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    • Meat smugglers using English vehicles to evade border checks - Farmers Weekly WWW.FWI.CO.UK Criminal gangs are buying English-registered coaches and vans to smuggle large amounts of illegal meat into the country, Farmers Weekly has learned.  
    • I've used payslip, passport, driving licence, still can't identify me, everything is upto date address etc, 1 attempt left then it blocks me H
    • Thanks for the replies and sorry, as it seems I haven't communicated my question clearly. I'm not after advice about how to deal with the situation I'm in. I'm on top of that and sent a SAR to Scottish Widows the day before I sent one to the FOS. My query was around the FOS interpretation of personal data and the extent of their obligations under GDPR, hence the original title They have said that "personal data is defined as any information relating to an [...] identifiable natural person (‘data subject’)" They then define an identifiable natural person as "one who can be identified, directly or indirectly, in particular by reference to an identifier such as [...] an identification number. My view is that I have a complaint reference number, which identifies a complaint raised by me about the administration of my pension so it therefore indirectly identifies me If I'm right, then I believe that all the data related to my complaint is personal data about me, including the screen shot that purportedly establishes that I received my statements. I was hoping there might be someone with better knowledge of GDPR that can clarify whether I'm right or wrong before I react to the FOS's failure to disclose  
    • Please bear with me here i shall try and make this short but with all the detail, but i need help ASAP as there is limited time allowed for this process. I have been with my company 4 years and have advanced through the technical ranks to my current position,  we have an annual report which goes from 0-4 and for three years i have never scored lower than a 3. I was promoted to the role i am in now as an area quality assurance lead and the location was for the NE ( i live in the NW) eventually a similar role became available for another role in the NW. I asked my line manager if he minded me applying for it and he had no issues, i applied sat the multi stage interview and was given the role. My role is now classed as "at risk" of redundancy as we are moving from 4 regions to two which means they are also moving from 4 roles to two roles in my position. Two people are considered safe and myself and another at risk, my question is what is the criteria to separate safe from at risk . In the documentation received from my company it is below, i have zero issues and i know cv against cv mine wins, i was even selected by the company as a company mentor because of my experience in engineering and leadership. This is a closed group of maybe ten people and i am the only non senior executive included.    ·         Performance and Behaviour : I have zero behaviour issues, no issues with performance from my current line manager.  ·         Performance Improvement/ Disciplinary Records   : Zero disciplinary's and no performance issues, in fact my line manager on record has said I'm forthcoming ·         End Of Year Rating : Issues explained below Now my line manager was leaving the company and he did tell me "there was some politics involved with you getting that role, the city build manager and head of area build had promised it to their lead engineer (something they had no right to promise as it has to go though the process ) anyway from day 1 it became very clear that i would not be accepted for this reason within their community although i did just try to help them achieve quality and specification as that was my role. After a few weeks it became very apparent as to why the role had been promised to their man, i found issues where properties had been signed off as ready to accept subscribers when they were not ready (for bonus and stat reasons) and several quality issues i discovered which we could remedy and improve our productivity (unfortunately this would highlight that these issues had been there and not dealt with) My new head of area build (part of this trilogy of him, city build manager and lead engineer)  clearly did not want me there (for the reasons stated) but paid lip service, i had highlighted that i needed to walk off some structured with our canter of excellence counterparts ( as this was part of my role to link in with them for national issues) and he responded by saying i am not to walk them off, and that we have sufficient engineers to do that task (by saying this he could make sure that the engineers would take them round to structures that are A not the ones i have highlighted, and B would have very minor issues) This battle went back and forth over the months where i tried my best to build up the relationship with  them, my attitude was ok you have made some mistakes here, but we are all a team and even though you have hidden issues i can help you remedy them and hopefully we can do so and keep them off the radar,  but they just never did, So moving forward to October last year (2023) this is getting near to annual review time, now i had helped the company out massively by working a substantial amount of weekends and nights to fix issues, and i said i would take most of the time as TOIL ( as agreed with by my previous head of area build) this was 30 days. My current