Just won against EE

[king12345]

It ain't over until it's over

[FootballPlayer]

Got a voicemail from the customer relations head. I quote " i have done some investigation and can confirm the default on the account is wrong. As you migrated from tmobile to ee your account wasn't closed properly, I have requested to get the default removed but i need to speak to you further" so the default has been there for 3 years, all the stress it has caused, surely i can ask for compensation?

[fkofilee]

Well... This is great! A further turn out in your favour FP...

Yes you could but they will probably make it poultry...

 

Court could be an option but can ideally only be quantifiable losses to you... Unless a judge rules for ex gratia payment

[FootballPlayer]

Well... This is great! A further turn out in your favour FP...

Yes you could but they will probably make it poultry...

 

Court could be an option but can ideally only be quantifiable losses to you... Unless a judge rules for ex gratia payment

 

Hi fko mate.

Whats the best source of action to be taken? I spoke to ombudsman they said they wont look into the matter until after 8 weeks or unless i get a deadlock letter. I don't think ill get a deadlock letter because they never reply via email or letter. Just phone calls.

[FootballPlayer]

Hi fko mate.

Whats the best source of action to be taken? I spoke to ombudsman they said they wont look into the matter until after 8 weeks or unless i get a deadlock letter. I don't think ill get a deadlock letter because they never reply via email or letter. Just phone calls.

 

Advice anyone?

[king12345]

My advice is this: Forget the ombudsman and start a court claim.

See earlier posts for details.

[FootballPlayer]

Ok.

Can you please tell me what are the key steps to be taken.

 

Well I know I have to send them a Letter before action. But i want to know what is the actual process of starting the court action. I have never done something like this before

[king12345]

You Will need to register with mcol and after 14 days from the letter before action you will need to start a claim.

It's pretty self explanatory and the form is easy to complete.

One bit of advice is to send the lba to their registered address and make sure you use their registered name.

Some companies trade with names that are not registered anywhere, usually you'll find their full registered name in the small print

[FootballPlayer]

You Will need to register with mcol and after 14 days from the letter before action you will need to start a claim.

It's pretty self explanatory and the form is easy to complete.

One bit of advice is to send the lba to their registered address and make sure you use their registered name.

Some companies trade with names that are not registered anywhere, usually you'll find their full registered name in the small print

 

Cheers king. Top man. I will draft a letter before action and put up here so you can let me know if its ok. I will also post the set back to them but will mention this is my property and the only reason i am giving back is to avoid the default etc. Then I will take it from there

[Consumer dude]

Isn't taking court action

 

Are they still saying you owe money and you don't agree and you haven't paid of is it something else..

[FootballPlayer]

Isn't taking court action

 

Are they still saying you owe money and you don't agree and you haven't paid of is it something else..

 

1) putting wrong default for 2 years - compensation

2) being mischarged for iPad that I cancelled for 4 months

3) no signal or reception on phone

4) advisor promised thet she will close the account but next day rings and apologies that she forgot to mention she can't close until I return the set - added stress. Had to take day off work as i fell ill. So another compensation

[BankFodder]

I understand that you have a complaint against EE and you want to start a court action.

 

Will be happy to help you but this thread has gotten into rather a mess. I'm going to close the thread and I'd be grateful if you would start off a new thread with a proper title and outline exactly what has happened in a careful and structured way.

 

Thanks