Jump to content


  • Tweets

  • Posts

    • I have contacted the sofa shop who are sending someone out tomorrow to inspect the furniture. I suspect if anything a replacement will be offered although I would prefer a refund. Few photos of the wear in the material, this is how it was delivered.  
    • Yup, for goodness sake she needs to stop paying right now, DCA's are powerless, as .  Is it showing on their credit file? Best to use Check my file. All of the above advice is excellent, definitely SAR the loan company as soon as possible.
    • Hi all, I am wandering if this is appealable. It has already been through a challenge on the Islington website and the it was rejected. Basically there was a suspended bay sign on a post on Gee st which was obscured by a Pizza van. The suspension was for 3 bays outside 47 Gee st. I parked outside/between 47 & 55 Gee st. I paid via the phone system using a sign a few meters away from my car. When I got back to the car there was a PCN stuck to the windscreen which I had to dry out before I could read it due to rain getting into the plastic sticky holder.  I then appealed using the Islington website which was then rejected the next day. I have attached a pdf of images that I took and also which the parking officer took. There are two spaces in front of the van, one of which had a generator on it the other was a disabled space. I would count those as 3 bays? In the first image circled in red is the parking sign I read. In the 2nd image is the suspension notice obscured by the van. I would have had to stand in the middle of the road to read this, in fact that's where I was standing when I took the photo. I have pasted the appeal and rejection below. Many thanks for looking. ----------------------------------------------------------------------- This is my appeal statement: As you can see from the image attached (image 1) I actually paid £18.50 to park my car in Gee st. I parked the car at what I thought was outside 55 Gee st as seen in image 2 attached. When I read the PCN issued it stated there was a parking suspension. There was no suspension notice on the sign that I used to call the payment service outside number 55 Gee st. I looked for a suspension notice and eventually found one which was obscured by a large van and generator parked outside 47 Gee st. As seen in images 3 and 4 attached. I am guessing the parking suspension was to allow the Van to park and sell Pizza during the Clerkenwell design week. I was not obstructing the use or parking of the van, in fact the van was obstructing the suspension notice which meant I could not read or see it without prior knowledge it was there. I would have had to stand in the road to see it endangering myself as I had to to take images to illustrate the hidden notice. As there was no intention to avoid a parking charge and the fact the sign was not easily visible I would hope this challenge can be accepted. Many thanks.   This is the text from the rejection: Thank you for contacting us about the above Penalty Charge Notice (PCN). The PCN was issued because the vehicle was parked in a suspended bay or space. I note from your correspondence that there was no suspension notice on the sign that you used to call the payment serve outside number 55 Gee Street. I acknowledge your comments, however, your vehicle was parked in a bay which had been suspended. The regulations require the suspension warning to be clearly visible. It is a large bright yellow sign and is erected by the parking bay on the nearest parking plate to the area that is to be suspended. Parking is then not permitted in the bay for any reason or period of time, however brief. The signs relating to this suspension were sited in accordance with the regulations. Upon reviewing the Civil Enforcement Officer's (CEO's) images and notes, I am satisfied that sufficient signage was in place and that it meets statutory requirements. Whilst I note that the signage may have been obstructed by a large van and generator at the time, please note, it is the responsibility of the motorist to locate and check the time plate each time they park. This will ensure that any changes to the status of the bay are noted. I acknowledge that your vehicle possessed a RingGo session at the time, however, this does not authorize parking within a suspended bay. Suspension restrictions are established to facilitate specific activities like filming or construction, therefore, we anticipate the vehicle owner to relocate the vehicle from the suspended area until the specified date and time when the suspension concludes. Leaving a vehicle unattended for any period of time within a suspended bay, effectively renders the vehicle parked in contravention and a Civil Enforcement Officer (CEO) may issue a PCN. Finally, the vehicle was left parked approximately 5 metres away from the closest time plate notice. It is the responsibility of the driver to ensure they park in a suitable parking place and check all signs and road markings prior to leaving their vehicle parked in contravention. It remains the driver's responsibility to ensure that the vehicle is parked legally at all times. With that being said, I would have to inform you, your appeal has been rejected at this stage. Please see the below images as taken by the CEO whilst issuing the PCN: You should now choose one of the following options: Pay the penalty charge. We will accept the discounted amount of £65.00 in settlement of this matter, provided it is received by 10 June 2024. After that date, the full penalty charge of £130.00 will be payable. Or Wait for a Notice to Owner (NtO) to be issued to the registered keeper of the vehicle, who is legally responsible for paying the penalty charge. Any further correspondence received prior to the NtO being issued may not be responded to. The NtO gives the recipient the right to make formal representations against the penalty charge. If we reject those representations, there will be the right of appeal to the Environment and Traffic Adjudicator.   Gee st pdf.pdf
    • Nationwide Building Society has launched an 18 month fixed-rate account paying 5.5%.View the full article
    • Well done.   Please let us know how it goes or come back with any questions. HB
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Miele Washing Machine broken, 10-year warranty & unrepairable


