit. Had complained directly to CEO of bosch home, secretary replied saying as a goodwill gesture they can offer the parts necessary to complete the repair, but the engineer visit must be paid for as out of warranty. Engineer reports that pulley had become loose and and belt had actually come off the machine! replaced and tightened. Total cost £81.54 Please do let me know what i can do as i think this is absolutely ridiculous. Who's to say it won't fail again!!

have the same problem with my bosch washer dryer. 2 years, 2 repairs, one of which paid for

just thought id update this. i just happen to know a HCEO. he asked me to call his enforcement firm, and the girls there told me that they are going to ask the court if they can take action on the £575, what with it being so near. fingers crossed

hello. Bought an expensive washer dryer in feb 2020. 1 year later lock mechanism failed and was replaced under warranty, nearly 2 weeks later at great inconvenience to my family of 4. Using the local laundrette. Has just failed again recently. Complained to retailer, and manufacturer, i will include threads below. As i was not prepared to wait nearly another 2 weeks, i cancelled the bosch engineer and called a local company that came out next day and repaired it for approx £81. The problem was, the belt had come off, the pulley was loose. So the belt was refitted and the pulley tightened. Ok £81 isn't a lot of money but i specifically bought an expensive machine so as to try an avoid these problems. And its money i shouldn't have to pay. I have emailed the CEO of bosch appliances and the reply is shown below. Can you just advise me wether you think i am being petty, or is this machine not fit for purpose? thanks (REPLY FROM BOSCH CEO) From: MKS-DirectorsOffice (GB/SM-CSL) <[email protected]> Sent: 06 March 2023 16:18 To: .com <.com> Subject: Bosch washer dryer matter ref: 55343442/4103348416 Dear Mr I write to you today in response to the difficulties you have experienced with your Bosch washer dryer. Please allow me to introduce myself. My name is Leah Morris and I am Executive Assistant to Brendan Bulfin, the Head of Customer Services for the UK and Ireland. Our CEO, Mr Gunjan Srivastava, has sent me a copy of your email dated 6th March and has asked me to contact you on his behalf. I was sorry to learn of the problems you have experienced and can understand your dissatisfaction. Please accept my apologies for any inconvenience or disappointment that has been caused so far. Having looked into your case, I see that you purchased your washer dryer in 2020; however, in March of last year (2022), you contacted us and reported the door on the appliance was not working as it should. An engineer attended the washer dryer and completed a repair on the door lock under the warranty that the machine held. Whilst I understand your feelings about not wanting to pay for an engineer's visit, once an appliance falls outside of the standard two-year repair warranty period, customers are aware that repair costs will not be covered by the manufacturer. However, to assist your situation and as a gesture of goodwill, I would like to offer to provide the parts needed to complete the repair free of charge to you, but the standard call-out fee of £106.00 will remain chargeable. If you would like an engineer to call on the basis outlined above, please let me know, and I will ask our Contact Centre to get in touch with you to arrange a mutually convenient appointment. Once again, I am sorry that this situation has arisen and for any disappointment you may feel. I look forward to hearing from you again in due course. Sincerely yours Leah Morris Customer Liaison Executive GB/SM-CSL BSH Home Appliances Limited, Grand Union House, Old Wolverton Road, Wolverton, Milton Keynes, MK12 5PT, England [www.bsh-group.com]www.bsh-group.com BSH Home Appliances Limited, Grand Union House, Old Wolverton Road, Wolverton, Milton Keynes, MK12 5PT; Registered Office: Milton Keynes; Registration Number: 01844007 (England and Wales); VAT Reg No GB108311845; WEEE-Reg.-No. CH0057TS This message is for the sole use of the intended recipient(s) and may contain trade secrets or other confidential and privileged information. Any unauthorized use, copy, disclosure or distribution is prohibited. If you are not the intended recipient, please inform us immediately by reply email and delete this message, including any attachment or copies thereof, from your system. (MESSAGES BETWEEN APPLIANCE WORLD AND ME) From: [email protected] <[email protected]> Sent: 06 March 2023 08:18 To: Subject: RE: ord428652 Morning sorry to hear the machine has another fault but there is nothing we can do you would need to speak to bosch unless you have taken bosch extended warranty then you are out of guarantee with them as you have ran out of guarantee again very sorry about this Kind regards Perry Stanley Sales Team | Appliance World T: 0161 710 2308 E: [email protected] 2 Station Road Urmston Manchester M41 9JN www.applianceworldonline.com Appliance World (North West) Limited Ground Floor, 4 Broadgate, Broadgate Business Park, Chadderton, Oldham. OL9 9XA Registered in England & Wales Company reg no. 4911776 VAT reg no. 148970331 From: Sent: Sunday, March 5, 2023 10:35 AM To: [email protected] Subject: Re: ord428652 Hello Perry With regard to this machine, it has packed up again. I have a family of 4 and a machine full of wet washing. The last time this happened i had to use the laundry for 2 weeks whilst awaiting the engineer visit. And now its happened again, its out of warranty, not only do I have to wait 2 weeks for the engineer, I will have to pay for the laundry and drive back and forth. I have paid you a lot of money for this machine and put trust in you and your company. I'm absolutely disappointed. Sent from Outlook for Android From: [email protected] <[email protected]> Sent: Friday, June 11, 2021 8:11:16 AM To: Morning m if you registered the machine when you bought it bosch give 2 years guarantee so you should be ok show the engineer your receipt when he calls out to you Kind regards Perry Stanley Sales Team | Appliance World T: 0161 710 2308 E: [email protected] 2 Station Road Urmston Manchester M41 9JN www.applianceworldonline.com Appliance World (North West) Limited Ground Floor, 4 Broadgate, Broadgate Business Park, Chadderton, Oldham. OL9 9XA Registered in England & Wales Company reg no. 4911776 VAT reg no. 148970331 From: Sent: 10 June 2021 09:36 To: [email protected] Subject: Re: ord428652 Perry I'm not very happy mate. The washing machine is playing up already and I have an engineer at my house fixing it now. Its over a year so I guess I will be paying for the repair. Its ridiculous. Please let me know how you can help. Thank you Get Outlook for Android Can you let me know how to proceed please? thanks

