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    • Thank you for posting up the results from the sar. The PCN is not compliant with the Protection of Freedoms Act 2012 Schedule 4. Under Section 9 [2][a] they are supposed to specify the parking time. the photographs show your car in motion both entering and leaving the car park thus not parking. If you have to do a Witness Statement later should they finally take you to Court you will have to continue to state that even though you stayed there for several hours in a small car park and the difference between the ANPR times and the actual parking period may only be a matter of a few minutes  nevertheless the CEL have failed to comply with the Act by failing to specify the parking period. However it looks as if your appeal revealed you were the driver the deficient PCN will not help you as the driver. I suspect that it may have been an appeal from the pub that meant that CEL offered you partly a way out  by allowing you to claim you had made an error in registering your vehicle reg. number . This enabled them to reduce the charge to £20 despite them acknowledging that you hadn't registered at all. We have not seen the signs in the car park yet so we do not what is said on them and all the signs say the same thing. It would be unusual for a pub to have  a Permit Holders Only sign which may discourage casual motorists from stopping there. But if that is the sign then as it prohibits any one who doesn't have a permit, then it cannot form a contract with motorists though it may depend on how the signs are worded.
    • Defence and Counterclaim Claim number XXX Claimant Civil Enforcement Limited Defendant XXXXXXXXXXXXX   How much of the claim do you dispute? I dispute the full amount claimed as shown on the claim form.   Do you dispute this claim because you have already paid it? No, for other reasons.   Defence 1. The Defendant is the recorded keeper of XXXXXXX  2. It is denied that the Defendant entered into a contract with the Claimant. 3. As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance. The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner. Accordingly, it is denied that the Claimant has authority to bring this claim. 4. In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5. The Claimant is attempting double recovery by adding an additional sum not included in the original offer. 6. In a further abuse of the legal process the Claimant is claiming £50 legal representative's costs, even though they have no legal representative. 7. The Particulars of Claim is denied in its entirety. It is denied that the Claimant is entitled to the relief claimed or any relief at all. Signed I am the Defendant - I believe that the facts stated in this form are true XXXXXXXXXXX 01/05/2024   Defendant's date of birth XXXXXXXXXX   Address to which notices about this claim can be sent to you  
    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’.  Choose ‘Create sign in details’ to register for the first time.  You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID.  You should make a note of your memorable word, or password as these are not included in the email.<<**IMPORTANT**  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .get a CPR 31:14 request running to the solicitors https://www.consumeractiongroup.co.uk/forum/showthread.php?486334-CPR-31.14-Request-to-use-on-receipt-of-a-PPC-(-Private-Land-Parking-Court-Claim type your name ONLY no need to sign anything .you DO NOT await the return of paperwork. you MUST file a defence regardless by day 33 from the date on the claimform.
    • well post it here as a text in a the msg reply half of it is blanked out. dx  
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Vodafone problems***Resolved Reduced from £600 to £250***


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Sorry if the is long winded but really need some help.

 

My husband set up a Vodafone account for me about 3 years ago. I've been struggling with the bills for sometime and they've just ridiculous. My bill currently stands at £600.37. The original contract was £33 a month but I never seem to pay this. I have authorisation on the account to discuss bills etc. I've had a problem for a long time as I don't receive a bill of any kind except a text message telling me my bill total.

 

Quite a few months ago after ringing for god knows how many times, someone actually switched the account into my name (without my husbands permission). I can't access my account via the internet as it doesn't recognise my details, I don't get paper bills, they don't email. All I get is a total price my bill is in a text message. I've quieted this again so many times, sometime they manage to set up my internet account but only seems to work for one month and then I can't access it again.

 

This bill is ridiculous now and again I've phoned up to discuss it (my phone has been restricted). It's been past to Fredrickson International for me to set up a plan with them, but I don't want to deal with them. I can't afford to pay my bill off but I want to keep my number. I'm not sure what to do. I'm thinking of emailing the CEO as I think it's wrong I can't see my bill. For example this month my bill was £51. They've put it down to extra data allowance and also paying £2.5 so I can ring 084 and 087 numbers without being charged.

 

I just can't afford this but I need my phone in action as I have two young child (15 months) and 4 years plus I do Avon and need to be able to contact my customers. I know it's my fault I haven't kept up with the bills but I feel like I'm just tumbling down a hill and can't stop.

 

Please can someone help me.

Edited by Andyorch
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Thread moved to the appropriate forum.

 

Please continue to post here to your thread jabloom.

 

Regards

 

Andy

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Hi there

 

Right we need to establish why your balance is so high. IS it because of Early termination fees?

