HSBC Going to Court to obtain my data!??

[craigten]

I have finally submitted my claim to the FOS. I just need to send my CQ to HSBC now. Phew.

One issue though - even though I had scanned over 500 pages of my evidence, you are only allowed to upload a maximum of 50mb and / or 10 different files so I still need to send FOS a lot more evidence. Shall I contact them about this or wait for them to contact me about this complaint?

[dx100uk]

Again i refer you to page 108

[craigten]

I couldn't put it on a pen drive as I didn't have access to a scanner that will scan 500 pages until today, and then my wife had to do it. However, I will do so now, I just wanted to check that the FOS will accept this evidence being as it is after I have sent the CQ online to them.

[dx100uk]

evidence to follow as a note to them then...

 

or use pdfreducer in upload

[craigten]

Thank you!!!

[Nalon]

I’m having a lot of trouble with HSBC and am having a really hard time getting any answers, especially as I don’t currently reside in the U.K. so calling or going into a branch is not really an option.

i started communication with the customer care team but it’s taking a long time. 

Does anyone have a direct email for Nigel Cates? I think that might be the only way to stop being passed around so much.

Thank you in advance 

Neta Alon-Bruce

[craigten]

Hi there,

always ken to help, here you go:  [email protected]

 

I think they keep communication difficult deliberately to put people off continuing.

[Nalon]

Thank you so much 

[AndyOrch]

Thread moved to  Data Protection and Default Issues Forum...please continue to post here to your thread.

 

Andy

[craigten]

Hi all.

update; last week I received a letter from HSBC stating that even though it’s been over 8 weeks since I made my PPI complaint to them (and at the same time I submitted it to the FOS), they haven’t been able to give me an answer so I can take it to the FOS (seemed like a generic letter) or I can give it more time.

 

Is this advantageous at all, please?

[dx100uk]

unknown but if you wish there is no harm is letting the fos know.

 

I know HSBC are reviewing 10'000's of historic claims that were made directly to HFC in the last +10yrs that were then refused, and reversing many decisions and now coughing up.

 

my neighbour has had over £7k out of them in recent weeks in relation to 2 claims that were refused and sent to the FOS and still refused at the time due to lack of data. they are investigating a third one as we speak. looking good. 

[craigten]

Wow. This is a shock and very un-HSBC like?

 

Just re-read this - wow!

 

What has shocked me here is that, I think you’re saying, HSBC really didn’t have the data?

[dx100uk]

hfc originally refused his 3 claims in the early 2000's quoting a lack of evidence as they all related to early 1990's products and they no longer had any data.

 

which is quite true as they employed fleets of shredder wagons across the country to visit branches and destroy all records as the PPI debacle broke within the industry years before it became a public crusade.

 

even those that held agreements and the statements themselves were refused refunds pulling the 6yrs data destruction dodge.

 

as for if they have now found HFC data all these years later, it appears to me they must have as the refunds don't appear to be a generic avg say like what Lloyds use, of £1200 for this card in this year as an avg of what we've paid out to those we did have data on as a bench mark etc refund.

 

there are specific details of ppi paid on each loans' breakdown which can only have come from the org agreement, the only carveout they mention in one is they had no proof the loan was fully paid nor ran its full course so cut interest at their last known date of contact.