This is absolutely spiffing news old chap

Hello guys Regarding this 2nd hand van bought from snows Peugeot After describing the problems to the man I dealt with at Peugeot, I had to ring around and find a garage able to get rhe van on a ramp. Chelmsford (my nearest) couldn't do it, Braintree couldn't do it, so I've booked it with basildon. Twice through illness I missed my appointment (actual flu not man flu) and it was finally rebooked for Feb 27th. The garage have called me today to reschedule for April 3rd. This takes me over 6 months ownership of the van, No, will my rights still apply ? **just checked, no April 25th will be 6 months. Sorry guys

Many many thanks for this, again. I would be nowhere without this website. I will keep you updated .

Hi stu. Yes, I've done this: nothing. No mot history just the one most recently done. Also, service history, none. Just the first one in 2019/2020 and 09/22

If the amount you are owed is £600 or less, you cannot ask the Enforcement Officer to try and get back your money. But if the amount you are owed is between £600 and £5,000 (unless you are enforcing an agreement regulated by the Consumer Credit Act) you have the choice of issuing a warrant in the County Court or in the High Court. However, court staff cannot tell you which of the two options is more likely to get your money. You must make the decision. You may be able to get free advice from a law centre. this is gov.uk. my amount is £575

16th oct 2022: £99 deposit paid after seeing ad online 17th oct: pre- arranged finance notified of deposit paid 17th oct onwards: WhatsApp chat with Bradley Crawford of snows peugeot basingstoke regarding sale/PX and delivery of new van (full conversation available if necessary ) 21st oct: dealer asked if i had any questions, i said no i just hope the van will be ok. dealer says van is fine other than the previously mentioned light scratches which will be polished out. 25th Oct: van delivered whilst i was abroad, with hand sized dent and approx 4inch scratch through it. friend took it in and exchanged vans and documents. 31st Oct: Whatsapped bradley to express disappointment at the dent and scratch that was neither mentioned or displayed on initial ad. asked for repair. Bradleys reply was will have ask manager and by the way engine warning lights were never mention on my PX. I had previously stated on snows website that my PX van was in poor condition and no further details were asked for. 16th Nov: whatsapped bradley to ask what checks had been done prior to sale, as i have already had to visit a wheel alignment garage because the van is pulling to the left. Tracking has been checked and is spot on. Also headlights both went out on a motorway at 530am in complete darkness, had to follow behind HGV for light. Bradley says standard peugeot inspection carried out. suggested uk road camber as cause of pulling. Bought new bulbs and spent time installing. 17th Nov: return to tyresmart alignment centre to double check tracking/criss cross wheels to try to eliminate problem, was told by director the tracking couldn't be any better. and no point to criss cross wheel as is certainly going to be the steering adjustment sensor, and the hardware they have cannot access peugeot software. will need to go tot dealer. 17th Nov: called peugeot chelmsford nearest to me. cannot get Peugeot boxer up on their ramp. called Peugeot braintree, cannot get boxer up on their ramp. called Peugeot basildon, 2 appointments missed due to flu. new appointment booked for feb 27th. Jan 12th '23: headlights have gone out after finishing work in a dark countryside location, in the middle of the night. Jan 14th: temperature gauge has shot up to 'max' "radiator temperature fluid high" notification on dash, van jerked as if to cut out, engine made same sound as gears crunching. this has happened a number of times. Jan 20th: email to propel finance to make aware of van problems. reply from propel advising to discuss with garage to see what they can do, or replace, and come back to them after.

