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    • further polished WS using above suggestions and also included couple of more modifications highlighted in orange are those ok to include?   Background   1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of January 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.   Unfair PCN   2.1  On 19th December 2023 the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will be reduced to £30 if paid within 14 days of issue).  2.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).   2.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.    2.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim.  No Locus Standi  3.1  I do not believe a contract with the landowner, that is provided following the defendant’s CPR request, gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-   (a) the owner or occupier of the land; or   (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44   For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.   3.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.  Illegal Conduct – No Contract Formed   4.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.   4.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.   4.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.   4.4        I also do not believe the claimant possesses these documents.   No Keeper Liability   5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.   5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.     5.3         The claimant did not mention parking period, times on the photographs are separate from the PCN and in any case are that arrival and departure times not the parking period since their times include driving to and from the parking space as a minimum and can include extra time to allow pedestrians and other vehicles to pass in front.    Protection of Freedoms Act 2012   The notice must -   (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;  22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim.  5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable.  No Breach of Contract   6.1       No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY. According to PCN defendant parked on HA4 0EY which does not appear to be subject to the postcode covered by the contract.  6.2         The entrance sign does not mention anything about there being other terms inside the car park so does not offer a contract which makes it only an offer to treat,  Interest  7.1  It is unreasonable for the Claimant to delay litigation for  Double Recovery   7.2  The claim is littered with made-up charges.  7.3  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100.  7.4  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims.  7.5 Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practice continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6 In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverabl15e under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...''  7.7 In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case.  7.8        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.   7.9        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).   In Conclusion   8.1        I invite the court to dismiss the claim.  Statement of Truth  I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.   
    • Well the difference is that in all our other cases It was Kev who was trying to entrap the motorist so sticking two fingers up to him and daring him to try court was from a position of strength. In your case, sorry, you made a mistake so you're not in the position of strength.  I've looked on Google Maps and the signs are few & far between as per Kev's MO, but there is an entrance sign saying "Pay & Display" (and you've admitted in writing that you knew you had to pay) and the signs by the payment machines do say "Sea View Car Park" (and you've admitted in writing you paid the wrong car park ... and maybe outed yourself as the driver). Something I missed in my previous post is that the LoC is only for one ticket, not two. Sorry, but it's impossible to definitively advise what to so. Personally I'd probably gamble on Kev being a serial bottler of court and reply with a snotty letter ridiculing the signage (given you mentioned the signage in your appeal) - but it is a gamble.  
    • No! What has happened is that your pix were up-to-date: 5 hours' maximum stay and £100 PCN. The lazy solicitors have sent ancient pictures: 4 hours' maximum stay and £60 PCN. Don't let on!  Let them be hoisted by their own lazy petard in the court hearing (if they don't bottle before).
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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Marstons wrongly executing warrant for paid fine - harassment of pregnant partner – chasing for refund and compensation


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A marston agent attended my property and wrongly executed a warrant that had been dealt with by the issuing court. The court in question had not relinquished the warrant but I had all the relevant paperwork to prove it had been dealt with but the bailiff refused to take that s proof or let me call the court for them to clarify.

 

I was not at home at the time but my heavily pregnant partner was, by the time she called me she was hysterical and in floods of tears. The agent had terrorised her with threats saying that he was going to remove goods unless payment was made in full and that he was not going to accept the paperwork that proved the warrant should not have been executed. I spoke to him and explained that it had been dealt with in court and a call to the court would get it rectified but he point blank refused and said that if I didn’t make payment now he would get the removals van.

 

I felt that I had no choice as I was extrememely concerned about my partner’s condition being so heavily pregnant. I paid over £1000 over the phone and when I got home a quick call to the court proved I was right. It has now taken since January 12th 2015 to this day, still with no proper investigation or response from Marstons directly answering my complaints that I find myself at my wits end with them. I have 2 active complaints which are currently being ignored by their ‘customer care’ team, I have written and emailed their board and I am still to get any kind of response.

 

I have notified CIVEA and they are fully aware but won’t act until Marstons have exhausted their 3 stage complaints procedure. I really do not know what to do now. All I want is my money and compensation for what I have reasonably incurred due to them not refunding my money and the financial distress it has caused me and my family.

 

Can anybody help?

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I am so sorry to hear of your complaint.

 

In the first instance, you need to be aware that once a warrant is passed to an individual enforcement agent, he or she must obey by the precise wording on the warrant which COMMANDS that the enforcement agent must attend to 'take control of goods'. Accordingly, if there had been an error with the warrant (in that it should not have been enforced) it is for the court to instruct Marston's to cease to enforce. In other words, the court are wholly responsible.

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Thank you fro your response Bailiff Advice.

 

It looks like my contacting the board has forced the issue. I have been contacted today and a full investigation is being undertaken, at least that is what they have said. I will update accordingly with any news.