gavva1
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2446 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I Bought a Miele washing Machine in 2010 with a 10-year Parts & Labour waranty. A month ago, it began clunking during the rinse cycle. I called Miele, to book an engineer, & was told by the advisor, "if we can't repair it, we'll replace it."

 

An engineer arrived last week, diagnosing a broken drum. The machine has only performed 1,000 hours use in 7 years, which is extremely low. I have Polished stone on the kitchen floor, & the engineer advised that despite laying protective coverings, the floor would likely be damaged during the repair, due to the weight of the drum assembly. Because I had been forewarned of this, Miele would not be liable. He also offered 60% off a new appliance, however with 3 years remaining on the warranty, this is not an option I would follow.

 

I called their customer service team who agreed, with no alternative repair location, the repair could not be carried out. They agreed to supply a new machine of equivalent spec, HOWEVER I would have to pay £180.00 for delivery/installation. I informed them I was not prepared to pay this, as I had already been told I would receive a replacement if the machine was beyond repair.

 

I am now dealing with their "customer experience team", at the highest level. As of now, they are saying they won't waive the £180.00 charge.

 

I've read the terms of the warranty, which do state "at our discretion, we may replace the appliance", so they aren't obliged to

replace it, however the repair is not viable due to space restriction & the likely floor damage.

 

I have lost all faith in Miele, I've spent a month with no use of the washing machine, which in the engineer's opinion is a fire-hazard, due to sparking during use.

 

Does anybody here think it's reasonable to be asked to stump up £180.00, because of their inability to carry out the repair, in line with the terms of the warranty?

Link to post
Share on other sites

Whatever the rights of this are, i am trying to think logically. If the new replacement is rejected, because of the £180 charge, then they might just take the old machine out for repair, put it in a van, repair it somewhere and you get it back and it might last say 3 years before another fault occurs.

 

You have been offered a brand new machine for £180 charge and they will get rid of your old machine. The new machine might last over 5 years without any faults. What new washing machine can you buy for £180 and they take away your old machine as well ?

 

I think i would take the offer of a new machine for £180 ( under protest) and i would deal with this charge afterwards by writing to Miele asking where this £180 charge appears in their terms and conditions. If it is not in their warranty terms in some way, then you can ask for it back and if necessary take action if you wanted to.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

What warranty are they offering for the replacement machine?

Technically they need only offer 3 years....

 

I suggest agreeing to the £180, on proviso the replacement comes with a 10 year warranty......

Link to post
Share on other sites

Once it was established that I wouldn't accept damage to my flooring, their next step was trying to find alternative premises - they have none. Nowhere in the UK apparently. In the past, this was possible, due to agreements they had with local appliance repair companies, to borrow the space in their premises. This has been ruled out, hence the offer of replacement, however it's not my faault they aren't able to repair, therefore the only option they have is to replace - This is essentially why I'm not happy about the charge, because there's no other option.

