Sky Fibre Broadband disconnecting

[superg]

Hello people just wanting to hear what you think

 

i have Fibre Broadband with sky we live in a semi-rural area speed is 21 download sometimes get a bit more upload is around 4 meg

 

At first speed was only 18 meg but bt guy time before last managed to get higher also I had a faulty lead but the main issue is The internet is disconnecting nearly every day

 

spoke to sky they have sent six bt guys out to fix it and still has problems does anyone know where we stand the only thing is sky has renewed my contract with phone and internet as speed increased

 

I was incontract before for 11 months all i want to do now is leave sky with my telephone and broadband and move to a company that can gave me a stable reliable connection

 

I had issues with sky keep calling me but now they don't as i reported them to ico they find no errors when running line tests and bt find no errors

 

 

Thanks for any advice

[dx100uk]

Sky uses the same fibre line as BT would

So why do you think BT better?

 

Dx

[superg]

yeah sky apparently use there own box in the exchange i spoke to a different company they claimed that bt has priority over sky its not the speed mainly the disconnections five times that i know of today no good to me thanks for your reply

[obiter dictum]

Sky have open reach put their equipment in the exchange. The problem with Sky is that it is oversubscribed.

 

I had sky for 3 weeks and cancelled. I was promised up to 10 meg and all i was getting was 0.8 meg download. I went back to BT Infinity, same line etc and ended up a download speed of 71 meg

[tobyjugg2]

Disconnection issues are most commonly an issue the customers side of the outside box, either cable/connection to the house, router or customers PC.

The routers diagnostics should help with identifying the cause.

 

I note they have already done something and say they can find no faults.

I also note that you say both sky and BT say there are no faults - so little point in changing it would seem.

 

My daughter had similar issues with BT fibre which I had to escalate to get a response as they WILL point the finger at your equipment until forced otherwise - it was a stretched cable to the houses' telephone master socket.

The modems diagnostics showed the disconnects and the speed was nothing like it should be - your speed would seem to be OK.

[superg]

Thanks for your reply well past few days when its damp disconnecting all of the time around every 5 mins from 7pm and today 22/07/15 here are a few disconnection times

 

wireless was on was 19 meg down to 16679

after reboot 17763

 

21.16

21.19

21.32

21.46

22.14

22.34

 

these are only a few logs that i took today i know its damp getting in sure it is but bt or sky are not bothered now i need to officially complain does anyone know do i complain to sky then offcom Thanks for your help

[AndyOrch]

Have you tried hard wiring your PC....and by pass the WiFi for a spell?

[superg]

hi thanks for your reply yeah its the main broadband that goes off in router last time it went off was 22:34 been ok since then no one else is using the router speed goes up and down changed wireless channel everything

[dx100uk]

connect you laptop via an Ethernet cable to the route and test it then.

if you can prove it doing it via that medium

the yes you are correct

and they need to sort the connections out.

 

 

just for ref

where I am is VERY DAMP and humid its called a haar

 

 

they fitted out the fibre cabinet near me

and more than 50% of the connections have failed [bT]

spoke to the engineer the other week

the contractor is being dumped.

 

 

dx