gymetc and harlands - dont know what to do

[gilly5001]

hi

looking for some advice

 

 

- my daughter joined gymetc where she enjoyed attending until some unwelcome attention from a personal trainer has made her feel very intimidated.

 

 

he messaged her and told her things he'd imagined with her when she made it clear she was not interested.

He told her that ither people in the gym had mentioned how the two of them were getting along.

She is a very naïve and sensitive 18year old girl and now does not want to go to the gym.

 

I asked her to let me contact them but she doesn't want to get the PT into trouble (silly I know but she is a worrier)

 

Her friends redcommended she canx the DD and just ignore till they go away

 

Now we have a letter from Harlands stating she has now incurred a further £25 charge and as such is in £89.98 arrears

under your memebership agreement you have promised to pay this debt.

 

 

if you continue to refuse to honour that commitment we will have no option to take further steps

ignoring our letters is only resulting in further charges being added

 

if you do not contact us by 15th august your balance of 229.91 will be passed to a debt recovery company who will add fess to their account.

 

 

So - do I contact the gym or Harlands?

 

she'll pay for what she owes although I'm not sure how much that is,

perhaps £25 but she isn't paying the rest and we need to formally cancel.

 

 

I'm happy to detail exactly why the inappropriate actions of their employees has led to this

 

 

thanks in advance

[dx100uk]

I think i'd be sending the contents of those texts to their flippin MD by email..

 

 

when did she stop attending

when did she cancel the DD

[renegadeimp]

Ignore them. And I would be informing the md of the gym and threatening to get the police involved

[gilly5001]

hi

thanks

she stopped going two months ago and it's £20 per month. Im trying to find a head office for gymetc - my daughter doesn't want to go direct to the gym knowing they are all mates and people she know go there etc. I think she just wanted to walk away and they canx her membership and forget about it,

perils of social media too I guess that everyone knows everything

I'll ignore harlands - I didn't know whether to email them advising of situation and intention to cancel

[gilly5001]

there doesn't seemto be a headoffice - the only email address is for the local gym itself -. any other contact on the website is to Harlands

[gilly5001]

this is in their terms though

 

 

Breach: This agreement can be cancelled if we are in breach of contract including if we do not provide facilities or services you may reasonably expect and we have fallen well below that standard

 

 

it is this that I will be cancelling the membership under - looks like we will have to contact them

[renegadeimp]

I'd say they breached it under the harassment

[slick132]

Hi Gilly,

 

It's understandable that YD doesn't want to go into too much detail about this and kick up the fuss which others would be happy to do. However, YD must approach the gym to explain why she had to cancel the m/ship.

 

YD doesn't need to worry about Harlands too much at this stage. Shortly, they'll write to YD using their CRS letterheading but this can also mostly be ignored. The same advice goes for demands that are likely to be received from The Zinc Group and Spratt Endicott (Harland's current pet solicitor).

 

These demands are speculative and, despite what they threaten, they are not able to enforce their admin fees or the gym fees.

 

YD needs to contact the gym for 2 reasons :-

 

1. To help stop the PT doing this to other vulnerable young girls.

 

2. To give them her reason for cancelling the gym agreement without giving the normal notice required, or for the usual reason (redundancy, relocation, injury or illness).

 

She does not need to go into too much detail initially but, if the gym are foolish enough to release YD from the m/ship, then we can help her disclose further info as necessary.

 

If you want to draft a letter and post it her for comment, you're welcome to do this. Or let us know if you need help with this.

 

Most importantly, do NOT deal with this by phone at all. If Harlands/CRS try to call YD, tell her to simply say nothing and hang up. She cannot compel her to talk to them.

 

[AnnoyedBrit]

there doesn't seemto be a headoffice - the only email address is for the local gym itself -. any other contact on the website is to Harlands

 

From what I've found I believe the company number is 03462245 (search it on the Company House BETA site - can't link it I don't have enough posts).

 

F X Leisure Limited.

Fx Leisure, King Street, Leyland, Lancashire, PR25 2LF

 

Not sure if this helps or not.