* Please HELP * GE and the FSA, or how the FSA responded to the GE charges & the PPI claim

[dx100uk]

don't think the single cover / time is a valid reason

 

 

use the ticked boxes as your main reason.

 

 

dx

[Munirs]

Thanks Dx

 

Bring on GE (fingers crossed)

[Munirs]

Hi All

 

Just started to look at the charges the GE had added to the loan over the years.

 

Having read some amazing accounts of heroics in this forum of ordinary folk abused by GE over the years and their fightback and some admirable support by members of this forum, I found this little gem, http://www.consumeractiongroup.co.uk/forum/showthread.php?299844-Reclaiming-Arrears-Charges-from-GE-Money-Home-Lending, an extract of which is :

 

"If you visit the libraryicon on CAG you will find the simple spread sheet, this has all the calculations in place for standard s69 interesticon..

Download the file it's in Microsoft Excel. This was my starting point..

 

you will understand it once you open the file just change the info to suit your individual charges..

 

You might request later restitionary interest but, for now use the simple charges.

 

Please note: Don't include any solicitors fees, default charge, late payment charges, bounced direct debits charge.. There should be a prelim letter for requesting your charges back, if you have a problem just shout..

 

There is a sequence to follow i.e. Once you know the extent of the charges then, send a prelim with a summary of the charges (don't include interest at this stage). After this and you receive a standard letter back you will send an LBA ( letter before actionicon) giving them 14 days or your going to file a claim in the county courticon. These guys play hard ball and use a specialist firm of solicitors so, keep your nerve! Take care..

"

 

Do I just proceed along the lines of what Nevos said there. And is there anything I should be aware of and add to that?

 

Thanks

Edited January 19, 2015 by Munirs
mistake

[Munirs]

Hi

 

Can someone here please confirm that I can use the spreadsheet from this link to reclaim GE unfair charges: http://www.consumerwiki.co.uk/index.php/Guide_to_reclaiming_bank_charges#Bank_Accounts

 

Titled England Simple.

 

After reading quite a few threads, I can see many letter templates but I can't remember where I saw the spreadsheet for charges

 

Thanks for your help.

[dx100uk]

post 27

 

 

dx

[Munirs]

post 27

 

 

dx

 

Thanks Dx. I was sure I had seen it somewhere....Face palming myself now! Thanks a lot

[Munirs]

Got a reply from GE , and gauging from what I have read here so often, no a shocker either.

 

In the letter, they say that:

"...whilst GE Money provided the finance to you for the PPI, GE Money did not sell it to you. This was taken out through Blue Sky Personal Finance.

 

As you complaint is specifically about the advice you were given, and because GE Money neither sold this PPI to you, nor were they present at the point of sale, I do not feel we can investigate your complaint fully or fairly"

 

The letter going on to say "...You will need to contact Blue Sky Personal Finance directly....."

and also says "to assist you, we have forwarded a copy of your complaint to Blue Sky Personal Finance..."

 

They then give out the address for Blue sky.

 

The letter continues with "If you are unable to contact them, it may be that they are not longer trading. In this case, you will need to identify and contact the company Administrators to make a claim"

 

The letter ends with "I would advise you that this is our final response and your complaint is now closed..." and "...If you are dissatisfied with my decision, you may ask the Finance and Leasing Association to look into your complaint."

 

 

Not the least unexpected, I guess.

 

GE Money did not sell the PPI, but they do take the premiums for it. Surely, there is the indirect connection between GE and PPI and somehow. they should be held responsible for that.

 

Any advice please.

 

Please advice on the GE Money response in my previous reply.

 

 

GE Money charges:

================

I have filled in the spreadsheet for the charges.

I have identified the following items on the statements that I think are "claimable". Please let me know otherwise:

Direct debit recall charge

Default notice charge FNL

Calling in notice Cl 1 - Callin

Administration fee LIV - Sec I

Debt Counselling VSC - Visit

Solicitor interim legal fee F

Administration fee

Miscellaneous Repossession cha

 

Some other stuff on there like contract interest charge??

 

Also two cryptic entries : Transfer from s/a C and transfer to s/a E ??

 

The spreadsheet didn't have any figure for interest rate but I am using 8%. Hopefully this is correct.

 

Thanks for reading and your help.

 

I have uiploaded the spreadsheet, hopefully it helps.

