Help please Direct bikes retail ltd

[AndyOrch]

As above then:wink:

[sprungspringer]

thank you

[silverfox1961]

The thing is with Direct Bikes is that the majority of their stock is directly delivered from India where they are made so I assume they don't have much stockwise.

 

 

Direct Bikes CANNOT refuse your statutory rights to cancel, especially where there is damage. They will continue to spout that you have no rights as you didn't examine the bike on delivery. THEY ARE WRONG! Pure and simple.

 

 

The address on their website is probably a virtual office ( a desk in an office managed by another company) I see that there is no showroom to visit which makes things awkward. Rather than send it to their London address, I would send it to the registered address listed with Companies House.

 

 

I do see some problems. I would expect them to refuse delivery which then puts you back at square one. If you did send it back at your cost, you wouldn't be able to do a chargeback for the cost of arranging delivery as any contract would be with the courier company and not Direct Bikes. Yes you can do the chargeback for the bike once it has been picked up although I expect that visa won't be that quick in refunding you but you would still have to sue Direct Bikes for the cost of returning it.

 

 

I wonder if WatchDog would be interested in them? If I remember rightly, they did a piece on a previous entity.

 

 

Anyway, that was my thoughts when I woke up this morning (I know-sad b*****d)

[silverfox1961]

Bu**er!

 

 

A bit more research shows that Direct Bikes are using an accountants office as their registered address so for now, we have no real address to send the bike to. More reading needed

[AndyOrch]

Might be worth speaking to the courier where this was collected from ?

 

Becoming evident now why they wont entertain returns or adhere to UK Legislation and Consumer Statuary Rights.

[silverfox1961]

On the other thread I assisted with, waterlicked had to issue court papers to Direct Bikes in order for them to sit up and take notice. They collected the bike and gave a full refund plus costs. What I cannot say is whether there was any confidentiality agreement.

 

 

Based on that and my checks, if you cannot do a chargeback then the only other option is to sue. They will then know you are serious and the ball will start rolling. While we on CAG do not like confidentiality agreements and will encourage you not to enter into one, sometimes it is worth it for you as it may get the issue sorted faster. Your choice of course.

 

 

Reading the reviews on TrustPilot, it seems that Direct Bikes monitor it a lot and have challenged entries on there which has led to some being removed however there are still loads there which tells the truth about them. Shady is the best word I could use for them

[sprungspringer]

Thank you for your reply sorry for not coming back sooner i have been sorting out my evidence to proceed with things,

 

that is so helpful of you silver fox thank you for taking so much time to check through things for me the more evidence the better.

 

I wake up and go to bed thinking of it at the moment I am just so angry at myself for not checking them out first which i normally do.

At least we have evidence that this has happened before,

 

Visa have advised me to send in all evidence and i have proof they are refusing to accept it back now too so it all helps.

 

Court will be my route next if no joy with visa I am not prepared to let my son down again bless him he is so upset by it all.

He now has no mode of transport to get to his apprenticeship.

 

Ooh forgot to say i have written to watchdog fingers crossed for reply.

Edited August 16, 2018 by dx100uk
spacing

[AndyOrch]

" Court will be my route "

 

Possibly your only option...unless Visa act accordingly.

[sprungspringer]

thank you andyorch i am thinking that way too now.

[silverfox1961]

One of our team (Honeybee) must have spent hours checking out this company and other companies registered to the same owner.

 

Perhaps Andyorch can answer this one. As he has two active companies using almost the same name. On court papers would it be permissible to name both entities rather than one or the other?

Officially, you bought the bike from Direct Bikes Retail Limited as this was after the new entity came into being however the paperwork from them was in the other name Direct Bikes Limited so that causes confusion right away.

 

 

I would imagine that if the court papers hit the owner'ss mat (or his accountants) he would challenge that the entity claimed against is the wrong one. Not a serious issue but stalling all the same. I'm not saying he will do this but forearmed etc.

 

 

It is also worth reporting him to Trading Standards via the Citizens Advice Bureau

 

 

 

http://tinyurl.com/jqmtndy

 

They may be already aware of Direct Bikes.

Edited August 16, 2018 by honeybee13
Owner name removed

[ericsbrother]

now the invoice/receipt wil have the correct entity but you could put ******* trading as and then name both companies if the invoice source is a bit foggy

there are 2 ******* in the UK, the most likey one has several recent addresses and is listed as a company director so you might end up paying a premium directory service to find out more

Edited August 16, 2018 by Andyorch
name removed

[AndyOrch]

You can name 2 companies on a claim through MCOL..by clicking the add 2nd Defendant (Company) button...but best to get the correct information in the first instance.

 

If this proves problematic and only one named is entered you can always change it using CPR 19.5 "Special provisions about adding or substituting parties after the end of a relevant limitation period "

 

https://www.justice.gov.uk/courts/procedure-rules/civil/rules/part19#19.5

[silverfox1961]

I knew you had the answer. Cheers

[sprungspringer]

Hi wow you are all so helpful, and i cannot thank you all enough,

 

i shall speak to courier and see if i can get an address,

i come unstuck wit the invoice they emailed

i cannot open the pdf for some reason

 

i have the email which says pretty much what i ordered and how much

however it does say 3 different names in reference to the order aghh.

Edited August 16, 2018 by dx100uk
spacing

[sprungspringer]

I have reported him to trading standards when i dealt with citizens advice.

[AndyOrch]

Thread moved to On line Stores Forum.....please continue to post here to your thread.

 

Andy

[sprungspringer]

thank you will do

[dx100uk]

do you want to send a copy of this email with the PDF to a secure email address

see if we can open it?

[sprungspringer]

Oh yes please i have tried several different ways but to no avail, it maybe me though

[dx100uk]

PM sent

[honeybee13]

How are you getting on, SS?

 

 

HB

[sprungspringer]

Hi Honeybee, currently awaiting refund via visa cashback, 30 days to wait for reply aghh. thank you for asking.

[honeybee13]

Did you manage to return the bike?

 

 

HB

[sprungspringer]

no as they have refused to accept the bike back so i am at a loss at the moment waiting to hear news from visa, they were ok to proceed using all of my info i gave them so fingers crossed.

[honeybee13]

Thank you for the replies. Can you tell us more about DB refusing to take the bike back please?

 

 

HB