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    • No! What has happened is that your pix were up-to-date: 5 hours' maximum stay and £100 PCN. The lazy solicitors have sent ancient pictures: 4 hours' maximum stay and £60 PCN. Don't let on!  Let them be hoisted by their own lazy petard in the court hearing (if they don't bottle before).
    • Thanks for all the suggestions so far I will amend original WS and send again for review.  While looking at my post at very beginning when I submitted photos of signs around the car park I noticed that it says 5 hours maximum stay while the signage sent by solicitor shows 4 hours maximum stay but mine is related to electric bay abuse not sure if this can be of any use in WS.
    • Not sure what to make of that or what it means for me, I was just about to head to my kip and it's a bit too late for legalise. When is the "expenditure occured"?  When they start spending money to write to me?  Or is this a bad thing (as "harsh" would imply)? When all is said and done, I do not have two beans to rub together, we rent our home and EVERYTHING of value has been purchased by and is in my wife's name and we are not financially linked in any way.  So at least if I can't escape my fate I can at least know that they will get sweet FA from me anyway   edit:  ah.. Sophia Harrison: Time bar decision tough on claimants WWW.SCOTTISHLEGAL.COM Time bar is a very complex area of law in Scotland relating to the period in which a claim for breach of duty can be pursued. The Scottish government...   This explains it like I am 5.  So, a good thing then because creditors clearly know they have suffered a loss the minute I stop paying them, this is why it is "harsh" (for them, not me)? Am I understanding this correctly?  
    • urm......exactly what you filed .....read it carefully... it puts them to strict proof to prove the debt is enforceable, so thus 'holds' their claim till they coughup or not and discontinue. you need to get readingthose threads i posted so you understand. then you'll know whats maybe next how to react or not and whats after that. 5-10 threads a day INHO. dont ever do anything without checking here 1st.
    • I've done a new version including LFI's suggestions.  I've also change the order to put your strongest arguments first.  Where possible the changes are in red.  The numbering is obviously knackered.  See what you think. Background  1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of November 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.  Unfair PCN  4.1  On XXXXX the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) the solicitors helpfully sent photos of 46 signs in their evidence all clearly showing a £60.00 parking charge notice (which will  be reduced if paid promptly).  There can be no room for doubt here - there are 46 signs produced in the Claimant's own evidence. 4.2  Yet the PCN affixed to the vehicle was for a £100.00 parking charge notice (reduced if paid promptly).  The reminder letters from the Claimant again all demanded £100. 4.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.   4.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim. No Locus Standi 2.1  I do not believe a contract exists with the landowner that gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-  (a) the owner or occupier of the land; or  (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44  For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.  2.2  The Defendant requested to see such a contract in the CPR request.  The contract produced was largely illegible and heavily redacted, and the fact that it contained no witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “No Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract. Illegal Conduct – No Contract Formed  3.1 At the time of writing, the Claimant has failed to provide proof of planning permission granted for signage etc under the Town and Country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.  3.4        I also do not believe the claimant possesses this document.  No Keeper Liability  5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.  5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.    5.3        The claimant did not mention the parking period instead only mentioned time 20:25 which is not sufficient to qualify as a parking period.   Protection of Freedoms Act 2012  The notice must -  (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates; 22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim. 5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable. Interest 6.2  It is unreasonable for the Claimant to delay litigation for four years in order to add excessive interest. Double Recovery  7.1  The claim is littered with made-up charges. 7.2  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100. 7.3  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims. 29. Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practise continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.” 30. In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverable under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...'' 31. In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 2) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case. 7.7        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.  7.8        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).  In Conclusion  8.1        I invite the court to dismiss the claim. Statement of Truth I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth. 
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Scottish Power Switch Objection - Beyond Frutration


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This situation now is so ridiculous it is beyond frustration.

 

I initiated the switch process to leave Scottish Power back in February.

This was objected to.

Contacted them to find out why and was advised that incorrect MPAN had been applied for.

Supplied with MPAN.

 

Contacted new supplier with MPAN.

Was the same one they had applied for.

Switch re-initiated.

Objected to again.

 

Phoned Scottish Power to discover reason for this second objection.

Again informed it was because of incorrect MPAN.

Was now advised that supply had a dual MPAN and that first number advised was in fact the secondary number and that a different primary number had to be applied for.

 

Back to new supplier with this info.

After some discussion, questioning and investigation, new supplier advised they were unable to take over the supply unless the second MPAN was de-energised and unregistered and / or the meter changed.

 

Back to SP with this information and a request for them to perform said actions.

After some long discussion which centered mostly around trying to convince them that I do not have electric heating an appointment was made to have the meter changed.

Told a letter would be sent out to confirm.

 

No letter was received so called SP the day before scheduled appointment to confirm.

Rep was unable to access this information nor able to confirm or deny appointment.

Next day no one arrive to perform meter change.

 

Called SP again to complain and ask why.

Rep was unable to answer this question or access the relevant information.

Was put on hold several time while he made enquires with other people and departments.

The last time I was put on hold I was left there for approx 1 1/2 hours before being disconnected.

 

Both emailed and called to voice my complaint and displeasure at the situation.

Receive irrelevant email replies addressed to someone else.

The account is registered in my name only and no one is registered on it, had made contact on my behalf or should be affiliated in anyway with it.

Also received and email addressed to both myself and this other person asking that we ignore the previous message and requesting we provide a letter of authority to allow details to be disclosed to this other name person.

Each of these messages bearing this name were questioned and explanation sought as to who this person was and why they were being linked to my account.

No answer received, only replies that bore no resemblance to the questions asked or the points raised.

 

Various other emails sent and calls made trying to find a resolve, each time in vain and usually with Scottish Power referring to the electric heating in the property. The electric heating I do not have.

