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    • Yes. I'd be very interested to know how the defendant fared in putting forward the defence that the calaimant had been contributorily negligent by not keeping their cat under control. I'm aware that some people might find that fatuous, distracting or confusing, but the reality is that I'm not aware of any law that imposes a duty upon cat owners to keep their pets under control.  Whereas I believe the law does hold dog owners responsible for their dogs in public places. I'm not certain it was at all beneficial to the OP to suggest that blaming the claimant was a credible defence...
    • Okay, perfect. they did say BS is invoked as soon as i fill in their application form, ill get a pin. i had to press them more on this as they didnt want to discuss BS much. so i should fill in the form and get the pin, then i can initiate BS. What will follow and what should i do after? Thanks again for all the help and patience.
    • Good evening, so not a good weekend reviewing paperwork -- I have lost some proofs of postage.. also, although not provided at CCA, they have now supplied a DN in their WS, please see scan of claimants WS (without statements) Document with tick boxes as signatures doesn't look like an agreement and is split across pages. Documents have been stapled and copied multiple times looking at the top left of them. Aside from that, having read other threads, I suspect they have everything? appreciate your input please Sorry for heavy redactions, I noticed the paperwork was see-through LinkHalifaxCC1.compressed.pdf
    • Received a final demand today Final demand.pdf
    • Here is my final draft: I, XXXXXX, being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in the claim and further to my set aside application dated 1 November 2022. The claimants witness statement confirms that it mostly relies on hearsay evidence as confirmed by the drafts in person in the opening paragraph. It is my understanding they must serve notice to any hearsay evidence pursuant to CPR 33.2(1)(B) (notice of intention to rely on hearsay evidence) and Section 2 (1) (A) of the Civil Evidence Act.   1.        The claimant failed to comply with the additional directions ordered by District Judge Davis on the 2 February 2024 'The Claim shall be automatically struck out at 4pm on 3 April 2024 unless the Claimant delivers to the Court and to the Defendant the following documents.' None of these documents were received by the court nor the defendant by that date.   2.        I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much reduced cost to the amount claimed and which the original creditors have already wrote off as a capital loss and claimed against taxable income as confirmed in the claimants witness statement exhibit by way of the Deed of Assignment.   As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights.  This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information).  The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party.   3.        The alleged letter of claim dated 7 January 2020 was served to a previous address which I moved out of in 2018, no effort was made to ascertain my correct address.  I have attached a copy of my tenancy agreement which is marked ‘Appendix 1’ and shows I was residing at a difference address as of 11 December 2018 and was therefore not at the service address at the time the proceedings were served.  I have also attached an email from my solicitors to the Claimants solicitors dated 14 July 2022 which was sent to them requesting that they disclose the trace of evidence they utilised prior to issuing the proceedings against me.  This is marked ‘Appendix 2’.  The claimants solicitors did not provide me with these documents.   4.        Under The Pre-Action Protocol for Debt Claims 2017 a Debt Buyer must undertake all reasonable enquiries to ensure the correct address of a debtor, this can be as simple as a credit file search. The Claimant failed to carry out such basic checks. Subsequently all letters prior to and including ,The Pre action Protocol letter of claim dated 7 January 2020 and the claim form dated 14th February 2020 were all served to a previous address which I moved out of in 2018.   5.        I became aware of original Judgement following a routine credit check on or around 14th September 2020.   6.        Upon the discovery of the Judgement debt, I made immediate contact with the Court and the Claimant Solicitors, putting them on notice that I was making investigations in relation to the Judgement debt as it was not familiar to me.  I asked them to provide me with a copy of the original loan agreement but this was not provided to me.   The correspondence to the Claimant Solicotors is attached and marked ‘Appendix 3’   7.        I then sent a Data Subject Access Request to Barclays but no agreement was provided. Details the timeline of communication between myself and Barclays are attached and marked ‘Appendix 4’and the copies of correspondence between myself and Barclays are attached and marked ‘Appendix 5’.   8.        The claimant relies upon and exhibits a reconstituted version of the alleged agreement.   It is again denied that I have ever entered into an agreement with Barclaycard on or around 2000.  It is admitted that I did hold other credit agreements with other creditors and as such should this be a debt that was assigned to Barclaycard from another brand therefore the reconstituted agreement disclosed is invalid being pre April 2007 and not legally enforceable pursuant to HH Judge Waksman in Carey v HSBC 2009 EWHC3417.  Details of this are attached and marked ‘Appendix 6’.   The original credit agreement must be provided along with any reconstituted version on a modified credit agreement and must contain the names and address of debtor and creditor, agreement number and cancelation clause.   9.        Therefore the claimant is put to strict proof to disclose a true executed legible agreement on which its claim relies upon and not try to mislead the court.   10.   As per CPR 1.4(2)(a) the court encourages parties to cooperate with each other in the conduct of proceedings in order to try and save time and costs for the parties and to also save the time and resources of the court however, despite vast attempts at mediation the claimants have been most unreasonable and have remained unwilling to mediate. Until such time the claimant can comply and disclose a true executed copy of the original assigned agreement they refer to within the particulars of this claim they are not entitled while the default continues, to enforce the agreement pursuant to section 78.6 (a) of the Credit Consumer Act 1974. I believe that the facts stated in this Witness Statement are true.  I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth. Signed                 ………………………………………………….. Name                  XXXX Date                     30 April 2024
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using HCEO's to enforce judgement CCJ's


