@curryspcworlduk Restocking Fee

[TurboGuru]

Hi

 

This incident occurred a while ago (I wasn't aware of CAG back then) but it is something I've always pondered over should I find myself in the same situation again.

 

I was at Curry's looking for a small portable TV for the bedroom. Now normally I stick to good brands like Sony, Samsung etc. On this occasion however I decided to buy a UMC set, the price was really good. The TV was on display but you could not interact with it (no remote).

 

Having bought the item that day, I was disappointed to find the that the unit switched inputs/channels at an agonisingly slow speed. Something like 8 seconds, it was ridiculous.

 

I was soo dissatisfied, I went back to the store the next day to return it. The assistants tried to brush me off saying its normal, but I wouldn't accept it. Then the assistant manager phoned the 'store manager' who was home(?) who agreed I could return the item but would incur a £20 restocking fee. (thus I get the cost of the tv unit - £20 back).

 

My question is, was Curry's in it's rights to charge for a restocking fee?

[ericsbrother]

As it is not faulty and you had the opportunity to "inspect" it in the store then yes, they can do this. They dont have to take it back at all so although it is a bit mean of them to charge they can do so.

[MaxxPower]

Then the assistant manager phoned the 'store manager' who was home(?)

Everyone needs a day off now and again.

[joka007]

is TV new in box? if so, then currys dont have to take it back as its used... i think consensus is no one would pay full price for a used electronic product, unless its heavily reduced... so the re stocking fee is so they dont lose out.

 

if TV is not new in box and is on display (from your post it sounds like it is) then you should not accept a £20 re stocking fee... as its not brand new and it makes no difference you watching it at home compare to store..

 

but to be fair.... 8 seconds to switch from one channel to another... that dont sound right at all. have you googled this to see if other users are having same problem? if you argue on grounds its faulty/slow etc you may get exchange to full value