head of area build said i needed to put my leave in as it had been flagged as having a large amount. When i did input the leave (it would result in me taking all of December off) he was unhappy with me and was extremely curt in his responses as he could find nothing on the system for my TOIL , i explained the situation, my line manager would ask if i could work the hours, i would, and when i wanted leave he would authorise (we had an good working relationship, he was an excellent manager) he ended up going to HR to ask their advice and a teams call was set up with myself, head of area build and HR, it was confirmed by HR that it was a company error, when you want to input TOIL there should be a dropdown option in the leave menu and one of the options would be TOIL, this had not been setup on mine. So the company authorised the leave explaining that this should have been done and hadn't, i did say that this is the way it had always been and pretty much everyone on my team then operated this way, TOIL had never been discussed and none of had this option available. So i entered my leave from 4th December - 2nd January,  My line manager was an outside contractor and was leaving the company on the 15th December. On my return i found that we had a new head of area build, it would be a temporary position as they were not going to fill the position permanently and he would be covering his role (Scotland) and this role (NW). I contacted him to say that i had not received my end of year report yet and when would this happen as i had not sat with my line manager tor mine. A little over a week later my HoAB and i had a teams call, it was a introduction meeting and end of year report, he said that he had received feedback from the outgoing manager and he had given me a 2 (i have as explained before never scored lower than a 3) he asked hoe long i had been in the current role (just over a year) as this grade can mean you are new to the role and need a little supervision, haven't built up relationships with stakeholders etc. So he explained what my grade and bonus would be and if i had any feedback, i explained that this was unfair, i had proof that i had not met my targets (i say targets as there were never really any set, but going from emails and conversation we have had, and the job description) i had even created Powerpoint presentations which were very complex into how our network works from beginning to end  as there was distinct lack of knowledge here and i am a lead trainer / assessor (this btw he was extremely impressed with) He did say he had spoken to people in the centre of excellence which o believe was the head of operations, and he did look confused as to the disparity in feedback from them and the original manager that wrote my report. I contacted HR to raising my concerns that i had not sat with my line manager to go through my report,  had i had the chance to do so, i could have rebutted anything said as i had proof of my achievements even though he had set no defined targets, i could prove that i had been extremely active in identifying and remedying issues, HR did come back to me and these are their comments  1) "Your rating was submitted by your manager at the time xxx xxxxxx and he should have carried out an EOY review with you. The rating would not have been provided in this review but feedback should have been shared" [this never happened] 2)  Initial ratings where then discussed and reviewed during a calibration process (for your team) this will have included HOABs and RDs. During this session ratings can be challenged and changed. I can confirm that your rating was not changed as a result of this session and it remained at the rating that xxx submitted. 3) xxx did provide thorough feedback to xxx xxx in a handover so if not already done so it may be worth speaking with him to understand that feedback further.   4) In terms of reputation and the concern you share – ratings are not made public and are private to each individual. 5) And this first line obviously is incorrect " As far as i can see this would be the only separator they could have measured me on to separate safe from not safe, and if so the company did not follow its own procedure. My current line manager said " an error had occurred as you had not received the option to  sir with your manager for your review, and the company needs to make sure this error does not happen again) Well then they are admitting there was an issue and it needs remedying not sweeping under the carpet. All of this is documented. To remind the rating of a 2 is not a concerning grade. Please see descriptor below Generally, needs little supervision but does on occasion require direction/supervision. Does not always anticipate changes to the work environment and could adapt more quickly. May be seen as a strong performer in certain situations or by some audiences but may not perform at that level in all situations. May need some development or guidance to carry out some elements of role. May not consistently demonstrate the right behaviours. May have been on Performance Improvement during the year but has since shown strong improvement        
    • Also, what is the value of the dress and have you refunded the purchaser?
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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You're quite right alfiemac - the law states the maximum that can be charged. It's perfectly within the bailiff's gift to charge you less. Not that they will.

