Jump to content


  • Tweets

  • Posts

    • Yup, for goodness sake she needs to stop paying right now, DCA's are powerless, as .  Is it showing on their credit file? Best to use Check my file. All of the above advice is excellent, definitely SAR the loan company as soon as possible.
    • Hi all, I am wandering if this is appealable. It has already been through a challenge on the Islington website and the it was rejected. Basically there was a suspended bay sign on a post on Gee st which was obscured by a Pizza van. The suspension was for 3 bays outside 47 Gee st. I parked outside/between 47 & 55 Gee st. I paid via the phone system using a sign a few meters away from my car. When I got back to the car there was a PCN stuck to the windscreen which I had to dry out before I could read it due to rain getting into the plastic sticky holder.  I then appealed using the Islington website which was then rejected the next day. I have attached a pdf of images that I took and also which the parking officer took. There are two spaces in front of the van, one of which had a generator on it the other was a disabled space. I would count those as 3 bays? In the first image circled in red is the parking sign I read. In the 2nd image is the suspension notice obscured by the van. I would have had to stand in the middle of the road to read this, in fact that's where I was standing when I took the photo. I have pasted the appeal and rejection below. Many thanks for looking. ----------------------------------------------------------------------- This is my appeal statement: As you can see from the image attached (image 1) I actually paid £18.50 to park my car in Gee st. I parked the car at what I thought was outside 55 Gee st as seen in image 2 attached. When I read the PCN issued it stated there was a parking suspension. There was no suspension notice on the sign that I used to call the payment service outside number 55 Gee st. I looked for a suspension notice and eventually found one which was obscured by a large van and generator parked outside 47 Gee st. As seen in images 3 and 4 attached. I am guessing the parking suspension was to allow the Van to park and sell Pizza during the Clerkenwell design week. I was not obstructing the use or parking of the van, in fact the van was obstructing the suspension notice which meant I could not read or see it without prior knowledge it was there. I would have had to stand in the road to see it endangering myself as I had to to take images to illustrate the hidden notice. As there was no intention to avoid a parking charge and the fact the sign was not easily visible I would hope this challenge can be accepted. Many thanks.   This is the text from the rejection: Thank you for contacting us about the above Penalty Charge Notice (PCN). The PCN was issued because the vehicle was parked in a suspended bay or space. I note from your correspondence that there was no suspension notice on the sign that you used to call the payment serve outside number 55 Gee Street. I acknowledge your comments, however, your vehicle was parked in a bay which had been suspended. The regulations require the suspension warning to be clearly visible. It is a large bright yellow sign and is erected by the parking bay on the nearest parking plate to the area that is to be suspended. Parking is then not permitted in the bay for any reason or period of time, however brief. The signs relating to this suspension were sited in accordance with the regulations. Upon reviewing the Civil Enforcement Officer's (CEO's) images and notes, I am satisfied that sufficient signage was in place and that it meets statutory requirements. Whilst I note that the signage may have been obstructed by a large van and generator at the time, please note, it is the responsibility of the motorist to locate and check the time plate each time they park. This will ensure that any changes to the status of the bay are noted. I acknowledge that your vehicle possessed a RingGo session at the time, however, this does not authorize parking within a suspended bay. Suspension restrictions are established to facilitate specific activities like filming or construction, therefore, we anticipate the vehicle owner to relocate the vehicle from the suspended area until the specified date and time when the suspension concludes. Leaving a vehicle unattended for any period of time within a suspended bay, effectively renders the vehicle parked in contravention and a Civil Enforcement Officer (CEO) may issue a PCN. Finally, the vehicle was left parked approximately 5 metres away from the closest time plate notice. It is the responsibility of the driver to ensure they park in a suitable parking place and check all signs and road markings prior to leaving their vehicle parked in contravention. It remains the driver's responsibility to ensure that the vehicle is parked legally at all times. With that being said, I would have to inform you, your appeal has been rejected at this stage. Please see the below images as taken by the CEO whilst issuing the PCN: You should now choose one of the following options: Pay the penalty charge. We will accept the discounted amount of £65.00 in settlement of this matter, provided it is received by 10 June 2024. After that date, the full penalty charge of £130.00 will be payable. Or Wait for a Notice to Owner (NtO) to be issued to the registered keeper of the vehicle, who is legally responsible for paying the penalty charge. Any further correspondence received prior to the NtO being issued may not be responded to. The NtO gives the recipient the right to make formal representations against the penalty charge. If we reject those representations, there will be the right of appeal to the Environment and Traffic Adjudicator.   Gee st pdf.pdf
    • Nationwide Building Society has launched an 18 month fixed-rate account paying 5.5%.View the full article
    • Well done.   Please let us know how it goes or come back with any questions. HB
    • Incorrect as the debt will have been legally assigned to the DCA and they are therefore now the legal creditor. Read up on debt assignment.   Andy
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Swinton Insurance refusing to fix car


