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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
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Just won against EE


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Right.

I think this email will provide with the summary

 

Hi

I am officially writing this complaint in regards to the previous complaint that I made, reference is attached above. This is also an official complaint all the disgraceful guidance and service i have received as mentioned below. Basically, I spoke to the advisor in lengths about EE/Tmobile putting 'wrong'default on my credit report even when I successfully paid all my bills on time and fully cleared it. The advisor first said "I have an outstanding October 2013 balance that remains unpaid". But the actual default which was wrong anyway was recorded on May 2014. I queried this with the advisor and he said he passed this dispute to the relevant department who will contact me. Now that was his last reply on 23/12/2015. We are more than a month into this and still no response. Another thing that proved I never missed my payment and paid all the bills on time was my line was never deactivated and I successfully upgraded my contract twice. Now this error caused by your poor staff had left me in severe distress. As I have been applying for mortgage to find a shelter and this utterly wrong default on my credit file has made my life very painful.

 

Worst thing is, your advisor was himself confused as he wasn't quite sure either how this was mistake happened. Now I have been a customer of Tmobile/EE since 2016 so I am into my 6th year. The way you have treated me is utterly graceful and terrible. I have successfully upgraded my contract twice. So assuming i missed a payment I wouldn't have ever allowed to upgrade and my line would be disconnected, right? But none happened because I am a responsible customer that has paid all bills.

 

Now, moving onto my second part of the complaint. I rang EE advisor last year sometime around August- September. Now i told the advisor I receive very very poor signal that makes it impossible to make calls or use my internet etc. The advisor reassured me with ee wifi call this will soon change. Now I have patiently waited to this day and still when im in my house etc i get no signal at all. And I am still paying all my monthly bill for no service at all. When I asked to find an amicable solution by leaving in order to find a network that actually works, I was quoted I would have to pay all my monthly charges to cancel my contract. This is deemed to be unacceptable as I shouldn't be paying for something I can't use.

 

Part three of the complaint, When I upgraded in 2013. I took iphone 5s along with an iPad mini. Now that my contract came to a close last year so before upgrading I told the advisor to cancel my iPad contract. Now that she told me at that time that I will be eligible for upgrade after 3-4 weeks but rest assured she cancelled my ipad contract as the contract came to end so I informed her. Now later on, I was found out I was still getting billed for the past next months. So I rang customer advisor and queried. He told me to my shock, the ipad was never cancelled and that he would make sure it is now. So, as I encountered financial difficulties in November as responsible customer I informed to the advisor so he offered me discount for 6 months.

And now currently to my suprise, once again in my bills I am still being charged for the iPad that I cancelled. Shockingly, in December I again spoke to the advisor to make sure iPad was cancelled and he said yes it was. This chain of events all mentioned above has caused me severe distress and stress. As none of the factors mentioned above were my fault.

 

And finally to sum it up, when I was offered this temporary discount package, I was told that if i go uptill £10 of extra allowance my services will be restricted automatically. Now this again hasn't been the case. In my recent bill I have been charged extra fkr going over when previously the advisor promised me there is a restriction of uptill £10 incase i go over so my services will be restricted. Your customer service has also been atrocious. I was told to ring the collections team in order to pay my discounted rental or any query I had should be taken to them. So in December, I rang the customer service. I told him to put me through collections team after explaining why etc. I was put through. Then when i was speaking to the collections advisor the line adruptly dropped. So I rang once again, only to be informed by the advisor the collections team don't speak to customers like that when I just spoke to them literally 5-10 mins ago. I queried and was put on 15-20 mins on hold. Then finally, a very rude collections advisor spoke to me as if i did something wrong in speaking to her. This is absolutely graceful and abysmal.

 

I have patiently waited for all of the above problems to be resolved but to no avail. This has caused me unimaginable stress. Now, inconclusion i have been treated terribly by EE. I have been constantly played around with. All of the events above caused by ee to me had severely distressed me. I have to go outside far away in the environment to make calls...and i am paying for all of my package. All the factors above has severely affected my life in a very bad manner. My health has also been affect by these problems caused by you, as I suffer from sharp left arm pains due to stress. Therefore the amicable solution will be to:

 

1) End the contract and the account to be marked as settled on my credit file.

2) Removal of the unknown, false default wrongly marked by EE from my account

3) Compensation for all the distress and medical problems it has caused me

 

 

 

If you don't adhere and acknowledge the complaint, I will be referring this to ombudsman and Ofcom.

 

Best Regards

 

 

My sister was the account holder and I was the bill payer. Paid every bill on time but all of a sudden they put default on my sisters CRA. We were shocked. Contact their credit department in December. The person dealing with this was confused as why the default was recorded. He said he would get back to me in two days but never replied again. Me and my sister wrote the above email etc

 

EE kept on charging me for the ipad I cancelled at the end of the contract last September.