[dx100uk]

were the sols fees within the time of a court claim if not you cant reclaim them.

 

 

I've alerted you to this before I think

was the mort rate 8% then?

[Munirs]

were the sols fees within the time of a court claim if not you cant reclaim them.

 

===========

 

The sols fees were within the the time of a court claim.

 

 

I've alerted you to this before I think

was the mort rate 8% then?

======================

 

Just re-read post 27, and you're right sorry...

 

The rate is shown as a monthly rate of 1.194%.

 

In regards to PPI, I am thinking of sending the documents to the broker, instead of trying to argue with Sky on whether they are still liable to the claim.

 

I think this maybe better?

 

Thanks DX

[dx100uk]

I'm getting knickers in a twist by repeating things

the sols fees If they were within the time of a active court claim

cannot be reclaimed

 

 

take the monthly rate and covert it to yearly

then use that not 8%

 

 

http://www.stoozing.com/calculator/apr-rate-converter.php

[Munirs]

I'm getting knickers in a twist by repeating things

the sols fees If they were within the time of a active court claim

cannot be reclaimed

 

 

take the monthly rate and covert it to yearly

then use that not 8%

 

 

http://www.stoozing.com/calculator/apr-rate-converter.php

 

 

Sorry Dx, should have said that I actually saw your post that lists what are chargeable items and it said there sols not reclaimable.

 

 

I have decided not to do those.

 

 

I answered your question but didn't clarify that I saw your post about the list.

 

Also, I was going to take monthly rate and make it in annual rate...

 

I am getting my head round this...slowly!

 

Thanks for your patience and help, mate.

[Munirs]

Finally, I got a reply from GE Moeny, in repsonse to unfair charges.

 

The letter states that GE Money is only required to review fees applied to the account within the last six years under the Limitations Act 1980.

 

 

As my claim contained most of the charges that are over this period,

they will not accept those charges and only reviewed charges from 2009 till 2015.

 

However, most of the Admin charges, late fees are only shown for the period before 2009. I don't see any after 2009,

however, the account was very much in arrears and the did apply to the court too.

 

 

I am not sure why their statements shows no admin fees and late fees after 2009.

I know from a conversation with a GE Money staff, they told me that I was incurring monthly fees?

 

However for items charged after 2009, they put forward various arguments, for example:

 

1. Monthly Admin Fee (MAF):

This is applied to the account every month it is in arrears with GE Money.

This charge is applied to recover the costs we incure in relation to the account being in arrears.

These costs include monitoring the account, contacting our customers by telephone or letter and making payment arrangements with them --- (!)

 

They add:

Admin Fee 16 Feb 2009:

during my investigation I found we sent you a letter date 6 Feb 2009 (when they knew we were in Australia, and yet sent to UK address)

which advised you this fee is in relation to the legal notices issued to you (not aware of as we were not in UK)

 

Admin fee 12 Oct 2011

I found this charge was applied to recover the costs we incur in relation to the account being in arrears.

These costs include monitoring the account, contacting our customers by telephone or letter and making payment arrangements with them --- (!)

 

2. Debt Counsellor Charge:

this is the charge invoiced to us by the debt counsellor for the visit to your home, in order to understand your circumstances

and obtain your proposals towards your arrears (!)

These fees will not be applied if you cancelled the visit 10 days from our instruction letTer. (!)

 

The other two charges they mention are: Misc Repossession charge and Solicitors legal fees

 

They add we are confident our fees are not punitive charges and represent a true administrative costs incurred by GE Money.

 

Also the letter says this matter is now closed.

 

If you dissatisfied with the decision you can refer to the Finance & Leasing associate (FLA) within six months. Six months expires on 13 August 2015

 

Also it syas that this part of the complaint falls outside the jurisdiction of the Financial Ombudsman

because it is in relation to charges appkied to your account before 1 April 2014???

 

Note (!): They were aware I was in Australia.

 

 

What is astonishing is that they admit that

" UNDERSTAND IN YOUR LETTER OF 25 jANUARY 2015 YOU WERE IN AUSTRALIA AT THE TIME!".

It's a lie because in 2008, before we left for Australia,

I had a chat with a member of staff at GE Money, for them to send me payment slips so I could use them in Australia.

I also contacted them from Australia too!!

 

I am sure as shocked I am with the reply, many here have probably seen it before and know how to dealt with these sharks.