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Hi Guys

Hoping someone can help as I am at my wits end here.

 

I managed to get a ccj each against 2 defendants in a joint claim.

I appointed an hceo to help enforce the debt in mid-February.

 

I gave the hceo an address for either defendant, links to all their social media accounts, photos of several vehicles, a car registration number for one of the cars, photos of one of their homes and limited company details (one is self-employed).

 

From February up until now, I have had to chase the hceo every time for updates; they never once have gotten in touch with me.

 

At the beginning of April, I asked for an update.

The hceo informed me one of the defendants telephoned them to say he had not resided at the address for 2 years

(I know this to be false, as his neighbour said he had left 1 year ago, and he was on the electoral register in June 2017).

Also how would he known to telephone the hceo – he must have received his notice of enforcement?

 

However, I found a further potential address for this defendant and detailed and lengthy proof of why I thought this could be an additional address for this defendant and gave this to the hceo on the same day.

 

Every time I asked for an update I got the same short, vague answer - we have attended but no one is answering.

 

Mid May, I asked about attendance at the additional address I had emailed them about in April, had this been attended, and was told yes.

 

Early June I asked for a further update, but was told to seek other means of recovering my money, that enforcement was unlikely to achieve a successful outcome. I was astounded. They had given up so easily. I asked them for a breakdown of attendances.

 

All they have done in these 4 months is send a notice of enforcement to one of the defendant’s, attend this same defendants addresses 4 times.

2 of the attendances were what they refer to as out of hours calls, but these were at 8.30am – haven’t most people left for work by then?

They have not bothered with the other defendant at all.

They did not even send a notice of enforcement to this defendant.

They have also not been truthful

– they did not go to the second address I had for one of the defendants as they said they did in May

 

I have asked them why they did not bother with one of the defendants whatsoever and they have apologized and said it was an error.

I have asked why they lied about going to both addresses for the other defendant they said this was a confusion.

They asked me for details of the second address.

 

I have told them to refer to the lengthy email I sent them back in April.

Again I am astonished as they have never bothered to read this email.

I have also just given them another business address for one of the defendants.

They come back with we can’t seize assets from his business.

I know this but can they not at least talk to him there.

 

I have found a review online about this hceo.

The reviewer states that the hceo wasted time, were not communicative (exactly how I feel) and refunded the reviewer’s money.

 

I have asked to be refunded but they refuse.

The say they are now going to try and remedy the situation by attending those addresses they have failed to do so, and that I am lucky as most hceos only make 3 attendances on any address.

Obviously I have little faith in them.

 

Sorry for the lengthy post, and I hope I have been clear in my explanation, apologies if not,

 

but my question am I legally obliged to I allow them to carry on, or can I demand my money back.

 

What are my rights?