 

May I make a suggestion. Have a thorough read through of posts on here so that you can make yourself familiar with legislation otherwise I fear that this thread is going to be 'railroaded' by nonsense that you are posting.

 

You have said in your above posts that:

 

'The law states the maximum that can be charged'.....it's perfectly within the bailiff's gift to charge you less'

In fact, you need to read the legislation properly yourself and you will see that the 'law' does not say what you have stated above.

 

The 'law' is the Taking Control of Goods (Fees) Regulations 2014 (link below). You will see that the 'law' states Table 1 and underneath the heading are the words: Enforcement other than under a High Court Writ. Now look under those words and it states as follows:

Fee Stage.......FIXED fee.

 

PS: Not more....not less but fixed.
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I have to say that jumping between this thread and my own, I am learning some very useful stuff about High Court Bailiffs.

 

 

The most striking thing, as the OP has said, is the sheer scale of charges that they are allowed to impose. How on earth does this ever get Government approval?

 

 

I had watched the TV programmes about HC bailiffs and I assumed they only dealt with companies and criminal fines, so my anger is as much at Anglian Water for setting these people on a single woman who cannot currently afford their ludicrous bills than the bully boys who actually do the job.

 

 

I'm sure the public really don't understand the sort of pressure which can be applied to people who are unable to pay and all of this has certainly been a huge eye opener for me.

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I have to say that jumping between this thread and my own, I am learning some very useful stuff about High Court Bailiffs.

 

 

The most striking thing, as the OP has said, is the sheer scale of charges that they are allowed to impose. How on earth does this ever get Government approval?

 

 

I had watched the TV programmes about HC bailiffs and I assumed they only dealt with companies and criminal fines, so my anger is as much at Anglian Water for setting these people on a single woman who cannot currently afford their ludicrous bills than the bully boys who actually do the job.

 

You will not have seen a tv program where hc enforcement agents execute criminal fines. They are Magistrates EA. You may have a high court EA that is also a Magistrates EA.

 

They are not bully boys at all, but in the same way that all sparkies or builders are generally good people, every trade has its bad apples.

 

How does anglian water know before sending the EA's out that she is a single mum? has she told them? has she supplied proof? or has she ignored them and they have had no choice but to send in the bailiffs as they are not allowed to turn her water off anymore so have to keep supplying even when they are not being paid.

 

The job of the EA is to get the non payer, usually those that refuse to pay, to pay up. When we come accross an individual in a circumstance where she has no assets and no funds to pay it off, it usually falls to an arrangement to pay and should it be a vulnerable person, we usually work with them to sort the matter out or return the case should the debtor be unable to understand or handle the matter.

I'm sure the public really don't understand the sort of pressure which can be applied to people who are unable to pay and all of this has certainly been a huge eye opener for me.

 

I for one am glad this is done, as i would end up paying for every freeloader that decides their holiday is more important than their bills or debts. if everyone paid their way(obviously taking inot account vulnerable cases) then this would never be an issue. as it is, almost every case i visit is for an individual that chooses not to pay, rather than is unable to pay. i think the general public would rally for this to happen more and harder if they were assured that by everyone paying thier bills, the bills for the rest of society would drop 10% 20% 30%. Just a 5% saving would have saved me £100 last year on my bills. So because joe bloggs doesnt want to pay their bill, i have to be lumbered with the extra debt and pay it off for them. im sure my children would have prefered that £100 for xmas.

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What a load of rubbish, if everyone paid their bills on time you my friend would be out of a job for one, and don't know where you get your statistics from you start at 10% then 20% then 30% are these stats plucked out the sky like the£235 charge.

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Grumpy I don't know who you are but your aggressive tone is horrible.

 

 

You know nothing about me.

 

 

Why on earth are you posting on a debt forum if you think everyone who has not paid their bills is a low life deserving no respect or sympathy.

 

 

My last holiday was in 1987. When was your's? I don't have a car. What do you drive?

 

 

What a nasty spiteful judgemental person you are.

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Grumpy is a bailiff, but he does often give a useful perspective as to where an EA is trying it on. usually The fees are set down in law, and were put in place from 6th April last year. We can all assure you that the situation would or could have been worse prior to April 6th 2014..

 

I am no fan of bailiffs or Distress (now taking control of goods) as a remedy, and support the late and sadly missed Lord Denning's view that it belongs in the grave with King John and the legendary Sheriff of Nottingham. However it is still here so we must mitigate its effect, and if Grumpy or HCEOs follow the rules as I'm sure they do in their daily work unlike many bailiffs, then we cannot complain they also often give good advice on here also, especially if the EA is being naughty. after all it makes their job harder.

 

What does not help is where an argument starts over an issue that is more or less set in stone that hijacks a thread to the detriment of the person in need of the advice.

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What a load of rubbish, if everyone paid their bills on time you my friend would be out of a job for one, and don't know where you get your statistics from you start at 10% then 20% then 30% are these stats plucked out the sky like the£235 charge.

Yes that one is plucked out of the sky, which is clear to see in the ways its worded.

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Thanks brassnecked.