 

Thanks any for help and for reading this.

 

In regards to the time limits for a charges, I have read elsewhere this :

 

"Charges claims are not subject to section 5 of The Limitations Act 1980, they are covered by section 8.

You can recover all of the charges applied to your mortgage account going back 12 years from the date you issue your claim, so don't wait. "

 

Can anyone verify this please.

 

Statement from: reply #9 in http://www.consumeractiongroup.co.uk/forum/showthread.php?441001-GE-Money-Unregulated-Loan-taken-out-July-2006

 

Found something here from Dx no less!

Dx:

 

"limitations act is 12yrs on mortgages and Ge know that."

from reply #14, see this http://www.consumeractiongroup.co.uk/forum/showthread.php?400468-GE-money-and-compulsory-visit-fees

 

 

Clearly, as the loan is a secured loan and as such the time limit is not of 6 years as claimed by GE? or am I wrong?

 

Now I am sure that I have been "lied" to about this six years time restrictions.

 

I am going to formulate my reply, including;

 

1. Mention that under the section 32 of the Limitations Act of 1980 for secured loans, the time limit is 12 years.

2. Since they claim their fees are "true representative of their costs", I am going to ask for a a strict proof that their losses were actually incurred and givebreakdown of the administration charges and these are evidenced in writing.

3. I did not agree with the home visits therefore they must refund these. Their Solictors fees for no show is outrageous.!

 

 

Interestingly, I have found by digging around that : why are they suggesting the FLA and not the FSA?

 

The FSA fined GE IN 2008 for their failings. FLA seems to be a trade association and NOT a regulator. see: http://www.fla.org.uk/about

 

 

Putting together a case.

 

Any help is much appreciated,

[dx100uk]

quite correct 12yrs

if you had arrears and you had not paid them

I'm sure GE would state its 12yrs

 

 

if they can do it you can.

 

 

dx

 

 

 

 

i

[Munirs]

quite correct 12yrs

if you had arrears and you had not paid them

I'm sure GE would state its 1yrs

=========================

 

 

I thought as much, doing a bit of research. I am trying to find out what my wording should be. Don't want to be fobbed off again.

 

About PPI, the Broker Blue Sky financial have not responded at all. It maybe they won't either. My research tells me to take the complaint to FOS against the underwriter - Cardiff Pinacle.

 

I am going to contact FOS.

 

Any templates/pointers would be appreciated.

 

I have no doubt GE are an absolute crooks and will say anything to get out of any responsibilities for any wrong-doings. It's a joke to see so many people who have been lied to by them, and yet they still allowed to project this image of being a "respnsible" and "fair" companies.

[Munirs]

Out of blue today, I received an email from a company that trades itself as the appointed claim management handlers for the liquidators of the Blue Sky Finances, who were the brokers that sold me the PPI. As you recall in this thread, I sent out a claim form to GE, and they suggested me to pursue the broker Blue Sky Finances. Which I did.

 

Now this new company, called Priestley Crowe LLP, have contacted me to offer to take my case over. They say they were contacted by a certain Findley James the official liquidators.

 

I asked for how much is the fee and the reply was 25% + VAT on a no win no fees basis.

 

When I said that I can make the claim myself, their reply was that the official liquidators does not want to liaise with anyone, and have appointed this company to deal with any potential claims.

 

I am not convinced that this is not yet another [problem] to get business. I want to know if anyone has heard of this Priestley Crowe LLP, and looking at their website, they come accross as yet another PPI claim managent company.

 

Should I be considering using these guys?

 

They have given me a telephone number for the liquidators, but then how do I know whether this Findley James is the offical liquidator of Blue Sky finances?

 

Thanks for reading and any help

Edited February 23, 2015 by Munirs
error

[Munirs]

Interestingly, found this:

 

https://www.thegazette.co.uk/notice/L-60769-1985868

 

 

A certain Findley James. However, I am still suspicious!

[dx100uk]

oh dear spoofers reunited.

 

 

if the company does not exist as you say [blue sky]

I'd be giving the FSCS are ring as they deal with such PPI claims

 

 

the FOS might want to know about that email

something smells here

 

 

can you post it up here please [redact it]

 

 

 

 

that's

[Munirs]

oh dear spoofers reunited.

