that's great Andy I'll give it a shot. thank you

hello Andy. yes, it was bought online. in March I think. thanks for replying

hello. first time posting so apologies if I do or say anything wrong. I bought a kettle from very, and the day it came the name brand badge fell off. and it was in my opinion very fragile and poor quality. i returned it, and was charged delivery and admin fees for them to refuse and return it to me as they said they cannot find anything wrong with it. I sent a message telling them the badge had fallen off and i wasnt happy paying £70 them something like that, and have they not noticed?? "should i glue it back on?" i asked during the return to me, they seemed to have chipped and cracked the plug. so I told them about this, and returned it again. the badge has fallen off, they have cracked and chipped the plug, but they are refusing to refund it as they say it is not eligible to refund!!! is there anything I can do? thanks for any replies gavin