 

I'm unclear about the warranty, as the offered machine now carries only 5 years (the engineer mentioned that the 10-year warranty has been cut for *most* machines, as the costs to Miele for dealing with this were a problem) - This is worth noting, when they claim their machines are built to last 20 years.

 

In the warranty T&Cs, it states "3.2 - If Miele replaces the appliance, the guarantee and/or service certificate become invalid" - So I'm unclear on this, & will ask them to clarify exactly what this means, ie - regarding the replacement? The service used for this includes delivery & installation of the new appliance, & removal/disposal of the old appliance.

Link to post
Share on other sites

You still would only be entitled to a warranty for the period remaining if the original 10 years : as you are getting a warranty replacement, not "buying a new machine".

 

If they are offering a new 5 year warranty with the replacement : still worth it, IMO. You are covered for 5 years, which is a further 2 years over the original 10.

If the replacement lasts another 7 years, then you'll have had 14 years for (the cost of original machine + £180). You may not get 7 years making 14, but you'd get at least 5 (making 12 in total), and possibly more.

 

It's not your fault they don't have alternative workshop facilities, but it isn't theirs you have a floor that wouldn't allow them to repair the machine in situ.

Link to post
Share on other sites

Once it was established that I wouldn't accept damage to my flooring, their next step was trying to find alternative premises - they have none. Nowhere in the UK apparently. In the past, this was possible, due to agreements they had with local appliance repair companies, to borrow the space in their premises. This has been ruled out, hence the offer of replacement, however it's not my faault they aren't able to repair, therefore the only option they have is to replace - This is essentially why I'm not happy about the charge, because there's no other option.

 

I'm unclear about the warranty, as the offered machine now carries only 5 years (the engineer mentioned that the 10-year warranty has been cut for *most* machines, as the costs to Miele for dealing with this were a problem) - This is worth noting, when they claim their machines are built to last 20 years.

 

In the warranty T&Cs, it states "3.2 - If Miele replaces the appliance, the guarantee and/or service certificate become invalid" - So I'm unclear on this, & will ask them to clarify exactly what this means, ie - regarding the replacement? The service used for this includes delivery & installation of the new appliance, & removal/disposal of the old appliance.

 

Devils advocate here.

 

What is stopping you asking a neighbour, if Miele can use their garage floor to repair the washing machine ?

 

If they can move your machine to a neighbours garage, then they can do the repair.

 

If it were me, i would accept the brand new machine for £180, subject to either under protest dispute complaint about this charge or Miele agreeing to a 5 year warranty on new machine.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

BazzaS I can see how this seems like a good deal, however the machines are supposed to last 20 years on average, so I'd feel pretty slighted to get only 12 years from 2 machines - especially given the low usage (one cycle per week).

 

To get only 7 years from the replacement, would be the end of me as a customer for Miele. I had a chat with their team on Friday, & made them aware I would pay the £180.00, however the complaint was not closed, & I wasn't happy with this. I've just made the payment, & the New machine is due next Wednesday.

 

unclebulgaria67, my Kitchen has 9m2 of clear space, & in their opinion this would be "extremely tight". The engineer said they need so much space, as the machine has to be completely stripped, & there needs to be room for the hoist to get the drum out, I don't think a garage would be big enough.

 

With regards to "under protest dispute complaint", is this a legal term, & what's the best way forward from here? I feel I've been forced into making the payment under duress, as having had no usable machine for over a Month, I have to get a working machine.

Link to post
Share on other sites

Are they "supposed to last 20 years on average"?

 

I'd query why they are saying "should last x years" and then offering their parts & labour warranty for a shorter period ......

 

The warranty is now 5 years (& was 10).

I make that 15 years for both if you buy 2 from new (with the first becoming unserviceable at 10 years and one day).