Vodafone dont send itemised bill through the post unless you request them. Maybe give them a shout and ask.

 

You might also want to read up about sending a DSAR request.

This is a legally accepted £10 request that permits you to see all data on yourself that Vodafone hold on you. But your husband may also need to send one with a £10 Postal order.

 

I would also contact the Execs team (CEO Email) and get them to investigate.

Maybe that can make an exceptional offer 0- I dunno. But they do tend to be quite good outside of the poor CS that Vodafone's Vodaclones telephone team.

 

Freddies can be ignored. They are an offshot of Lowell. The account is still with Vodafone. You just need to deal with Voda.

 

 

 

We could do with some help from you.

 

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**Fko-Filee**

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Ah sorry I've had to rewrite this as for Some reason my reply didn't post.

Ok so my husband took out a contract at £33 a month. About 6 months later he also took out a tablet that they offered. So our bills were about £50 total. After another year we cancelled the tablet as the bills were too high and we could afford them, I was on maternity so my wages had dropped. Any how for a long time the Vodafone site hasn't allowed me or my husband access. I've kept contacting them (I was given permission to have access to the account). They kept rectifying the problem but this would only work for month. When I'd try to access it again it wouldn't work. I've phoned them at least twice a month for the last 12 months if not more on some occasions. Now I get a text message telling me my bill total but not anything else. I've got no way to view my bill.

 

Several months ago when I called they kept telling me my details were wrong, I then discovered someone had put the account into my name without my husbands consent or mine, but still this didn't rectify the fact I couldn't see my bill in any view. I can't set up a direct debit so I have to try and remember to pay it each month. Having looked through my statements I haven't paid anything since May although I thought I'd paid but obviously time has gone very quickly. I totally understand it's my fault for not paying but it's not helped by the fact I a) don't get a bill and b) can't set up an automatic payment of some sort i.e. Dd.

I dot know whether it's worth complaining as it is mainly my fault but also they've done things underhand by changing the account t into my name and me not being able to access it.

 

Not really sure if I should cut my losses and pay off bill (in instalments) or whether I should complain to the CEO that this is not entirely my fault.

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Go ahead and email the CEO... Apologies in advance for the time it's taken for me to come back to you. I can help draft a letter if need be

 

We could do with some help from you.

 

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**Fko-Filee**

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Hi, ok so I sent an email and received a call back on Sunday.. they have out my services back on and we're going to look into the changing the name of my account from my husband's to mine without authority.

 

Fast forward to today and why they have said is they agree that there was no paperwork regarding the account being changed over. So what they are offering is 2 months free Line rental and to put me on a payment plan. The payment plan is £100 per month. I've told them I can't afford that but that is apparently all they can offer.

 

They haven't offered anything off my bill or anything else. Do you think this is a reasonable offer? 2 months free line rental @ £33 a month. Or do you think I should pursue more? I've told them I'd ring them back regarding payment plan as I don't know what to do.

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It is up to you how you wish you proceed as it's based upon your circumstances but remember that this is better than anything you would have gotten without complaining.

 

As for the repayment plan... I think you should tell them it has to be longer and far less as it doesn't fit in with your monthly budget blah blah... If you get what i mean.

 

We could do with some help from you.

 

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**Fko-Filee**

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Thank you, I know you must be busy, just wanted an idea of whAt to do. Yes I agree, I told them already I can't do £100 a month but after spoken to a manager that's all they said they could do. It's based over 6 months and that's the longest plan they do apparently. I'll go back to them And tell that it is simply not possible. That's very much for your help.

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Just an update.

 

I call Vodafone and said I couldn't afford £100 a month.

The guy I spoke to had a look at the account and it seems I've been lying an extra £16 on top of my contract for extra data which I didn't want.

 

he refunded since Nov off the bill plus cancelled on going, offered me 15% off the bill.

Had another look at the payments and said best they can do is £96.

I said where does that leave us then as I simply can't pay that.

 

He said it was stale mate therefore would have to go to the ombudsman.

I said that's great as we have here a serious breach of data protection regarding the chafing of my husband's name into my name without consent.

 

He went away and returned with an offer of 50% off my bill plus he took the two months line rental off.

now I've agreed on £76 a month for the next 6 months.

 

Still a little high but can't grumble as just had a good whack of money taken off the bill.

It ended up being £251.

Not bad from £600,

thanks for your help

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Sounds like a result that to me Jabloom...I will amend your thread title to reflect the outcome.

 

Well done.

 

Regards

 

Andy

We could do with some help from you.

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