Edited by dx100uk
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Thank you sgtbush!

 

 

Do you think I can get my money back given their poor performance? I think it is breach of the consumer rights act but they are saying they are going to try and remedy the situation.

 

 

I know they do refund as I mentioned in my original post. But they are quite adamant they wont in this instance. Just wondered if anyone had been through the same and had any ideas on how to change their minds?

 

 

Also any suggestions of where to go next?

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It is going to be awkward trying to get anything back but nothing ventured nothing gained. The trouble of course is what would you do next?

 

 

Just because yo tu have a Judgment against someone is no guarantee you will ever get paid what is due to you. Enforcement is supposed to help you but before taking this step you need to do a bit of homework first - after all if the Debtor appears to have nothing then there is little point of continuing as all you are doing is paying out and getting nothing back. Did the HCEO ask you a raft of questions about your Debtors or were they just wanting to take your instructions?

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Sounds familiar - have a flash website to convince people to join up but offer no or very little advice. Did they inform you of their T&C?

 

Burlington Group have 2 Authorised HCEOs and they are responsible for all the actions their Enforcement Agents do, you can direct any complaints to them direct.

Nicholas Davy Todd - [email protected]

Christopher Badger - [email protected]

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Thread moved to the appropriate forum...please continue to post here to your thread.

 

Re titled and thread tidied.

 

Regards

 

Andy

We could do with some help from you.

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Sounds familiar - have a flash website to convince people to join up but offer no or very little advice. Did they inform you of their T&C?

 

Burlington Group have 2 Authorised HCEOs and they are responsible for all the actions their Enforcement Agents do, you can direct any complaints to them direct.

Nicholas Davy Todd - [email protected]

Christopher Badger - [email protected]

 

 

Should mention you will need to take any spaces out of the email address that CAG site software puts in.

Please consider making a small donation to help keep this site running

 

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Apologies Andy, thank you for moving!

 

 

ploddertom - cant thank you enough for your time and effort. Yes it was one of those named above I am dealing with, and who I have the complaint with.

 

 

The online sign up makes you sign that you have read the t&c's.

 

 

However looking at the t&c's now the a few things crop up....extracts from t&c's and my comments in bold

 

1)Burlington Credit Limited will regularly review all matters in which they are instructed. Burlington Credit Limited will take the necessary steps to progress the matter they are instructed to act in. If upon reviewing a matter, it is felt that further instructions are needed from the Instructing Client these will be sought.Unless I approached them I never heard from them.

 

2)Burlington Credit Limited will from time-to-time make recommendations to the Instructing Client about future actions which the Instructing Client may wish to consider and which may be helpful to the Instructing Client considering the available options. However these recommendations do not constitute legal advice and any reliance upon such recommendations are entirely at the Instructing Clients own risk.Unless I approached them I never heard from them.

 

3)Burlington Credit Limited will provide the Instructing Client with reports from time-to-time during the life of the Instructing Clients instructions. The purpose of these reports is to keep the Instructing Client updated and so that any issues can be resolved quickly. The Instructing Client will need to actively participate in this process when needed to respond from time-to-time.I have never had any report.

 

4)All Debtor(s) will be sent an initial letter (known as a Notice of Enforcement) to the Enforcement Address advising them of the statutory period and pending execution before any attendance is made by the HCEO or an Enforcement Agent. Notice of Enforcement sent to 1 debtor only, according to Burlington.

 

5)The Enforcement Address or any alternative address provided will be scheduled for a maximum of 3 attendances, unless otherwise agreed by Burlington Credit Limited.Only 1 address has been attended out of the 3 given, even though attendance to this address has been 4 times.

 

6)If upon attendance at the Enforcement Address the HCEO or Enforcement Agent is unable to secure payment of the Debt, even in part, and there is no payment forthcoming and there is no offer to make payment, Burlington Credit Limited will advise the Instructing Client and seek further instructions.I was told 'enforcement is unlikely to achieve a successful outcome and in view of this you may wish to consider alternative form of enforcement'. Basically go away!