 

12 years (minimum) for (cost of first + £180).

15 years (minimum) for (Cost of first + cost of second, both bought new). The cost of the first also needs adjusting for inflation / to today's price.

 

I doubt these are "bottom of the range", so at today's prices : minimum £700 (& likely more, potentially much more!).

Let's go with £700.

 

12 warrantied years for £880. £73.33 / year

15 warrantied years for £1400. £93.33 / year

 

There is a third option that might be open to Miele.

If there terms say they "may replace" the machine : does it also state the nature of the replacement?

If not, is there anything preventing them saying "he's kicking off, let's do a no charge warranty replacement, but with a refurbished machine, with only the original warranty period.

 

You don't get a new machine but equally don't have to pay anything.

They get to limit their responsibility to you to the remaining 3 years of the 10 year warranty but you still get what you originally contracted for, (but no more!)

 

10 warrantied years for £700. £70/ year.

This is less per year than what they are offering and allows you to buy a non-Miele replacement (if it packs in after 3 years).

 

But, the original cost may have been more than £700. Where is the break-even point for original cost?

X cost for 10 years, X + £180 for 12 years. £90 / year, so this becomes less attractive if the original cost exceeds the break-even point of £900 (adjusted) original cost (& many of their machines cost well in excess of this)

 

How much is the cost of an equivalent model to purchase from new today?

What warranty are they offering if you pay the £180?

Link to post
Share on other sites

BazzaS I can see how this seems like a good deal, however the machines are supposed to last 20 years on average, so I'd feel pretty slighted to get only 12 years from 2 machines - especially given the low usage (one cycle per week).

 

To get only 7 years from the replacement, would be the end of me as a customer for Miele. I had a chat with their team on Friday, & made them aware I would pay the £180.00, however the complaint was not closed, & I wasn't happy with this. I've just made the payment, & the New machine is due next Wednesday.

 

unclebulgaria67, my Kitchen has 9m2 of clear space, & in their opinion this would be "extremely tight". The engineer said they need so much space, as the machine has to be completely stripped, & there needs to be room for the hoist to get the drum out, I don't think a garage would be big enough.

 

With regards to "under protest dispute complaint", is this a legal term, & what's the best way forward from here? I feel I've been forced into making the payment under duress, as having had no usable machine for over a Month, I have to get a working machine.

 

Under protest as i understand it is used when you are asked to make a payment you don't think should be due. It is registering that you are not happy about making the payment and if necessary may issue a court claim later to recover the amount. What you should do is write to Miele to ask for evidence that the £180 fee is legally due under the 10 year warranty and advise them that if they cannot evidence any contractural term for the £180 fee that they should refund it. Failure to provide evidence for the £180 fee or if no such contract term exists failure to refund the fee, may result in a county court clain being issued.

 

In regard to a washing machine, modern machines won't last 20 years, due to the way they are built with electronic components. In my opinion, if they last 7 years then that is probably about right. Never heard of any manufacture claiming 20 year lifespan.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

Their own website claims they build the machines to last 20 years.

 

Miele Quality

 

For more than 100 years it has been a proven adage that you can trust Miele and rely on our appliances. We are the only manufacturer in our branch of industry to test products such as our washing machines, tumble dryers, dishwashers and ovens to the equivalent of 20 years' use. Once a Miele, always a Miele: Miele customers around the world remain loyal to Miele and recommend Miele to others. Looking to the future, we promise not to entertain any compromises when it comes to the dependability and durability of our appliances.

 

Frankly, I'd expect 10 years from all but the very cheapest brands, my old dear's machine is not a premium brand, gets used daily, & has returned 26 years without fault. This may be extreme luck, however it's going-on 4 times longer than mine has lasted.

 

I maintained the Miele Machine in accordance with the handbook, ran boil-cycles every 4 weeks with the machine empty, used the Beckmanns cleaner 2-3 times per year. The tray was kept clean, filter removed & rinsed every 4-5 uses.