 

 

I suppose if you choose to do that job you would have to see all debtors as people who are refusing to pay rather than those who cannot.

 

 

And I imagine you have to be incredibly hard. My much older friend tells the story of bailiffs who entered their home and having taken what they thought was valuable simply stamped on the few toys their little girl had as while valueless they did not want her to have them.

 

 

I have always remembered that. It simply cannot be possible to be a bailiff and have any empathy or compassion I suppose.

 

 

I think if I had to chose between the two I would go for prostitution. Seems more noble somehow! :)

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Grumpy I don't know who you are but your aggressive tone is horrible.

 

 

You know nothing about me.

 

 

Why on earth are you posting on a debt forum if you think everyone who has not paid their bills is a low life deserving no respect or sympathy.

 

 

My last holiday was in 1987. When was your's? I don't have a car. What do you drive?

 

 

What a nasty spiteful judgemental person you are.

 

This is the problem, most of the time people think we are being spiteful, horrible nasty people when in fact, we are just giving it to you straight. Im not accusing you of being anything other than an upstanding citizen so please dont mistake my words for a slight towards you.

 

I go on holiday each year, staying localized so as to save costs as i dont earn alot being a bailiff whatever people make you think.

 

I dont own a personal vehicle, i couldnt afford to run one, but i do have a works supplied van.

 

Personaly i dont think i am a nasty spiteful judgmental person. I am a bailiff(EA). im not your friend, im not your social worker, im not a CAB adviser, i do not lie, i do not coerce, i do not commit fraud.... I am just a normal person that has to do a job that most CANT do, not wont do but CANT do. Our job is a nasty job and we come up against some very nasty people, so our methods are to never make friends, never let our guard down and never let you think you own us, or we get hurt, badly.

 

Im sorry if you feel that my tone is horrible and nasty, its not meant to be. its called bluntness, and in my line of work, it the only way to be.

 

I became a bailiff after leaving the army and having bailiffs chase me for debts that i had built up. I faced it , i have been there, i have dug my way out.

 

As Brass has said, i came here to add weight to the argument of why bailiffs do what we do, and sometimes i think that we are not needed, there should be other ways, and yes, i would be out of a job. But then i think of other sides to this job and who would do it if we didnt. The police? you want it criminalized? maybe a different sort of bailiff? its taken 400 years of bailiff reform to get where we are now. Bailiffs are an essential part of modern life. Since the time of money being invented, and even before, enforcers have been needed.

 

Hope that clarifies things a bit, and again, im sorry if you thought anything i wrote was targeted at you, it was not.

 

G

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Thanks to everyone for their input, a lot of people are saying i don't get it, but i do get it and understand charges and the fact that it is legislation and charges need to be applied and don't mind paying charges, the point is, the amount for one hand delivered letter, Thats what i don't get!!!.

I challenge my local council after they charged me £125 for a covenant letter, which was a standard letter, which i had to have to sell my house so i paid it, they told me the same that it was legislation and the law tells them to charge this amount, when my house was sold i challenged the£125 as being an unreasonable reflection on the costs incurred to the council to produce the letter, and i received a cheque for £75 a couple of weeks later, which meant i paid £50, which i thought was a reasonable amount.

 

If you think £50 is a reasonable amount for sending you a standard letter in relation to an "official process", what do you think is a reasonable charge for sending someone out to your house to inform you of impending court action who posts that letter personally? Maybe £100? What about if that person has to come back 3 times to catch you in? Maybe £200-£300? What if that person (upon their 3rd call) makes contact with you and spends another 2 hours with you trying to arrange payment or executes the court order and takes control of your goods? Maybe £300-£400? What if they spend 4 hours with you? £500?

 

Maybe you would've felt better paying the £235 if the EA had visited 3 times and "earned" his money (probably equating to 35-50% of the 235.00 Enforcement fee collected) ?

 

The £235.00 is suddenly looking good value......unless you paid on his first visit and the visit involved nothing more than posting a letter.

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Thank's for that %Osrtrich% yes i think you have hit the nail on the head i did pay on the first visit and that was my whole point of this thread which went a bit mad, if someone had to call to my property maybe 3-5 times to make contact with me as i was at work then yes i would gracefully accept the £235charge, but these Enforcement agency representatives don't even have to make personal contact as long as they leave a letter at your property and they are able to provide evidence of being at the address, which they can by wearing a body camera which records them being at the house. I was going to request the recording to check they knocked on the door but they dont even need to do that!! its a crazy world we live in, at least with online shopping i can get free delivery.

