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TurboGuru

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  1. Ok, a quick update... Thursday 12th Feb 2015 I received a response from Lee confirming the account is definetley on the old price plan (£11.50) which is all good. We are however still waiting for the 'Corporate Security department' to sort out this February bill which is demanding £76.04. Although the bill payment date has passed I have not received any form of letter/phone call regarding late/non payment? Furthermore I have received an official letter from Vodafone confirming I was a victim of fraud and that the fraudulent order has been scrapped and all charges removed. A
  2. Hi Lee Yes I received your email, many thanks Lee. I am waiting patiently for the letter to arrive from Vodafone confirming I have been a victim of impersonation fraud and then hoping providing an update. Hopefully this will arrive soon. I have some interesting updates though... Saturday 7th Feb 2015 - 11:00am I had received a paper bill for £76.04 which is incorrect (billing against new plan). I called up the accounts dept, I just wanted to make it clear that there would be no payment until the situation is rectified (eg. I am back on my old plan, correct bill), hence addi
  3. Hey Silverfox! Thanks for the reply. Indeed it appears the delay is around the fraud team. I guess I'm a little frustrated at why it is taking longer than stated. For instance, if the fraudster did obtain the phone then I could understand the extra time needed, as it would be my word against theirs [fraudster]. In my case, the phone was returned back to Vodafone vid DPD, the fraudster never got a chance to obtain it. From what I know, when new phones are returned to Vodafone (due to a customer changing their mind), the IMEI number is scanned into their warehouse system and pro
  4. Hi Lee I have received no phone call or further correspondence from you or support since your reply. Having called the 191 automated billing section, I hear that my account is still set to the fraudulent tariff at almost £50 (includes my small amount of genuine calls). Please be aware that in a week from now my DD would normally go out - I do not want to be billed for a tarrif I did not order only to have the payment then default. I have done absolutely everything since the start of this fiasco to log down as much information as I can to help Vodafone solve the issue prompt
  5. Hello CAG! You know, there are times when we all have to deal with 'not so good' customer service but in the end matters end up being resolved with some persistence. However with Vodafone customer support I've never felt soo helpless. I have followed their process to the letter, and thus so far it has got me nowhere. I need a Vodafone rep to action on this and get it sorted. Background: June 2012 - I sign up to Vodafone as a new customer, 24 month contract (Iphone 4). June 2014 - Contract ends, I do not change anything. October 2014 - I decide to DOWN
  6. Hi This incident occurred a while ago (I wasn't aware of CAG back then) but it is something I've always pondered over should I find myself in the same situation again. I was at Curry's looking for a small portable TV for the bedroom. Now normally I stick to good brands like Sony, Samsung etc. On this occasion however I decided to buy a UMC set, the price was really good. The TV was on display but you could not interact with it (no remote). Having bought the item that day, I was disappointed to find the that the unit switched inputs/channels at an agonisingly slow speed. Somethin
  7. Hello HB! I'm having some real issues sorting out a fraudulent upgrade order placed on my Vodafone account. Unfortunately I'm getting nowhere with the customer services team over at Vodafone, this has been ongoing since early Jan. During some google searching about such issues I discovered the CAG community and have been following some of the mobile/telecom threads. I see you have a Vodafone rep who is very good at getting things sorted, so I'm hoping he can lend a hand Just need to get my info together and I'll make a thread. Thanks Dal
  8. Hi All Just a quick hello, I've been a lurker on here for the past few weeks. Like many I am seeking some consumer advice and thought it was about time I signed up. So much information here, its hard to know where to begin! Thanks Dal
  9. Hi Laura I've never dealt with the Ombudsman myself but often hear them being recommended to help settle disputes. So I gather on previous occasions your dealings with the Obudsman have been more successful?
  10. Just to add, I once had a similar situation but used recorded delivery however the DVLA had still not processed the documentation even though I could see online they had received the documents. What I found out was that the 'recorded delivery' items are batch scanned as they arrive, it can still take x days for processing to begin.
  11. I just read the popup description of the Ombudsman in your post... jeez makes you wonder why even bother with them at all!
  12. Traditionally in most eBay disputes, the buyer is normally reimbursed without too much resistance. Not in all cases though, but most. However, I wonder what leverage they [ebay] has if you paid for the vehicle in cash (outside of paypal)?
  13. Andy, have you checked through a copy of the terms. I'm sure there is a cooling off period being as you've only had the car for a week?
  14. +1, I've used this many times, great app!
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