HMRC & PastDue Credit Solutions

[GaryNI]

Hi,

 

Back in September of this year myself and my wife both received separate letters from HMRC to say we where overpaid Tax Credits and that we need to call them to call them to pay this amount.

 

I did call them straight away to dispute as we were sure that we informed HMRC of a change in circumstances and we believe we shouldn't have to pay this back.

 

The way it was left was HMRC told us we had to dispute it but tbh we never really got round to it.

 

Now we have received letters to both of us from PastDue Credit solutions saying they have been asked by HMRC to contact us in regards to overpaid Tax Credits.

 

I then immediately called HMRC in regards to this and was told that they cant deal with me anymore and to deal with PastDue from now on.

 

Since then myself and my wife have discovered that we didnt actually inform HMRC in change of circumstances and we probably were overpaid the Tax Credits.

 

I do want to set up a repayment but dont want to deal with PastDue at all.

 

Any advice on what i should do ??

 

Thanks G

[smokiejoe]

MR and appeal, but by not taking action at a reasonable time you may well struggle to get anywhere with it, not having a good reason for not doing so.

[dx100uk]

good for you

there no legal requirement to deal with PDC at all

they are a DCA

they are NOT BAILIFFS

and they have ABSOLUTELY NO LEGAL POWERS WHATSOEVER.

 

deal direct with HMRC

 

if you read a few like threads in this forum

search CAG box in the top red toolbar

 

PDC/Advantis HMRC

 

you'll see how to by pass PDC I'm sure

[GaryNI]

thanks for the feedback

 

We have started contact to HMRC in the form of applying and completing the SAR. Do you feel we should wait till the SAR is here before contacting HMRC again or contact them now to setup a repayment plan. I have had a couple missed calls from Pastdue but have ignored them.

 

Thanks

[dx100uk]

ring hmrc tell them what you are doing[sAR is free don't forget]

then offer to setup a repayment plan]

[GaryNI]

thanks for the feedback again,

 

I called HMRC and said we have completed the SAR but i was told i cant setup a repayment plan as the 'debt' now lies with pastdue and i have to contact them. I did mention that i would prefer to deal with HMRC but the person on the phone said to call pastdue now.

 

any ideas on what to do now as i dont want to leave it to long ?

[renegadeimp]

Ignore them and keep pushing. Speak to a HMRC manager if you have to. The people on the phone only say what theyre told to say by their computer screen.

[GaryNI]

thanks renegadedeimp

 

I will call back again and ask for a manager to deal with my issue and to start a repayment plan. Is it worth even a writing recorded delivery letter to HMRC about this ?

[Bazooka Boo]

I will call back again and ask for a manager to deal with my issue and to start a repayment plan. Is it worth even a writing recorded delivery letter to HMRC about this ?

 

When you ring them, tell them that you will put it all in writing and expect a response to your letter, state that you will NOT under any circumstances deal with PDCS shower and they will be ignored.

 

If HMRC want their money then you will pay them direct, and are more than happy to set up a repayment plan here and now, in order for them to recover the outstanding balance.

 

You 'could' send it RD, but a much cheaper alternative, is to obtain 'proof of posting' which is free from the PO counter.

[renegadeimp]

Meanwhile if HMRC play hardball, keep some money set aside, as if you were already repaying them, so if they tried to claim avoidance, you can simply say " excuse me> I have the money put to one side as im not avoiding paying, youre avoiding letting me pay"

[GaryNI]

will update soon when i get feedback from HMRC

[GaryNI]

Just off the phone with HMRC,

 

firstly spoke to the person on the repayment plan team.

As soon as they took my details they said i shouldn't be speaking to them and to call Pastdue ,

i then said i am refusing to speak or deal with Pastdue and will only deal with HMRC on this matter.

 

They then said they'll transfer me to the specialist team that looks after repayments.

After the transfer i again give my details and the person asked was i paying it all in full today,

i said no and will setup a repayment plan now with them for a direct debit.

 

I was then told this isn't possible and the debt is now with Pastdue and to call them to arrange repayment.

 

I said i have requested a SAR from HMRC and will not under any circumstances deal with Pastdue,

they then said well sorry there is nothing we can do.

 

I then ended the call by saying i will now put all this in writing and expect a reply from HMRC on this matter.

 

So after pushing them that i will only deal with them (HMRC) they are now saying no and to only deal with Pastdue.

 

Any ideas or advice on what i should do next ??

[dx100uk]

you've done correct.

if they HMRC want money out of you

they must prove it and provide a means to pay them.

 

 

never ever entertain a DCA on a gov't debt.

[GaryNI]

shall i await the SAR from them (HMRC) now or write them a letter outlining all this ?

 

thanks for the advice

[dx100uk]

id await the sar

I believe you don't think they are correct anyway???

[GaryNI]

id await the sar

I believe you don't think they are correct anyway???

 

well i do think they are correct and we do owe them xxx amount but i am not sure, i will see when the SAR arrives

[Bazooka Boo]

Well done for digging your heels in, the more people do this the better, then they may actually get the message that DCA's are a joke.

[renegadeimp]

Nah they wont. mainly because of the governments relationship with capita as wll as a few of the donators to various political parties.

[GaryNI]

just an update on this thread. Applied for the SAR from HMRC but still have yet to receive it, in that time we have had only had 1 letter from PastDue. I am still ignoring the letters from PastDue until i get the SAR from HMRC but just worried in regards to time as we applied for the SAR at the start of January and its still not here. Shall i write a letter in or make contact with HMRC again ??

[unclebulgaria67]

just an update on this thread. Applied for the SAR from HMRC but still have yet to receive it, in that time we have had only had 1 letter from PastDue. I am still ignoring the letters from PastDue until i get the SAR from HMRC but just worried in regards to time as we applied for the SAR at the start of January and its still not here. Shall i write a letter in or make contact with HMRC again ??

 

HMRC will receive huge numbers of such requests and i would give it a few weeks before chasing. If Pastdue write to you again, you could just write back saying that you are making enquiries with HMRC and waiting for information to come back.

[Bazooka Boo]

HMRC have 40 days in which to send you all the documents requested in your SAR, they are no different to any other corporation, once they are out of time, then you can report them to the ICO.

 

Ignore Pastdue, don't enter into any silly game of letter tennis with them, it has naff all to do with them what you're doing.

[GaryNI]

HMRC have 40 days in which to send you all the documents requested in your SAR, they are no different to any other corporation, once they are out of time, then you can report them to the ICO.

 

Ignore Pastdue, don't enter into any silly game of letter tennis with them, it has naff all to do with them what you're doing.

 

applied for the SAR from HMRC on the 3rd Jan 2017 and still nothing back from them. So in theory 12/13th Feb is their 40 days up then ??

 

Also i will continue to ignore PastDue and not communicate with them what so ever. Thanks again

[Bazooka Boo]

40 days from when they received it AFAIK?

[GaryNI]

Ok, i will give it another week then as i assume that will be 40days.

[Bazooka Boo]

Agreed, I would give them the full 40 calender days to comply.

 

However, have the LBA letter ready to go.