 

I don't get any reception/signals where i live now from EE.

 

 

You can see all the above points in detail in the email. Spoke to their customer relations head today for 45 minutes. Was a very long and straight forward conversation as she saw the account and accepted the fault. Although she was quite rude and tried her best by giving replies like "oh sorry but you have to contact our 'this' department etc I can't do anything" i flipped. But in the end after this long conversation she agreed to terminate the contract and refund me for the wrong ipad charges I paid.

 

She said final bill of £119(outstanding balance) will come and i will need to pay that in 14 days. Also going to forward her the correspondence to get the wrong default removed

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Mods, why am i not able to edit my posts? Wanted to add bit more description in my above post

 

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After all they've done to you, there's a final bill of £119 to pay???

Sorry, but i don't call that a victory.

I would go back to them and ask substantial compensation for the wrong record in the credit report.

By substantial I mean the £119 exit "fine" plus a couple of hundreds for the trouble.

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I need advice. The woman called me today and said I would need to return the handset. I told her firstly she didn't tell me this on Saturday. I told her im more than happy to return the handset as long as the £119 on my account is waived away. She said no no no thats not possible and said she won't close the account until i have returned the handset and paid £119

 

What should i do?

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They're fobbing you off.

They have done very wrong and want to continue taking money from you.

Write to the CEO again and let them know that you will take this matter further.

Then, if you are prepared to do so, start court action.

They have put a wrong default on your credit record and all the other stuff, and now want money that you don't owe them.

I would take it all the way

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They're fobbing you off.

They have done very wrong and want to continue taking money from you.

Write to the CEO again and let them know that you will take this matter further.

Then, if you are prepared to do so, start court action.

They have put a wrong default on your credit record and all the other stuff, and now want money that you don't owe them.

I would take it all the way

 

I have launched the complaint with communication ombudsman. Going to forward them all the correspondence etc.

 

There ceo never replies. Emailed him several times. The customer relations head is a bully

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You can only edit your posts a maximum of 10 minutes after posting. There are reasons for this.. you can always at more information at anytime. E by adding a new post or asking admin to do it for you...

 

I can't edit mine at all.... there's no edit facility on this site... TB

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I have launched the complaint with communication ombudsman. Going to forward them all the correspondence etc.

 

There ceo never replies. Emailed him several times. The customer relations head is a bully

 

Don't expect anything good from ombudsman.

In my case they said that I was not due any refund because vm had overcharged me only a couple of pounds a month (for years).

So they reckon that it's ok to overcharge customers as long as it is a small amount.

Joke!

Take them to court

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I am in abit of dilemma, i have registered the complaint with ombudsman. The pathetic advisor told me today morning she won't close my account until I return the handset and pay the balance. She said i will still incur charges until i have returned the handset. I don't want to pay at all as its in dispute. If I don't pay they will record default on my sisters account as she is the account holder.

 

Is there anyway i can ask the account to be frozen until its resolved?

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I would start court proceedings immediately.

It's not expensive at all as it would be allocated to the small claim track.

Send them a letter before action via recorded delivery to their official head office address.

If they don't reply or refund in 14 days then you can start a claim via the mcol.

Plenty of reading about it on this forum.

Someone might advice better, however I would send them the phone with the letter before action to avoid another default on the credit record.

Make it clear that you consider the phone your own property and you're only sending it to avoid a further default.

Don't waste your time with the ombudsman, especially now that they have complicated things by asking for the phone back.

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I would start court proceedings immediately.

It's not expensive at all as it would be allocated to the small claim track.

Send them a letter before action via recorded delivery to their official head office address.

If they don't reply or refund in 14 days then you can start a claim via the mcol.

Plenty of reading about it on this forum.

Someone might advice better, however I would send them the phone with the letter before action to avoid another default on the credit record.

Make it clear that you consider the phone your own property and you're only sending it to avoid a further default.

Don't waste your time with the ombudsman, especially now that they have complicated things by asking for the phone back.

 

Thanks for the advice king. But I am not quite sure if sending them a letter will make any difference as I have tried contacting their heads 5-6 times without any success.

 

In the meanwhile, as the dispute is with ombudsman do you reckon I should send them the phone? Even if i send it back, they want me to pay £119...to close the account otherwise they will put default on account

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This time it will be a LETTER BEFORE ACTION which you will type in big bold letters as a title.

 

You must do this and give them 14 days to respond before launching court action. Only do this if you intend to take court action

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As SabreSheep said, the letter before action is part of the pre action protocol.

You will have to send it to prove to the court that you tried to come to an amicable resolution.

Read about the pre action protocol, it's pretty straight forward.

Unfortunately if you want to avoid the default you will have to send them the phone and the £119.

From now on don't call them, put everything in writing because anything they say on the phone is simply hearsay.

You could record the calls, but better to keep things neatly in writing imo

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