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    • Please can you avoid posting solid blocks of text. It is difficult for people to read especially when they are using a small screen such as a telephone. Well spaced and punctuated please. I hear what you say about the evidence – but do you have copies of it? And if so can we see it please. That's the point. We want to know what you have. As long as you have the evidence in your possession then you have some kind of control
    • Hi, the vehicle went to Audi Chingford on Thursday 13th May. I did state beforehand that I only wanted a diagnostic. The technician out of courtesy opened the drain letting huge deposits of water escape the seals. Video evidence was provided via AUDI cam. The link for the audi cam has been forwarded to BMW and Motonovo. I spoke to branch manager explained the situation and he stated he would sent me an email outlining the issue. Audi state this is not really an issue and more of a design flaw. However, the seals still have water ingress. I purchased the vehicle with £0 deposit on a 60 months HP plan for £520.00. The vehicle total was £21000. I did not go for any extended warranty. I live almost 70 miles away from the aftersales centre in Peterborough. I have previously uploaded the document I forwarded to BMW however it was in word format. I have had to buy a new tyre almost three days after purchasing vehicle. BMW still have not compensated me for the v62 cost as they said they would. 
    • I would suggest that you stop trying to rely on legal theory – as you understand it. Firstly, because we are dealing with practical/pragmatic situations and at a low value level where these arguments tend not to work. Secondly, because you clearly have misunderstood the assessment of quantum where there are breaches of obligations. The formula that you have cited above is the method of loss calculation in torts. In contract it is entirely different. The law of obligations generally attempts to remedy the breach. This means that in tort, damages seek to put you into the position you would have been in had the breach not occurred. In other words it returns you to your starting position – point zero. Contract damages attend put you into the position that you would have been had the breach not occurred but this is not your starting position, contract damages assume that the agreement in dispute had actually been carried out. This puts you into your final position. You sold an item for £XXX. Your expectation was that you your item would be correctly delivered and that you would be the beneficiary of £XXX. Your expectation loss is the amount that you sold the item for and that is all you are entitled to recover. If you want, you can try to sue for the larger sum – and we will help you. But if they ask for evidence of the value of the item as it was sold then I can almost guarantee that either you will be obliged to settle for the lesser sum – or else a judge will give you judgement but for the lesser sum. This will put you to the position that you would have been had there been no breach of contract. I understand from you now that when you dispatch the item you declared the retail cost to you and not your expected benefit of £XXX. To claim for the retail value in the circumstances would offend the rules relating to betterment. If you want to do it then we will help you – but don't be surprised if you take a tumble.  
    • I was caught speeding 3 times in the same week, on the same road. All times were 8-12mph higher than the limit. I was offered the course for the first offense and I now need to accept the other 2 offenses. I just want to be ready for what might come. Will I get the £100 fine and 3 points for each of them or do I face something more severe?  These are my only offenses in 8 years of driving.
    • I'll get my letter drafted this evening. Its an item I sold, which I'm also concerned about, as whilst I don't have my original purchase receipt (the best I have is my credit card statement showing a purchase from Car Audio Centre), I do unfortunately have the eBay listing where I sold it for much less. But as I said before this is now a question of compensation: true compensation would seek to put me back into the position I was in before the loss ie: that title would remain with me until my buyer has accepted this, and so compensation should be that which would be needed to replace the lost item. But in the world of instant electronic payment, it could be argued that as I had already been paid, the title to the goods had already transferred, and I was required to refund the buyer after the loss. And so, despite my declared value being the retail price - that which is needed to return me to my pre-sales position, the compensatory value should be the value I sold it for, which being a second-hand item from a private seller is lower. I still believe that I should be claiming for the item's full value, rather than how much I sold it for, as this is the same for insurance: we don't insure the value we paid, but rather the value of the item to put us back into the position we would be in if we ever needed to claim. Its for the loss adjuster to argue the toss
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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NCP ANPR PCN - Crawley Kingsgate - paid but ticket thrown - NTK out of time away since


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Surely both can be done?

 

Send them the insulting letter which also takes the wee wee out of them about the £60 charge? 😀 

We could do with some help from you.

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that part is for NCP, not their dogs, NCP added it not their minions..?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Do you have a link to this 'insulting' letter from EB (who is EB? Ericsbrother?). I've tried to search on this forum but haven't found any 'insulting' letter yet.

 

 

Edited by Summersea
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Something like this, but doubtless ericsbrother will look in and indicate something better:

 

Dear BWL  NCP, As you are speculating chancers, and know as I know there is no Keeper  liability in this matter as your Notice To Keeper is out of time, so is not POFA Compliant therefore not actionable, you have also added a £60 Unicorn Food tax which is not applicable mthe Keeper cannot be made responsible for this spurious unlawful charge. .  As there is no cause for action I will be contacting the ICO  for breach of GDPR for your unlawful processing of my data.

 

You get the idea? let them know that you know they have no cause of action and their Roboclaim POC will be robustly challenged.

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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I would be happy to send that, you could also let them know that it is a 2 way street:

 

Dear BWL,

as you are the private parking world's second best solicitors you will know all about keeper liability because you have been copying Will and John's homework and thus know that none exists in this case and they have no cause for action.

 

You will therefore also know that your client has unlawfully processed my data and that you are obliged to dob them in to the ICO for the same.

 

If you do manage to persuade your client to waste money on a spurious claim that is doomed to fail I will be minded to take civil action against them and seek damages as per VCS v Phillip (Liverpool CC dec 2016).