 

 

if the company does not exist as you say [blue sky]

I'd be giving the FSCS are ring as they deal with such PPI claims

 

 

the FOS might want to know about that email

something smells here

 

 

can you post it up here please [redact it]

 

 

 

 

that's

 

 

 

Hi Dx

 

 

Here's their intro email (minus my details)

 

Dear Mr xxxxxxx,

 

I have received your letter dated 9th February 2015 from the Liquidator Findley James in relation to making a claim against Blue Sky Personal Finance.

 

I have tried to contact you with no success.

 

Please can we arrange a call back time or would you like to communicate via email?

 

We are the authorised Claims Management Company who have been appointed by the Liquidator of Blue Sky Personal Finance to process these claims.

 

Thanking you in advance for your cooperation and assuring you of our closest attention at all times.

 

Kind Regards

 

----------------------------------------------------------

Nasima Begum - Solutions Adviser

[email protected]

Priestley Crowe LLP

[dx100uk]

the danger I can see here is you'll get spoofed out of fees etc

and the liquidators who could very well be this lots mates

turn around and say there's no assets.

 

 

I'd go run this passed the FSCS

[Munirs]

the danger I can see here is you'll get spoofed out of fees etc

and the liquidators who could very well be this lots mates

turn around and say there's no assets.

 

 

I'd go run this passed the FSCS

 

 

They asked for my telephone number but didn't give them it, instead got them to give me theirs and called them.

 

The whole time I was talking to the lady, I could not shake off the feeling of alerts going off in my head. I said to her, I'll investigate further and will get back to her. To which, she said she has sent me a welcome pack so I can do this another time.

 

I did ask her the question "Why are they going to charge me when the liquidator is the one supposedly using them to handle the claims?". Her response was it is a normal practice to charge 25% + VAT for PPI claims. That surely means these are just trying to tout for business??

 

I am going to call FSCS tomorrow. It will be interesting to get their side of the story. Thanks for the advice Dx. Will keep you posted.

[Munirs]

In terms iof chasing the GE Money charges, I am still trying to put together a draft.

 

It should include the fact that time limit is 12 years under the limitations Act of 1980 section 32 and thus GE should reconsider their original decision to dismiss all claims prior to 2009, or I will instigate a court action.

 

Let me know what else, guys. Thanks!

[Munirs]

Sent an email to the address given by that Priestly company, to confirm that this company is acting as claim handling party and this is the reply from someone at Findlay James?

 

From: Findlay James

 

That is correct. We haven't got the capacity to deal with the claims here,

therefore we have asked Priestly Crowe to look into the claims owed

 

Regards

 

 

Raj Dosanjh-Beech

For Alisdair J Findlay

Liquidator

 

 

My next question would be how much these lot getting from Priestley?

[Munirs]

They asked for my telephone number but didn't give them it, instead got them to give me theirs and called them.

 

The whole time I was talking to the lady,

 

I could not shake off the feeling of alerts going off in my head.

I said to her, I'll investigate further and will get back to her. To which, she said she has sent me a welcome pack so I can do this another time.

 

I did ask her the question "Why are they going to charge me when the liquidator is the one supposedly using them to handle the claims?". Her response was it is a normal practice to charge 25% + VAT for PPI claims. That surely means these are just trying to tout for business??

 

I am going to call FSCS tomorrow.

It will be interesting to get their side of the story.

 

Thanks for the advice Dx.

 

Will keep you posted.

 

Ok, so I called FSCS and they've said that they cannot help on any PPI claim dated prior to January 2005.

When I asked who can help, they said if the broker has gone bust, then almost no-one.

 

Yet, at the same time, I get posted to me a welcome pack from Priestley Crowe the claim management company,

and in the pack there is a letter from the Liquidators on a headed letter,

in which the Liquidators James Findlay says they have appointed this lot to handle their claim

and the liquidators letter also says that they believe we have a case for claim?

 

Something doesn't add up.

 

 

Why can't I claim directly from the Liquidators?

[dx100uk]

no reason

 

 

tell 'em so

why are they recommending you get fleeced for fees on a claim you might not ever see.

 

 

give me five mins

 

 

blue sky rings a bell to me

 

 

dx

[dx100uk]

http://www.consumeractiongroup.co.uk/forum/showthread.php?425861-PPI-Win-Against-Blue-Sky-(Brokered-Welcome-Secured-Loan)

 

 

not really what I thought

I'm sure theres a thread here whereby someone got it back directly from the admins

 

 

dx