Oh that's good news, so I have plenty of time then. I have notified the finance company and they just said to talk to the dealer, and to let them know what they say Im sorry, do you mean full history as in date of first enquiry etc? Thank you

Thanks for reply DX. I believe 17th Oct was actual date of sale, just checking with finance company as I was away at the time. There is no in entry on date of sale/transfer on new keeper slip. Headlights failed once on major motorway, and have done so again recently whilst leaving a job in the middle of nowhere, mid morning in complete darkness.

Cant believe im back here again so soon!! but i am really worried and stressed about this new 2nd hand van i have bought. The last van i had for 5 years was an absolute nightmare, and spent 5 years crumbling away, before i finally gave in and spent £20,000 buying a new one - 2nd hand. I spent a lot of time researching and looking online for the one i wanted, and when i found it at a main peugeot dealer i was quite happy, because i thought they would be trustworthy, and i would be looked after. i part exchanged my old van, i told him it was in poor condition, and no more than that, and he never asked any more either. I didn't go to look at the new van what with it being so far away, and i am not any kind of mechanic anyway. i set up the finance, paid the deposit, and they delivered it to me whilst i was on holiday. They told me that the vehicle would be delivered in a showroom condition. As soon as i returned, i looked the van over and there was like a hand sized dent with a scratch through it that was not displayed on the advert, not ever mentioned. I sent the guy at peugeot a message straight away, saying that he had never mentioned that, to which he replied; "you never mentioned that you had warning lights on in your old van" To cut a long story short, there are a number of issues with the van, one of which is the temperature needle shooting up to max, and it did it today, whilst i was driving, and the van screamed at me and jerked like it was about to cut out. £20k is a lot of money, and considering the history i've had with my previous van, im in no mood to be in and out of garages constantly. I understand that the garage have one chance to repair and then i can reject it, is this right? the van is booked into a Peugeot garage near me in essex on feb 27th. Would you be able to advise me on the correct course of action to take please. thanks again

thanks for quick reply. i have been reading various sources and may have gotten mixed up. Have been working late and quite tired. ill check again in the morning, thanks again.

thank you. Ok so this is the regarding the case of the garage that incorrectly fitted a new turbo to my van, that i had repaired independently. After receiving advice here, i applied for the the cost of the installation of the turbo and also my court cost, as well as the repair. I missed one of the hearings due to covid (the garage was not present either) and the case was moved onto a dispute resolution hearing - that the garage did not attend again. so, i won by default and the garage was ordered to pay by dec 22nd. which of course they haven't, and it appears they've completely ignored the whole process and im feeling pretty helpless. After some reading, of what to do next, am i right in saying that there isn't a great deal i can do about it?? it appears i can only instruct bailiffs for sums of £600 or over. Any help would be much appreciated.

Im also a bit confused about the whole installation, cement boards are usually fitted first, UFH fitted to boards, and then covered with 2 coats of latex smoothing compound. Floor covering on top. I'll be honest I didn't read the entire post so maybe I missed something. To me, screed is sand and cement. Latex smoothing compound (often called self leveling) is often mistakenly called screed also. I'm just putting my 2 pence worth in