 

The engineer said the reason for the warranty reduction is it's costing them too much, therefore whatever the volume of faults they get, it's clearly more than they're prepared to underwrite.

 

The original machine was £1050, however I bought it carefully from the very cheapest online retailer, (One of the biggest Online Appliance retailers in the UK). The replacement is sold by Miele for £1249, however I've found it for £900, brand new, from this same retailer. At this point, it may sound like I'm getting the bargain of the century, however the fact remains - The First has failed early, the warranty on the second is at best 5 years, maybe only 3, & therefore significantly reduced.

 

It's worth bearing in mind, I could've bought 3 average machines for the original cost + £180.00, had 5 years from each, & be in a much better position than I'm currently in. When you view it from this angle, hopefully you can see that I'm not that impressed.

 

The clarification on the warranty will come once the machine is installed, bearing in mind the complaint is ongoing.

Link to post
Share on other sites

The clarification on the warranty will come once the machine is installed, bearing in mind the complaint is ongoing.

 

This suggests to me that you want to get the machine in and only then kick & scream for one of:

a) your £180 back

b) the warranty for the period you want, or

c) both.

 

Otherwise, why not find out what you are agreeing to before you pay / they deliver the machine?

Link to post
Share on other sites

I've just called the warranty line & had the replacement registered for 5 years,

 

there's no "kicking & screaming" going on here, I wouldn't bother getting stressed over this

- I do want my £180.00 back,

because I feel I've had it taken from me under duress,

due to the fact I was unable to use my old appliance.

 

The Warranty team have advised that for an extra £149, they can extend the warranty from 5 years to 10.

 

I'm going to offer 2 outcomes,

either they extend the warranty FOC, or refund my £180.00.

 

I would prefer the extended warranty, as my faith in Miele isn't great.

Link to post
Share on other sites

So you do want the £180 back, or a 10 year warranty after all, and are now going to kick off after you've had the replacement, rather than getting an agreement before accepting the replacement ......

 

I hope they refund the £180, but only when they collect the new machine and bring you a refurbished older machine

Link to post
Share on other sites

BazzaS,

maybe you're a bit confused, I'm after both.

 

Why all this talk about "kicking & screaming", &"kicking off"?

I don't know how old you are,

in your head,

but there won't be any "kicking off" here sunshine.

 

I've taken preliminary legal advice, & as unclebulgaria67 mentioned, the payment has no legal basis.

 

Please, no more terrace-talk,

I've lost faith in the product,

I want a decent length of Warranty on the replacement,

& I want my money back,

which was taken under financial duress

- is that ok with you?

Or, do you want to "kick-off" & scream about it?

 

They won't be collecting the replacement,

because

- as you may or may not be aware

- it's now my property,

in my house,

& it's not brand-new any more, is it?

 

I Hope, I hope - I hope a big useless Miele drops out of a Window as you're walking beneath, but it won't happen, will it? Unlikely.

 

Christ, as if it should need mentioning, adults-only with the replies, please.

 

Oh, & Don't buy Miele,

they're clearly rubbish now,

even the last Bastion of quality,

German Quality Engineering,

is now lost to us consumers.

 

This is evidenced by the drastically reduced warranty.

 

Built for 20 years, with a 5-year warranty.

So, you may as well pay peanuts for that,

throw it away in a few years when it inevitably fails,

comfortable in the knowledge that you paid nothing for it in the First place, so who cares.

Link to post
Share on other sites

You can't retrospectively impose terms on them.

You agreed £180 delivery for a new machine (you gave the consideration of £180, they gave consideration of a new machine with a 5 year warranty and its delivery, rather than the replacement machine of their choice (with the remainder of the original 10 year warranty).

That was your new contract with them.

 

That is why (if there is recission of the new contract) you can get your £180 back and they can give you a refurbished machine & take back the new machine.

