A Shade Greener – ASG boilers – Everlasting Boilers

[poppyo72]

I unfortunately signed up with this company back in 2013.  

On signing up I felt that I was bull rushed into signing the paperwork and when asking questions the male who came out was really obtuse.    

 

At the time I had been made redundant and felt I had no choice.

No body explained to me about the charging order put on my property either.  

 

Last year I phoned and asked how much to settle the account as I am selling the property.  

The person on the phone laughed stating I had another four years.

 

I asked for a copy of the contract as I was not told it would be for ten years.

 However on reading the small print it is actually 14 years.

  
the company have been rude and unpleasant and not at all helpful.

 I had been struggling with debt and the sale of the property is part of my solution.  

 

however the company do not care and just want their money.  

I also discovered in the small print that there is a charging order on the property and they wouldn’t remove until I paid thousands. 

I spoke to ASG again and explained I didn’t have thousands but would in a position to then start paying if I could reduce my debt by selling the house but cannot because of the charging order. 

I was told to ask my solicitor by shade greener  regards to an undertaking in respect of my situation with a promise to pay and they would put a hold on my account whilst waiting for the solicitor to set this up.

 

However in the meantime they have now sent me court papers.  

I was given a settlement figure and I believed was negotiating payment.

 

They have also denied they said about an undertaking and want all the money.  

I’ve asked them why they sent me papers and they stated they had sent a default notice.

 

 However I had phoned them several times regarding this and they said they put a hold on my account.   

I have also asked for a breakdown of how they came to the figure as it changes all the time.  

 

Made a formal complaint by email weeks ago saying I had to phone them in the first instance.  

So did this to be told I have to put it in writing.  

I feel like I’m going in circles

 

im at a loss what to do.  

I’ve had to borrow £2400 to pay them and now have to pay the £150 on top which they won’t negotiate on.  
 

I feel they have done nothing to help me and not even willing to open into discussions.   I will continue down a formal complaint path so I can take this to the ombudsman.   The company miss sold to me and failed to be upfront with the details of the contract.   
 

[poppyo72]

I hope my above post is in the correct place ?

[AndyOrch]

I have created your own topic please continue to post here .

 

You state you have received court papers...do you mean a court claim ?

 

Andy

[dx100uk]

charging order put on the property when you took the loan out for a boiler?

doubt it, someone is lying to you ....?

 

if there  was a charging (secured  loan) order

they'd be no need for them get northant bulk court to issue you with a claimform...?

 

 

 

 

[AndyOrch]

Yes they can......Conditional Sale Agreement......its in their T&Cs....