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    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
    • To which official body does one make a formal complaint about a LPA fixed charge receiver? Does one make a complaint first to the company employing the appointed individuals?    Or can one complain immediately to an official body, such as nara?    I've tried researching but there doesn't seem a very clear route on how to legally hold them to account for wrongful behaviour.  It seems frustratingly complicated because they are considered to be officers of the court and held in high esteem - and the borrower is deemed liable for their actions.  Yet what does the borrower do when disclosure shows clear evidence of wrong-doing? Does anyone have any pointers please?
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Monarch Mobility and mobility scooter - Rejecting an item


Surfer01
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As I needed a mobility scooter

I did a check Online and contacted Monarch Mobility via their Online form.

A rep then contacted me and we arranged an appointment.

 

The rep arrived on time on 17th Novemeber 2016 and did a demonstration of the Smarti folding scooter and I had a ride on it.

 

As it seem okay, we discussed finance

however to get finance I had to buy a "package which consisted of an extra lithium battery and a charger.

Also if I took the package they could not do a trade in on my current scooter.

 

I then decided to pay on using my credit card as I could do the trade in and the price was lower so instead of nearly £2700 it was £2295 less the trade in total was £2045.

 

I was then given a document in which it states that I have 14 days to change my mind and return the scooter.

I thought that under Consumer Rights Act 2015 it was 30 days?

 

on the 17th they supplied me with a scooter and the rep had to put in 3 batteries before he found one that was charged.

The rep left and we plugged in the scooter for about 3 days

 

however on Sunday past I went to use the scooter and the battery had lost quite a bit of the charge which is unusual for a lithium battery.

 

On reading the instruction manual it states that the battery has to be charged at least once a week even if the scooter is not used.

Never had this issue with my previous scooter which also had a lithium battery.

In addition, the "ignition" is very loose and the seat a bit wobbly.

 

I emailed Monarch about this but they have not replied.

I looked up their Facebook page and the remarks from a few people were not very complimentary.

Trustpilot also has one or two bad reviews with one being about the battery.

 

Can I reject the scooter because it is not up to standard and if so do I have to pay postage to send it back to Halifax which is about £25?

Who pays the postage to have my original scooter sent back?

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The 14 day return offer which they gave you is a sort of goodwill cooling off period which they were not required to do because the contract is an on premises contract.

 

The 30 days. Which you refer to is a period under the Consumer Rights Act which entitles you to insist on a refund or replacement if a defect develops within 30 days.

 

As you appear to have identified defect and it is within the 30 day period you can exercise that right. You exercise a right by letting them know – best to do it in writing – that because of a defect you are rejecting the item. Right and the letter straightaway. Send it guaranteed next day delivery – signed for. People documents.

 

Because there is a defect, you are either required to return the item at their cost or they are required to collect it. In view of what it is, I would say that they are required to collect it so you can put them on notice in the letter that you are expecting them to come and get it within, say, seven days.

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Thanks

I was under the impression it fll under Distance Selling as the inquiry was initiated over the Internet.

 

I have already sent them an email regarding the battery and will give them until tomorrow as I have until Thursday to reject.

 

The Cancellation clause that rejection must be done in writing and electronic mail is acceptable.

 

I don't want to jump the gun at the moment if they are willing to help.

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If you assert your right to reject, you're not bound. If you send them the rejection, it may concentrate their minds a little. I suggest you do it now.

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ah the hypocrisy. using the eu implemented con rights act, that gives more rights to the consumer...:)

no offence surfer, but cldnt resist that one. :)

just report my post, and it will be deleted.

:mod:

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just remember

if they mess you around

simply do a section 75 on your credit card.

 

def do not pay for it to be shipped to them.

 

they quickly came out to fleece you by selling it!

 

they can just as easy collect the cart the same way!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 3 months later...

An update.

They replaced the battery and all was well

 

however I only used the scooter twice since the new battery was installed.

The scooter was then left on charge.

It is supposed to have a Lithium IOn battery.

 

In late February it was loaded into the vehicle for me to use at the NEC show

however on arrival the new battery was flat despite it being on continuous charge since the battery was changed.

 

I assumed that perhaps I had not plugged in the lead correctly and I was at fault although I am sure that I checked the state of the battery prior to loading it into the vehicle and it was okay.

 

Fast forward to today.

The battery has been on charge for the past two weeks in an off board charger that I bought from Monarch for the sum of £80.

 

I plugged it into the scooter today and it showed that it was only half charged.

Obviously this is no good to me as either the off board charger does not work or the new battery has developed a fault. If I had not checked, we would have loaded the scooter into the vehicle only to find I could not use it at my destination.

 

I have lost all confidence in this scooter being a reliable means of transport for me and would prefer a refund and go elsewhere considering that I have only used the scooter twice and it has done less than 3 miles altogether.

 

My old "cheapie" scooter would remain charged up right through the winter and I am regretting trading it in.

 

I gave them the chance for a repair and that has failed again within 6 months.

The rep came to our home and the transaction was done at my home.

The off board charger was bought separately and just over 14 days ago

 

however I am not sure if it is faulty or not or whether it is the battery.

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well as long as the off board charger is a lion charger cant see it being faulty.

unless by leaving it on charge for so long you've cooked the battery.

as it has no auto trickle charge change over

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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No mention was made that you cannot leave it on charge 24/7.

 

Looking at the charger all the work is done by the same lead that plugs directly into the scooter.

 

The charger seems to be just a "holder" for the battery with no internal electronic components.

 

The rep told us that we could leave the lead in 24/7 and no mention is made in the Owner's manual that this should not be done.