 

There seems to be some sort of inability or unwillingness for them to accept the fact I do have electric powered heating as most of their correspondence includes some sort of reference to it and the cycle begins again when I explain that this is not the case.

 

Having received yet another email stating that there is a dual MPAN because of the fact the property had electric heating I sent an email reply and telephoned them.

After spending a good few minutes explaining the situation and making it abundantly clear that I do have electric heating the rep put me on hold.

On picking up the call again the rep began to explain that the meter could be changed but that I would be making a mistake as the cost of my electricity would increase, especially that of my heating.

Not believing I was hearing I stopped him and asked him to explain his statement given that I had not ten minutes previously finished telling him that my heating was not electric powered.

"Oh, I missed that" came the response.

 

At this point I was put on hold again as he went to seek advice.

Returned to the call and advised that someone else would look into this and call me later.

After agreeing a suitable time the call back was confirmed by the agent.

No call received.

 

Sent yet another email complaining of the situation.

Surprised to receive a call from a complain resolution rep.

Short lived was this surprise as, Deja vu, she started to comment on the supply and the electric heating.

Again I had to state and explain this was not the case.

This was met with great resistment and I was even asked whether I was sure as I had to have electric heating.

 

She at this point advised that more investigation would have to be done but the she was finished at three o'clock and would not be returning until the following week.

Told me she would send me an email from her direct address and asked that I send photographs of my electric meter to aid resolve the situation.

Never received her mail.

 

Have sent yet another email of complaint

 

You can see why it is now beyond frustrating.

 

Have passed some of this onto OFGEM.

 

All I want them to do is change the meter to allow me switch supplier.

 

Any suggestion how I can get them to do this ?

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  • 2 weeks later...

After sending yet more emails and making more calls I am no further forward.

 

Nonsensical and irrelevant replies received to emails sent.

One phone call received to apologies for delay and ensure "everything possible was being done" and promising a call back 2 days later with an update.

 

Surprisingly enough this call never came and still hasn't despite requesting an update.

 

Cant even check the online complaint tracker as my complaint seem to be linked to an account number not registered to or with my account.

 

Any suggestions what I can try next ?

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Hi

There are loads of directors for Scottish Power however, this chap is the head of Retail and Generation so I am assuming he would be the one to escalate to.

 

[email protected]

 

IF he is the correct person, you may get some action. If he isn't, get him to pass on to the correct person. Be aware that most emails are grabbed by the exec staff before he sees them but sometimes the staff will see it as important and pass it on to him.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Guest Mrs Hobbit

I would send him a recorded delivery letter to make sure the matter is brought to his attention. Emails seems to be lost in cyber space between people, but a recorded delivery letter will hold someone in the chain responsible.

 

I would include all copies of emails in this letter of complaint.

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Guest Mrs Hobbit

Definitely...this way the letter will go down the chain with a trail, so there wont be any ducking and dodging. I have found this method works best for me and I get a satisfactory resolution smartly, as whoever ends up with it, has to report back up the chain..

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  • 2 weeks later...

Finally, some progress.

 

Scottish Power now seem to have accepted what I have been telling them for months, that I don not have electric powered heating, and agreed that meter change is what is required to facilitate a non objection switch to a new supplier.

 

Ah good I hear you cry.

If only so.

 

Having been offered the earliest available appointment of 19th May it was unable to be booked due to a system technical fault.

Their next offering was an appointment for 2nd June.

This offer was accepted by myself and arrangements made for time of work etc.

 

Not surprisingly, I then received communication stating they would now like to move this appointment to the 5th of June.

 

The saga continues.

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At least there is some movement on their part. Let's hope they keep the appointment however, I suspect they will turn up on the 2nd.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Lets hope so.

I have responded to their appointment change request in the negative advising that this is not suitable and that I wish to stick with the offered and accepted date of the 2nd.

 

Still to hear from them either way.

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  • 3 weeks later...

Success !!!

Despite twice seeking to cancel the appointment due to a lack of engineers in the area and then on the day itself the engineer having been given incorrect details threatening to lead to the job being cancelled, the meter has finally been changed.

 

Pressure, persistence and patience prevailed.

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Well done. Is that the end of it or is a complaint still ongoing?

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Will now have to restart the switch process to new supplier and see how it goes.

 

Hopefully this time it will go through without objection.

 

Only then will it be truly over and complete.

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  • 2 weeks later...

Cool! Well done. Let's hope the switch truly moves properly.

 

I really hate the term 'Goodwill Gesture'. What they really mean is that 'We screwed up so have some money to go away'

 

Once the switch has finally happened, we can mark the thread resolved. Please keep us updated.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Wow, does no one at Scottish Power talk to each other or pass information.

 

Since the meter change I have received several letters that contradict each other.

 

Today, I received two ;

 

  1. One confirming the work completion and what the next stages are re. administering the second MPAN.

  • A second apologizing for the lack of action and progress there has been on my complaint and how they will prioritise the actions needed to solve it.

 

Despite this, the switch so far seems to be progressing.

New supplier has been in touch to say they have began the process and will progress the switch at the end of the cooling off period.

 

Here's hoping.

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  • 2 weeks later...

Geez. Is there no-one at SP who can think for themselves!!! Just because the computer says no doesn't mean that is the case.

 

I have to ask again as it's not that clear. Have you sent a written Formal Complaint? Has any verbal complaint been treated as such? How long has elapsed since the first complaint?

 

After 8 weeks with no resolution, you are entitled to go straight to the Ombudsman. While this process will take more time to sort the switching issue out, I can't see SP having a leg to stand on.

 

Do SP give any reason why the switch has been blocked?

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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