 

7)Generally, Burlington Credit Limited will make attempts to collect information from the Instructing Client and from public databases to establish the Debtor’s current telephone number(s). Information gained from the HCEO or Enforcement Agent’s visits will also be used to assist in the execution. Never been advised if any telephone number has been established.Most of the information I have given them has been ignored.

 

8)If it becomes apparent during the course of execution that execution is likely to fail for any reason Burlington Credit Limited will report to the Instructing Client explaining the position. I had to ask what was going on, I was never reported to.

 

9)If, after all of Burlington Credit Limiteds best endeavours, it is not possible to either seize goods or assets and no payment could be obtained Burlington Credit Limited will withdraw in the matter and return the instructions. In these circumstances the Instructing Client would not be liable for any further fees, costs or expenses in-relation to the execution. This will be done in the form of a report and if the Instructing Client want to discuss other enforcement options then the Instructing Client should contact Burlington Credit Limited at the earliest opportunity. No report. Told me 'enforcement is unlikely to achieve a successful outcome and in view of this you may wish to consider alternative form of enforcement But only again because I asked for an update.

Edited by DragonFly1967
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Thank you sgtbush!

 

 

Do you think I can get my money back given their poor performance? I think it is breach of the consumer rights act but they are saying they are going to try and remedy the situation.

 

 

I know they do refund as I mentioned in my original post. But they are quite adamant they wont in this instance. Just wondered if anyone had been through the same and had any ideas on how to change their minds?

 

 

Also any suggestions of where to go next?

 

 

Under the Consumer Credit Act, they have right to try to remedy a complaint by "repeat performance" (55(1)). Even if you made a claim against them, it is unlikely that you would receive a full refund as they have completed part of the contract, you would likely receive a partial refund if anything.

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Legally under HCEO rules they are entitled to the compliance fee from you on failed enforcement £75 per action.

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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  • 11 months later...

Hi

 

Just hoping for some help with a hceo issue.

 

I instructed the hceo against joint defendants who reside at different addresses.

 

One (debtor A)I did a address search on, the other (debtor B)I know his address from companies house filing (I have correspondence from companies house to the debtor at that address dated March, 2019) and from photos that correlate on Facebook.

 

Debtor A

The hceo managed to get into the home of debtor A, via his girlfriend letting them in. The debtor himself  was currently out. 10 minutes later the hceo spoke to the debtor and requested payment to avoid removal of goods. The debtor refused to pay so the hceo searched for and listed assets - I think to make controlled goods agreement (?) although they concluded not enough assets there to adequately to pay the debt. Debtor A then turned up pretty quickly after and was still refusing to pay, however he offered to pay on a payment plan but this was refused by the hceo as being too low, and they gave him 24 hours to raise funds and pay before removal of the assets.

 

The hceo went back 2 weeks later(!), and then a few days after that. There was no response to the hceo attendance. They now tell me the assets listed would not cover the cost of removal. I asked them about the offer of payment (I take it from what I have read this would also be listed on the controlled goods agreement), but the hceo never responded to this.

 

Debtor B

The hceo are telling me they cannot find the address for Debtor B, and that they are being told the house has been demolished, yet I have photos of the defendant outside this address. This property has been in the local newspaper, as the owner (not debtor B, as he rents this property) was letting it deteriorate and not paying council tax and was given an ultimatum to pay, and renovate the property or the council would sell it. I have given the hceo all of this information with links to face book and to the newspaper. However I will do a formal address search if necessary.

 

I have given them car registration numbers (both have motorbikes and cars) but they tell me they cannot do anything unless they sight the cars themselves. So I asked by what means of transport did debtor A arrive so quickly and they tell me they never noticed.

 

They now want their abortive fee, but I don’t feel they have even tried yet.

 

As regards debtor A is there any come back with his offer for a payment plan. Something is better than nothing!

As regards debtor B, I feel it is ludicrous that despite all my information, they have relied on someone they chatted to in the road. I will go back with the companies house letter, the newspaper article and maybe suggest I do a tenant find. 

 

Can anyone advise what my next step should be?

 

Many thanks for any help, I am tearing my hair out.

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Thread moved to the appropriate forum...please continue to post here to your thread.

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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