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    • JCP190
      Faulty Nissan Qashqai From Big Motoring World

      By JCP190 · Posted

      Good evening, My husband and I are looking for some help regarding a faulty car which we have recently purchased from Big Motoring World Enfield. The details are as follows: - Make - Nissan Qashqai 2017 1.2L milage 55,349 miles.  Date purchased -   01/06/2024 Price paid - Deposit £9000, finance £4794 (this includes the 3yr Nissan extended warranty), buyers fee £249.      Total including all fees etc = £ 13794.        Initially, during the test drive, there was no problem with the car at all and this is why my husband bought the car on the day. No problems on the way home from the dealership and up to three days after purchase, the car drove smoothly. However, after day 4, occasionally we would feel a slight shudder during some gear changes (automatic car). Over the next few days these shudders worsened and then on day 5 the car would make very a very loud shudder with every single gear change. It was at this point we contacted Big Motoring World for advice as we are still under the 14 days no questions asked return.  My husband contacted BMW for advice on 06/06/2024 and stated the problems as above. He spoke to a sales person who informed him that he should only take the car to a Nissan dealership (we have now been told that this is false information). We were also promised that a courtesy car would be provided for us after the fault on the car had been identified and confirmed by their mechanic fixing the car. We took the car to the garage that Big Motoring World had told us to go. Upon arrival there we discovered it was a third-party garage, not Nissan. We took the car to the garage on day 9. The mechanic ran a diagnostic test which found no faults, but after the test drove the car and below are his findings...   we scan the car but no faults with the gearbox showing but when I test drove the car it was really juddering and jumping.I spoke to my auto transmission specialist and he said they are very common on these as the CVT belt starts jumping within the box due to pressure loss.  We had this vehicle in for diagnostics for gearbox mate but both the gearbox and battery are faulty.Gearbox supplied and fitted comes to £3500 plus vat   Where we are at now…. My husband spent all of day 10 (11/06/2024) making phone calls between the garage, Warranties2000 and Big Motoring World. He tried, unsuccessfully to find out if the diagnostic reports had been shared between all three. Everyone kept saying the report hadn’t been received and yet the garage assured us it had been sent. Eventually we were told that the courtesy car would be given to us if it was deemed the works to fix the car would take longer than 8 working hours, and that decision would be made after 48hours of receiving the report. Today is day 11 and no decision has been made as nobody is telling us any decisions as people are off sick or on holiday! Today we called the garage and told the mechanic NOT to start any work as we will be returning the car. He said none have been started and we have left the car in his storage as he has deemed the car undrivable. I have sent an email to BMW now formally stating that we want to return the car and I have used the terminology that was suggested.   What can we do next?   Thank you everyone. .  
    • Laura Cooke
      Bank Parking ANPR PCN PAPLOC Now Claimform - wrong reg - Appeal failed - Belvedere Street Car Park, Mansfield, Nottinghamshire, NG18 1JJ

      By Laura Cooke · Posted

      Yes will do thanks Dave, I wonder what will happen at the preliminary hearing no idea what they will ask I assumed once I sent the proof they asked for about my sons condition that I would have just  been given the go ahead to be Litigation friend
    • FTMDave
      Bank Parking ANPR PCN PAPLOC Now Claimform - wrong reg - Appeal failed - Belvedere Street Car Park, Mansfield, Nottinghamshire, NG18 1JJ

      By FTMDave · Posted

      First the judge will rule on you representing your son, which will be a doddle. After that the full hearing date will be fixed, with WSs exchanged 14 days before. So for the moment just concentrate on getting the right to represent your son.  
    • jmxo
      Evri lost 2 parcels approx. £600 (part 2)

      By jmxo · Posted

      Thank you, the mediations in a couple of days so hopefully they show up this time. I'll update this thread after how it goes
    • Laura Cooke
      Bank Parking ANPR PCN PAPLOC Now Claimform - wrong reg - Appeal failed - Belvedere Street Car Park, Mansfield, Nottinghamshire, NG18 1JJ

      By Laura Cooke · Posted

      Good work Dave thanks all prepared well in advance, when do I have to let the applicant have a copy

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      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Asking landlord to reduce rent

youlsey
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youlsey

youlsey

Posted
Posted

My partner and I live in a 1 bed flat in a house conversion. Our bedroom is above the kitchen/living area of the problem tenants below us.