mummy38
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2270 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Had a huge issue with insurance company when my car was hit in a car park. The car was reversed into a space in Work car park and was damaged on both sides

 

Initially car was assessed by main dealer for repairs but the cost was enormous so they said it was being sent ito their repair company. Their garage rang and were asking for 500 up front for the repair which was incorrect as our excess was 350. A 5 month battle ensued when I got ombudsman involved, they agreed 350 so it went in for repairs.

 

Car was returned with only 1 side fixed. I rejected the car and it went back. Insurance said they were sending out an inspector to assess and they called this evening to say they are not repairing it as they say it was not part of the original accident.

 

1 accident was reported immediately

2. Car was assessed immediately with main dealer who included the damage in its initial report at the time of the accident

 

What action can I now take. They want to return the car in Wednesday

Link to post
Share on other sites

which insurer? YOUR insurer, or are you relying on the garage to sort it?

 

Either way, you should be pushing your insurer to sort it and claim from the other party. After all, its what you pay them for.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

what did they say about the original incident report? Who is the insurer.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

There will have been a sheet ( similar to hire car sheets/ diagram of a car) showing location of damage on a car. Presumably this stated damage on one side of the car and this is also evidenced by the garage estimate of what work they quoted for.

 

Now you are saying there is other damage and this is not shown on the documents they have ? This appears to be what you say they are telling you..

 

So you need to explain to the Insurers how the other damage to car happened at the same time as the damage they agreed the repairs for.

 

You can only claim for one accident event at a time and all damage must relate to what you say happened. I presume you can explain this to Swinton and discuss what damage was missed during the Insurers inspection. If so, that os what you need to do.

Edited by dx100uk
quote

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

We have never been given any paperwork from them. The only paperwork I have been given is from Ford when they gave me a copy of the assessment, the estimate from Ford includes this

 

Our communication with the insurance company was always over the phone, they have never given us any paperwork to complete

 

We reported all damage to the insurance company at the time as it all happened in the one incident.

 

what did they say about the original incident report? Who is the insurer.

 

We have not been given any paperwork from them as of yet

Edited by dx100uk
merged
Link to post
Share on other sites

I can understand the insurance companies scepticism that both sides of the vehicle were damaged at the same time. This is something that will need to be dealt with.

 

It would be helpful if you could explain in a little more detail exactly what happened – and maybe a diagram in PDF format would help.

 

In terms of getting paperwork from the insurance company even though you have been dealing with them on the telephone, they will have notes and internal documents about this and I suggest that you send them an SAR in order to get whatever you can find. I suggest also that you send an SAR to the ombudsman that you used to see what they are holding about this as well.

 

I see that you have been with us since 2013 but despite this you don't appear to be recording your calls. Have you read our customer services guide? I suggest that you read it and then implement the advice and have further phone calls with them and see what other interesting information you can get.

 

When you can give us this information then maybe we can see what to do next

Link to post
Share on other sites

I honestly do not know how it happened, it happened in the work car park early one morning between 730 and 9.30.

 

On drivers side the back panel has 2 deep scratches going along the length on the panel and the bumper has been damaged

 

On the passenger side, similar marks going along the rear passenger door and panel.

 

I both lots of damage were covered in a white powder.

 

This is speculation only but I have always felt that , one of the work vans, who tow trailers was parking a trailer into a space at either side and hit it not knowing

 

Since Christmas I have become aware of a similar incident in the car park where a car was damaged and had the same marks on it except they were towards the front of the car not the back like mine.

 

Bank fodder thank you, I have never felt it necessary to record calls in the past as I don’t like using the phone, I do my best to conduct everything in writing but I will pick up a dictaphone and ring them back and record it

Link to post
Share on other sites

Also, what is this rule about only one accident? Is it written down somewhere in the terms conditions or are we simply talking about "industry practice"

Link to post
Share on other sites

I have rang the financial ombudsman and they are going to pick it up. I’m so cross. I can’t understand what the issue is with companies nowadays and making their clients battle with them to do what they are paid for.

