EE Insurance

[tonymann]

Hi Guys,

 

I have a contract with EE and also pay a hefty £15 p/m for insurance, they have neevr let me down before and always replace handsets the next day which is why I stay with them.

 

At the end of Nov I phoned to report my phone lost and a replacement was delivered on the 1st Dec.

 

I have just realised now that it is rattling and I am not happy that after having the new one for just a month it appears to be faulty. I think this is a common fault on i phones where the battery becomes dislodged.

 

I phoned them today and the cust service rep advised me as I was out of a 14 day window they would on replace it by re charging the excess, alternatively they offered for me to go into a store for repair. I feel they should replace it free of charge.

 

Am I being unreasonable? Should I expect a replacement as its only a month old? What are my options?

 

thanks

[fkofilee]

No... youre not being unreasonable however, I would imagine the handsets are refurbed under their T&Cs...

 

Go into store. See what they say and if you dont like it complain to their Head Office...

 

[email protected]

[unclebulgaria67]

It can be fixed fairly easily apparently.

 

Here is a YT video showing one way to fix.

 

 

You won't get the phone replaced, as it is a quick fix.

[tonymann]

thanks guys i really appreciate the replies, I think I will check to see if the Ts&Cs say anything abt refurbed handsets and get it repaired depending on that.

 

It would still be interesting to know where I stand with this as a consumer, do I not get the same rights as with a new product............I guess it depends on if the handset is new though.