 

If you want to save them some money and act in their best interests just send me a cheque for £250 now and I will call it quits.

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What about this addition:

 

NCP and BW Legal should know the Protection of Freedoms act 2012 and they should have known that there is no Keepers Liability in this case, that the Parking Charge Notice to Keeper was not in accordance with the POFA and hence that there is no cause for action. Given this your client had no rights to process my data (see GDPR Art 6 Lawfulness of processing) and you should have reported this breach to the ICO.

 

BW Legal has been in breach of this before, see VCS v Phillip, Claim number C9DP2D6C Liverpool 07/12/2016

 

I demand, in accordance with the GDPR, that all data relating to myself (the data subject) held by your client and BW Legal be provided to me (Art 14) and that such data is to be erased (Art. 17 1 (d)).

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 factual but too polite.

Dont forget, they are lawyers and know what they are doing even if they look incompetent.

Dont show them all your cards at this time, if they do sue you it will be a certainly that their story will have changed to fit in with the new situation so for the moment stick with the insult rather than detail.

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Are you referring to the addition or the complete text?

 

I am not interested in fighting a holy war with them here.

 

The information provided (e.g. about the dates) will not change.

 

I think if I just send an insulting letter it is more likely to go to court. 

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I was referring to the addition.

 

 you do what you think best for you but experience shows that being right is less likely to stop them in their tracks than being right and insulting them.

 

reason is if they go to court you can use your letter as evidence that you did correspond to try and avoid a civil suit but they are clearly unreasonable because you have made it clear they have no cause for action and the judges will be well aware of the reputation of the solicitors sent boils down to whether the client wants to look like they have employed idiots to prosecute their case.

 

. It is their client who pays so a short rebuff copied to the client will have more of an effect than a treatise on say planning law or the GDPR because we they think that they can bluff their way through court and will persuade the client to try their luck as they know what you have got to say or that you aren't serious about a counterclaim because it is clear you are a decent person etc.

 

Sometimes being irrational and unreasonable ( careful how though) gets you results beyond what being measured will ever do.

 

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Ericsbrother's method is better in this type of situation, short insulting dismissal of their claim; less is more here.

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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How about this:

 

NCP and BW Legal should know the Protection of Freedoms act 2012 and they should have known that there is no Keepers Liability in this case, that the Parking Charge Notice to Keeper was not in accordance with the POFA and hence that there is no cause for action. Given this, your client had no rights to process my data and you should have reported this breach to the ICO.

 

Has anyone from NCP or BW Legal actually checked this case yet or is this still an autogenerated ‘threatogram’? 

 

Should you managed to convince your client to waste their money on a spurious claim that is doomed to fail - then please go ahead. It wouldn’t be the first time BW Legal ends up on the losing side (you might want to check VCS v Phillip, Claim number C9DP2D6C Liverpool 07/12/2016 - interesting reading).

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11 hours ago, Summersea said:

I think if I just send an insulting letter it is more likely to go to court. 

 

But why do you think that?

 

By insulting them you are showing that you know their "case" is complete pants, that they'd lose in court, that you're not scared of them, that you hold them in contempt and that you'd have no problem doing court.  

 

It's people who treat them with respect who they think are the mugs and they're more likely to take to court, hoping the person will be scared of court or think their carp case actually holds water.

 

No guarantees of course, but EB's classics have shut these fleecers up many a time.

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We could do with some help from you.

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18 hours ago, Summersea said:

How about this:

 

NCP and BW Legal should know the Protection of Freedoms act 2012 and they should have known that there is no Keepers Liability in this case, that the Parking Charge Notice to Keeper was not in accordance with the POFA and hence that there is no cause for action. Given this, your client had no rights to process my data and you should have reported this breach to the ICO.

 

Has anyone from NCP or BW Legal actually checked this case yet or is this still an autogenerated ‘threatogram’? 

 

Should you managed to convince your client to waste their money on a spurious claim that is doomed to fail - then please go ahead. It wouldn’t be the first time BW Legal ends up on the losing side (you might want to check VCS v Phillip, Claim number C9DP2D6C Liverpool 07/12/2016 - interesting reading).

So is this insulting enough?

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you send what you are comfortable with but bear in mind they already know what you are telling them, they are hoping that you dont.

My view is they dont deserve any respect because they are not honest brokers and if the MoJ had any gumption there would be more solicitors in jail.

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  • 1 month later...

I would like to thank everyone for the advice given. About 1 or 2 weeks after I have sent my letter I got a letter from BW Legal saying that the issue is on hold while they get further instructions from their client and that they would reply as soon as they know more. This was now over a month ago and I haven't heard anything from them since. I guess any reply from them would be an acknowledgement that they were wrong and had no right to process my data. 

 

Should I send them a nice letter now requesting that they send me all the data they hold on me and request them to delete the data? Or should they be reported to the ICO for unlawful processing of my data?

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

you NEVER sned them a nice letter and you dont  do anything that isnt a response to somwething they have done.

They will either drop this or sue you and writing nice letters make the latter more likely because they will see that you wnat to respove this quickly and the only way they want to end the mater is with money in their pocket.

What they will never do is write to you and say they and their client are wrong and to think they might do so is going off into the world of fantasy.

I suggest that you keep all of your paperwork safe and stop thinking you need to dance to their tune. If yu want to sue them for breach of the GDPR then  do so but do that as a separate action

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