 

For about 2 years we have been complaining to the landlords about the noise from these tenants. They run a loud extractor fan at all hours of the day and night, bang doors and cupboards, shout at each other and their kids. Now they have a crying baby!! The walls are paper thin to the point where the heating cannot keep the room warm at all.

 

The landlords have written them multiple "warning" letters and had one meeting with them, where they agreed to keep the noise down. This didn't happen. We kept complaining so there was a meeting between us and these tenants, which they denied making the noises. Again it didn't change.

 

I then wrote a formal complaint, in which they reply was saying we are now alleging the noises are happening, even though in the past we have provided recordings of their noise! They also said if we agree to have the landlords come around and do a sound test (which involved one person in our room and one below shouting and banging doors). It clearly to them failed. They have now organised their building contractors to come around to investigate further - but their solution was a bead of silicone around the skirting boards?? This is yet to happen but will not solve the issue.

 

Are we within our rights now to start formally telling the landlords that we are withholding rent payments until this problem is fixed?? It's reached a point where my partner now sleeps on the couch in our living area because the noise is just too much.

 

The other issue is parts of our flat and the building are i believe not up to fire safety standard. By the way the landlords own the entire building.

 

When we first moved in the building inspector and the boss builder did an inspection. The large window in our bedroom needed to be replaced - it was classed as a fire escape and should remain completely open to roll out of. But it just keeps shutting. The builder was told to replace it. Also our front door should have a furry seal around the edge, but didn't and again, should have been installed. To this day, 2 and a half years later, they have still not been corrected. Are the landlords in breach of our contract and fire safety standards??

 

Could we ask for a rent reduction perhaps?? And should we seek some form of legal advice?? We are at a loss here - the landlords do nothing and the only time you really here from them is to do with rent payments. We are contracted until mid 2107, and couldn't afford to move now, unless the landlords gave us our full deposit back before we moved out - not going to happen!

 

If anyone has any sort of advice, it would be greatly appreciated. Or any more elaboration about anything i have written, please leave a post.

 

THANK YOU!!!!

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youlsey

youlsey

Posted
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Posted

The landlord's builders have now insulated the other tenants bedroom area and not ours!!!! And they only put a fresh bead of silicone on the top of the skirting board around the bedroom. We are FURIOUS! And no the sound is EXACTLY THE SAME.

 

Can we seek and where would we seek legal advice??

 

Would the CAB help or the Council??

 

Or can we write another formal complaint to the landlords asking them to reduce the rent to match the standard - a bedroom that is uninsulated and freezing in winter with no soundproofing?????

 

Please can anyone offer any kind of advice??

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  • 1 month later...
youlsey

youlsey

Posted
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Due to ongoing issues that the landlord will not correct, i am thinking of writing a second formal complaint to my private landlord.

 

I will this time ask them if they are not prepared to fix all issues that they reduce the rent until such time i can then save money and submit a request for a mutual release.

 

Does anyone know if i am completely within my rights to do this??

 

Any info will help.

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AndyOrch

AndyOrch

Posted
Posted
No harm in trying but, what are the issues with the property?

 

Is it in previous threads?

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?455339-Private-rent-with-noise-issues-and-breach-of-fire-safety

We could do with some help from you.

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AndyOrch

AndyOrch

Posted
Posted

Threads merged ...please do not start new threads on the same matter.

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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youlsey

youlsey

Posted
  • Author
Posted
Threads merged ...please do not start new threads on the same matter.

 

Regards

 

Andy

 

 

Well - nobody replied the first time with any proper info so i kept it short and sweet.

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AndyOrch

AndyOrch

Posted
Posted

So which thread title do you prefer?...pick one that will invite more responses.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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Steve__M

Steve__M

Posted
Posted

Your local council housing department and environmental health can deal with the safety aspects and noise aspects.

 

Your only other course is to consider other properties - either to plan to move or to provide evidence to your landlord that you are over-paying given the condition of the property and the noise issue.

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neil6534

neil6534

Posted
Posted

you are entitled to enjoyment of the property - you can ask for reduced rent but whats the point you'll still be getting the noise - maybe if you have a fixed tennancy you can ask if you can terminate based on the problems above and find a quieter place?

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  • 3 weeks later...
youlsey

youlsey

Posted
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Update: 2nd Formal Complaint put forward to the landlords. Took some advice from the replys in this thread, however1 week has passed and no direct reply.

 

The only letter they sent was to inform tenants (unsure if all or just us) of an inspection, apparently by the Council. Will wait and see what the Council do......

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