 

At this point I have verbally requested refund from Monarch and will give them a couple of days to respond and if no response,

I will submit a written request,

 

but I need advice how to word the letter and whether I should make mention of CRA or section 75.

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no looks like you are ok.

 

yor originally reported the fault within the required time to demand a refund

the same fault is still there then.

 

pers i'd be rejecting the thing under the CRA 30 days limit.

 

if they don't play ball

 

section 75 time

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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their T&C's are irrelevant as such they don't play any part

the time limit you mention is for visa chargeback not sec 75

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Reading the T & Cs again I have noticed that there is no details on cancellation rights and because this is not supplied it gives me the right to cancel extended to up to a year. I also bought an off board charger from them about 17 days ago which was delivered 14 days ago.

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Post 13

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I phoned them last week and was told I would get a call back, but nothing.

Same yesterday.

 

 

I have written to them over the weekend and sent the letter tracked on Saturday.

I have also started a Section 75 claim for the full amount of £2295 through my Barclaycard.

 

The issue here is that we are away on holiday at the end of the month and I will probably have to buy another mobility scooter to get around otherwise it spoils the holiday for my wife as she does not want to go places without me.

 

 

The concern is I am dipping into our holiday money for the scooter which cost about £500 or a hiccup and no refund and I am left with two scooters and then have to use the small claims court to fight my battle.

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Update.

 

 

I have done a section 75 and sent off all the relevant information.

 

 

This afternoon someone from Monarch phoned me and told me that they want to do a repair.

I informed them that they had already done a repair for the same fault which had re-occurred.

 

 

I informed them that I had lost all faith in the scooter and wanted a full refund.

I was told that they would not offer me a refund as the 14 days for cancellation had passed.

 

 

They were informed that under the CRA 2015 I was entitled to a refund as the scooter had developed the same faults again within 6 months.

They insisted on an inspection and I told them that they must collect the scooter from my residence.

 

At this point I think we may have crossed wires as they were insisting on an inspection and I was insisting that they collect it, however in hindsight maybe this was not the correct thing to do.

 

 

The concern here is that if they take it away and then state it has a different fault,

I am snookered however the loose ignition switch they cannot get around.

 

 

They did also offered to take it away and leave me with a loan unit for my holidays

so I am now very unsure what to do as being stuck without a scooter will be a hassle.

 

 

The other concern is the the decision by the CC and if it will be in my favour.

 

 

The scooter company said if I was successful with the section 75

they would recoup the money from me by other methods?

 

Very unsure at present how to move forward.

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

 

Thanks very helpful and I will stand my ground as nothing to lose.

 

 

However I am still unsure whether to go ahead and buy another Pride scooter which will cost between £400 and £500. At least I will know that it is reliable and the lithium battery will stay charged for over a month.

 

I have always been under the impression that Lithium batteries were better than Nicad or wet cell batteries and would retain the charge longer.

 

 

My hand drill which has lithium batteries stays charged right over the winter.

My previous scooter which had a lithium battery stayed charged over the winter period.

This scooter which has a lithium battery will not stay charged for a week.

 

I bought the off board charger so that I could leave the scooter in the vehicle and just remove the battery for charging however with arthritis in my hands, wrists and forearms, it is impossible for me to remove the battery and the scooter needs to be taken out of the vehicle anyway.

 

 

They are refunding the cost of the off board charge as that was returned within the 14 day period so no argument there.

 

Thanks for the moral support and advice.

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see what bankfodder says but IMHO you are entitled to a full refund.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 1 month later...

Unfortunately I was overseas for most of April

 

 

Barclaycard have written rejecting my claim at present and are requesting that the mobility scooter is examined by a third party.

The concern here is that may be a loop hole for the supplier to oppose the refund if a third party is involved.

 

Also under the CRA 2015 there is no obligation for a consumer to get a third party to appraise the goods before rejecting them.

 

 

BC also state that for a claim under section 75 to succeed breach of contract or misrepresentation needs to be proved.

 

 

I am sure that having the same faults come up again within 6 months from date of purchase is breach of contract.

 

In the meantime

the supplier collect the scooter and left an unsatisfactory loan scooter.

 

 

On 10th April I emailed asking for an update and when no reply I chased it up again a few days later.

 

 

Still no reply although I had confirmation that they had received the email.

Seems the supplier is not bothered with customers?

 

Seems Barclaycard are also playing hardball!

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section 75 differs from CRA

 

 

I would answer that you are quite willing to get a third party to inspect the scooter

however

at present the supplier has it and are refusing to communicate back to me

and

that as long as the inspection fee is refunded should the section 75 be successful.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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BC have contacted me again today and are stating that I need to prove breach of contract and telling me that the merchants T&Cs show that there has been no breach of contract and that the CRA does not apply to breach of contract?

 

 

They referred me to the Which website and stated that after 30 days I could not get a refund at all and that the merchant should be given 3 chances to repair before a refund is issued.

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as far as i'm aware cra says 'repair replace or refund'

the singular..repair [once only]

 

 

and CRa does apply to contracts ...silly beggars..

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Gobsmacked!

 

When I did not hear anything further from Barclaycard I phoned them yesterday to be told that as it had been escalated I would need to wait.

 

I advise them that as it had been 8 weeks since I had raised the initial dispute on 18th march 2017 ,

I was going to contact the Financial Ombudsman.

 

I was then told that as the complaint had only been raised on the 3rd May

I had to wait 8 weeks from that date before I could raise the complaint to the FOS.

 

I have always thought that a dispute and a complaint in this context were the same thing.

checked and it is the date I raised the dispute.

 

BC have been very obstructive regarding this section 75 claim despite all the evidence showing that the trader has breached the contract on more than one occasion and still has the scooter in their possession and has not collected their loan scooter despite a request to do so.

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