Thank you so much

I’m having a lot of trouble with HSBC and am having a really hard time getting any answers, especially as I don’t currently reside in the U.K. so calling or going into a branch is not really an option. i started communication with the customer care team but it’s taking a long time. Does anyone have a direct email for Nigel Cates? I think that might be the only way to stop being passed around so much. Thank you in advance Neta Alon-Bruce