 

They MIGHT make a commercial decision to give you the £180 back or the 10-year warranty, just to "be done" with you.

That is however a world away from you being entitled to either.

 

If they don't make that decision and you issue a court claim for one or both : the court is more likely to order them to give you the money than the warranty (courts prefer granting damages rather than 'specific performance'), but it is unlikely you'll get either ("past consideration is no consideration").

 

It wasn't hard to predict your plan was to get the new machine and only then wheedle your further aims / retrospectively impose terms (otherwise you'd have reached such an agreement before delivery) : you aren't going to get that merely by asking nicely : so "kicking and screaming" remains apt.

 

"Duress"? I think your apparent definition of duress and what the courts will see as duress are quite disparate....

Link to post
Share on other sites

My two pennyworth as to what is reasonable.

 

Miele offered a warranty for 10 years and therefore for the original purchase price there should have been a working machine for 10 years. As the machine failed after 7 years and the repair was not achieved, then a new machine was provided. Miele need only provide a warranty for the remainder of the original 10 years and not anything more than that.

 

Where this £180 fee is covered in their terms i am not sure and if they can't evidence this was part of the original warranty terms, then they should refund it. You can't really change the warranty terms 7 years later.

 

But if they refund the £180, the replacement machine should only have a warranty for the 3 years left on the original machines warranty. To be refunded £180 and get a new 5 year warranty on the new machine would be asking too much in my opinion. You can ask, but if they don't agree to a standard 5 year warranty on the new machine, there is not much you can do.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

UB, the OP doesn't want his £180 back and the remainder of the 3 years.

They want their £180 back, and not just the current warranty they've been given on the new machine, but that warranty to be extended to 10 years.

Just to clarify : they've already been given 5 years warranty on the new machine, but that "isn't good enough" (they want 10 years, and the £180 back).

Trying to explain why that isn't reasonable falls on deaf ears, and they quote your input as justification (for, "no legal basis" for the £180)....

 

They didn't clarify the warranty length for their replacement (knowing that it was now 5 years for machines brought from new, retail) before accepting the new machine precisely so they could try to claim "clean hands" and retrospectively impose new terms on Miele....

Link to post
Share on other sites

A bit cheeky really. They might get the £180 back, but they don't offer 10 year warranties. If they manage to get the £180 back and a 5 year warranty on the new machine, they will have made a significant gain, that makes up for any recent issues.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

I think that what's cheeky,

in this situation,

is for a Manufacturer to Kick & Scream about a 20-year average lifespan on their appliance,

whilst quietly cutting the warranty period in half from 10 to 5 years.

 

 

For their own employee to state this is due to the high volume of warranty claims they get.

(Anybody who happens across this thread, considering the purchase of a Miele applience, you should definitely think on that).

20 years is clearly far more than they're prepared to underwrite.

 

 

Just to be clear,

in this complaint,

I certainly don't feel as though I've had a massive result from this,

perhaps you see this as unreasonable,

 

 

however I've wasted countless hours & phonecalls dealing with this,

whilst spending over a Month without the use of my washing machine

- this has caused significant hassle for me.

 

At the point where I disagreed with Miele's "Customer experience" Team over the £180.00 charge,

they just went quiet.

For several MORE days.

Their attitude was "take it, or leave it".

that's where we are.

 

 

If the new Machine is warrantied for 10 years,

I still only have 17 years of ACTUAL usage from *2* machines,

as opposed to the claimed 20-year average I could expect from 1 appliance.

 

This being the case,

where has the extra money I spent on a high-end Brand gone?

 

 

Why didn't I just buy a Hotpoint for £300, & when it packs up, bin it & buy another one?

 

 

C'mon, "cheeky", I would say "ripped-off" fits the bill much better.

 

If the Commercial Decision they reach,

is to agree to this,

they can "be done" with me,

then so be it

- I'm very certainly "done with them".

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...