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Thank you fro your response Bailiff Advice.

 

It looks like my contacting the board has forced the issue. I have been contacted today and a full investigation is being undertaken, at least that is what they have said. I will update accordingly with any news.

 

Please do update the board and thank you for letting us know.

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Do you know if the visit was video'd by the EA?

 

It would be very helpful if you would email me on our admin email address with any reference number you have relating to this and also some contact details.

Thank you

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The Video footage was lost by Marstons funnily enough, which I found quite lucky for them.

 

Ah yes, that old trick, how utterly pathetic!

Bet they're watching it and laughing at it now.....make my teeth itch these arrogant bullies.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Hi BankFodder - The Video footage was lost by Marstons funnily enough, which I found quite lucky for them.

 

I will send details through now

 

Ah yes, that old trick, how utterly pathetic!

Bet they're watching it and laughing at it now.....make my teeth itch these arrogant bullies.

 

Have to agree with BB here. How on earth do Marston expect they are to be taken seriously and/or cleaning their act up when this happens. They either use the systems or they don't and stop fudging the issue when complaints are made. No wonder they are thought to be just as bad if not worse than before. About time they behaved themselves instead of trying to hoodwink people - hope in this instance they get more than their knuckles rapped, there was nothing stopping the attending Officer checking but he was blinded by the ££ signs in front of his eyes.

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Details sent to admin.

 

I have had dealings with them in the past and nothing has changed. I am completely aware of what they are allowed and not allowed to do yet the openly flaunt the rules put in place to protect consumers and nothing ever seems to get done to reprimand them.

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To me part of the problem is that they should not be able to investigate their own complaints. In a similar vein CIVEA are paid for by their members - the enforcement companies - so how can they be taken seriously. It's very much the old boys network and scratching of backs seems to reap rewards. I think you should also direct a complaint to the MOJ.

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If the court is at fault for not recalling the warrant then a Formal complaint shopuld go into HMCS, copied to MOJ. As to video, I feel it should have a retention time of not less than 12 weeks, and indefinite as in until a complaint is investigated. It seems too convenient all these incidents where footage has vanished.

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The court has admitted their fault in the problem and has responded in a professional and timely manner. They issued my refund within two days of asking and I have had no issues with them at all. It seems that after contacting the Marston board that my complaint is now being dealt with properly, but I will wait and see what happens.

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MOJ?

 

I did contact the HCEOA as well but they only sent a standard response

 

MOJ = Ministry of Justice

 

HCEOA would not be interested in this case as they only deal with High Court matters.

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The matter of the video was debated on other thread a week or so ago, and whether we like it or not, the advice from the Information Commissioners Office was then the footage should only need to be retained for a period of 28 days.

 

Two weeks ago the Local Government Ombudsman (in relation to council tax and parking debts) suggested that enforcement agents should consider extending that period to 3 months from the date of a final response (to a complaint) to a local authority.

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It appears there was enough evidence at the time for the Officer to retire - your heavily pregnant partner - upon the grounds of vulnerability, or did he thing she had stuffed a pillow up her jumper. Maybe Marstons instructions on vulnerable people need to be reviewed or better still all their agents need a lesson in the classroom.

 

I find what has happened beggars belief and sincerely hope they do not get away with it again.

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They certainly will not be getting away with it!!

 

The evening after they attended my partner was admitted into hospital due to reduced foetal movement due to the extreme emotional distress and anxiety caused by their agent. I had to take a week off work to be with her and despite my company being extremely understanding at the time I had not been there very long I had to take it unpaid. I am claiming reasonable expenses incurred and have requested they make an offer for the extreme emotional distress and anxiety caused by their agent, to my partner and to me.

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Good for you, but being the belligerent bully boy bailiffs that they are, I bet they won't pay easily!

 

Would be good to get a rival firm to go and do the same to them!:boxing:

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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That I have Bailiff Advice. The court has admitted their fault in the problem and has responded in a professional and timely manner. They issued my refund within two days of asking and I have had no issues with them at all.

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Even so the Marstons agent needs to be held accountable for his actions, as do they as a company for their complete lack of customer care in dealing with my refund which took 51 days to be issued, and dealing with my complaints which are now well over 60 days with no resolution offered.

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That I have Bailiff Advice. The court has admitted their fault in the problem and has responded in a professional and timely manner. They issued my refund within two days of asking and I have had no issues with them at all.

 

Delighted to hear this. Was the refund just for the amount of the court fine or did it include enforcement agent fees as well?

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Hi BankFodder - The Video footage was lost by Marstons funnily enough, which I found quite lucky for them.

 

I will send details through now

Received thank you.

 

I have responded by email. If you don't see in your inbox then please check your spam folder

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Delighted to hear this. Was the refund just for the amount of the court fine or did it include enforcement agent fees as well?

 

No it was for their part of what was taken. I chased Marstons for 51 days to get my refund from them

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