 

I have also just rang ford and they have said that to repair the bit that swinton are refusing to do is not expensive about 550. I can’t unde what the issue is

Link to post
Share on other sites

I can imagine that apart from anything else, they will say that there is a second excess for you to pay.

 

What was the insurers basis for refusing to budge from the £500 figure which then force you to go to the ombudsman?

 

Please could you have a look at your policy document and and see if there is any mention of only one accident being insured in the life of any policy.

 

Please could you reproduce the wording here

Link to post
Share on other sites

Ask your insurer (swinton are a broker I believe, so who is your actual insurance company?) for a copy of a document called an Audatex Report - you need the full report and not the abbreviated version.

 

The full document will explain the condition of your car, the areas of damage, have copies of the photographs taken by your insurer's repairer together with the notes/correspondence passing back and forth regarding authorisation of the repairs.

 

It appears that your insurers have only authorised repairs to one part of the car because the damage is not (in their view) consistent with one accident.

 

The Audatex Report should shed more light.

Link to post
Share on other sites

I can imagine that apart from anything else, they will say that there is a second excess for you to pay.

 

What was the insurers basis for refusing to budge from the £500 figure which then force you to go to the ombudsman?

 

Please could you have a look at your policy document and and see if there is any mention of only one accident being insured in the life of any policy.

 

Please could you reproduce the wording here

 

It was an “miscommunication “ between the underwriter premier and the broker swinton.

Link to post
Share on other sites

Ask your insurer (swinton are a broker I believe, so who is your actual insurance company?) for a copy of a document called an Audatex Report - you need the full report and not the abbreviated version.

 

The full document will explain the condition of your car, the areas of damage, have copies of the photographs taken by your insurer's repairer together with the notes/correspondence passing back and forth regarding authorisation of the repairs.

 

It appears that your insurers have only authorised repairs to one part of the car because the damage is not (in their view) consistent with one accident.

 

The Audatex Report should shed more light.

 

I think that’s what I got from Ford who originally assessed the car. The garage are bringing it to me tomorrow when dropping back the car.

 

It is premier, but can’t speak to them everything is with swinton who dealt with the last complaint and are dealing with this one too

Link to post
Share on other sites

It was an “miscommunication “ between the underwriter premier and the broker swinton.

 

I'm afraid that I don't understand what you mean here.

 

In terms of uploading images, they have to be uploaded in PDF format.

Link to post
Share on other sites

I'm afraid that I don't understand what you mean here.

 

In terms of uploading images, they have to be uploaded in PDF format.

 

They said it was a miscommunication and sited that as the reason. Our compulsory excess is 100, our voluntary excess is 250. They sent us a 50. Cheque by means of compensation

Link to post
Share on other sites

But why did it need the FOS to sort it out?

 

Also, I hope you realise that if they can log it as two accidents – then your next year's premium will go skyhigh.

Link to post
Share on other sites

But why did it need the FOS to sort it out?

 

Also, I hope you realise that if they can log it as two accidents – then your next year's premium will go skyhigh.

 

It took 5 months of arguing with them and as soon as it went to fos it was agreed it was only 350.

 

Trouble is premier don’t and will not communicate with us.

 

We can only deal with swinton, they talk to premier and premier talk to the garage

 

Never again will I go through swinton for insurance

Link to post
Share on other sites

I'd be really grateful if you could deal with the question as to single accident liability and the terms and conditions please.

 

If you managed to speak to Premier, in what way do you think that there would give you some advantage over the present situation?

 

Have you sent off the SARs that I suggested?

Link to post
Share on other sites

I’m trying my best to upload the documents, it says they are there but I cannot see them anywhere. I managed to upload them to adobe app and trying to upload them from that

 

I can’t see anything about single accident liability and the garage are seemingly bringing me all the paperwork on Wednesday

 

Premier won’t communicate directly with us

Link to post
Share on other sites

 

Premier won’t communicate directly with us

 

yes, you made that clear – but you haven't answered the question as to what is there to gain if you are able to communicate with them directly?

Link to post
Share on other sites

yes, you made that clear – but you haven't answered the question as to what is there to gain if you are able to communicate with them directly?

 

They have already caused me loads of stress due to what they say is a miscommunication. I can’t help but wonder if there is the same thing again

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...