 

Thank you

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Thank's for that %Osrtrich% yes i think you have hit the nail on the head i did pay on the first visit and that was my whole point of this thread which went a bit mad, if someone had to call to my property maybe 3-5 times to make contact with me as i was at work then yes i would gracefully accept the £235charge, but these Enforcement agency representatives don't even have to make personal contact as long as they leave a letter at your property and they are able to provide evidence of being at the address, which they can by wearing a body camera which records them being at the house. I was going to request the recording to check they knocked on the door but they dont even need to do that!! its a crazy world we live in, at least with online shopping i can get free delivery.

 

Thank you

 

 

Instead of trying to explain the rational behind the new fee scale it would be easier to read the official explanation from the Ministry of Justice.

 

The following is a copy of the Explanatory Memorandum prepared by the Ministry of Justice and laid in Parliament at that same time as the Taking Control of Goods (Fees) Regulations 2014 was introduced. You will need to read paragraphs 7.1 onwards:

 

http://www.legislation.gov.uk/uksi/2014/1/pdfs/uksiem_20140001_en.pdf

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What the MoJ has effectively admitted is that private bailiff companies can not be trusted to apply appropriate fees and charges, so as a measure, rather than prosecuting them, they have thrown more money their way in the hope that they won't be tempted to break the law.

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What the MoJ has effectively admitted is that private bailiff companies can not be trusted to apply appropriate fees and charges, so as a measure, rather than prosecuting them, they have thrown more money their way in the hope that they won't be tempted to break the law.

 

That's one way of reading the document. It's not how I read it.

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Coughdrop if you read 7.1 it says that when bailiffs felt they were underpaid for the work done

 

There is, therefore, an inherent incentive for enforcement agents to engage in, and charge for, unnecessary enforcement activities or to rapidly escalate enforcement action.

and

The current availability of discretionary fee arrangements has also provided incentives for unscrupulous behaviour.

it is not easy to diagree with Outlawla's interpretation. After all there could have been some attempt to curb the unscrupulous behaviour rather than just give in to them and pay them a lot more couldn't there?

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You need to read Paragraph 7.1 in full to understand WHY the fee scale has been implemented:

 

It states as follows:

 

The various fee structures applicable to enforcement by taking control of goods do not provide adequate remuneration for all aspects of the work carried out by enforcement agents. There is, therefore, an inherent incentive for enforcement agents to engage in, and charge for, unnecessary enforcement activities or to rapidly escalate enforcement action.

 

The current availability of discretionary fee arrangements has also provided incentives for unscrupulous behaviour. Such arrangements allow the enforcement agent to charge “reasonable costs”, which are not specified in advance and are not clearly defined, making these charges prone to abuse. With little clarity and transparency to these fee structures, it is difficult for debtors to check whether they have been charged the correct fees and to challenge these if they have not.

 

As a result of these factors, there have long been calls to introduce a transparent fee structure, relevant to all debt types, alongside the introduction of a simplified and transparent enforcement process. This Statutory Instrument will introduce such a fee structure.

 

As you will see from the above, the previous low fees of £24.50 for 'attending to levy' (where no level was made) together with egislation providing for 'reasonable costs' that were unspecified lead to unscrupulous behaviour. It was well known that bailiffs used to misinterpret the fee scale to suit themselves and the drafting of the legislation at that time made it possible.

 

New regulations, together with updated fees have been in force for the past 9 months and it is the case that the level of complaints being made to the courts about bailiffs has significantly reduced and claims in county courts have reduced to almost nothing.

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You have to put much of the blame on local authorities for bailiffs, pre-April 2014, being creative in applying fees and charges.

 

The pressure put on them by councils was not just the obvious 'fee commission' which Harrow were exposed for, but for additional services they were expected to do on a free of charge basis (amounting to the same).

 

Attachment of earnings, 14 day enforcement letters etc., were expected as freebies and probably why local authorities were notorious for letting them get away with making up their wages with excessive and inappropriate enforcement/van fees.

 

East Riding of Yorkshire Council's service level agreement (Item 7 of Appendix A), details among several free services it expected, was for its bailiff contractor to provide an automatic number plate recognition vehicle in its enforcement area.

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