@npowerhelp nPower - Mismanaged account, County Court claim issued aganst Npower

[Eversir]

You'll find out in the next week or so...

[tenaCT]

[Eversir]

OK, a bit longer than a week but...

 

Npower failed to comply with the Court Order and either forgot - or chose not - to pay by the deadline stipulated by the judge. In fact, even two months on we have not had a payment from Npower.

 

As a result of this, the CCJ against Npower was enforced. Bailiffs were instructed to recover the sum from Npower's head office in Swindon. We have now been informed they have finally recovered the money after visiting their premises last week; we should receive this from the Court shortly.

 

Funnily enough the County Court bailiffs informed us that we were not the only ones with a successful judgement against Npower; they were also enforcing judgements for other people at the same time as ours. Apparently they visit Npower on an almost-weekly basis for this sort of thing.

[citizenB]

That is very worrying for such a prominent company.

 

I must admit to having a chuckle that Bailiffs were instructed.

 

[Eversir]

Recently received a mystery cheque from Npower for £25.00.

 

Not a clue what this is relating to; merely states: "As promised, here is a cheque for £25.00".

 

Very, very strange...

[Consett26]

Did you get your money from the bailiff's visit?

[citizenB]

Recently received a mystery cheque from Npower for £25.00.

 

Not a clue what this is relating to; merely states: "As promised, here is a cheque for £25.00".

 

Very, very strange...

 

Will you be asking them what it is for, or just banking it

[Eversir]

Did you get your money from the bailiff's visit?

 

Still waiting for the Court to pay that to us. Should be this week.

 

Will you be asking them what it is for, or just banking it

 

As tempting as it is! Giving them a day or so for a separate letter to come through, then will call or write. They still haven't removed their false credit entries, so there is that to sort out yet also.

[citizenB]

Sheesh, so even under a court order, they still don't get their act together ?

[extrobe]

Is the court transcript still to be published, or have I just missed it?

[Eversir]

Sheesh, so even under a court order, they still don't get their act together ?

 

They have actually paid the bailiff; the Court is just taking time to transfer the funds

 

Will consider taking Npower back to Court if they don't make good the false credit entries.

 

Is the court transcript still to be published, or have I just missed it?

 

Still to be published. Will need certain personal info redacting first.

[Eversir]

Cheque received from Court (finally).

[BankFodder]

Good. What is the state of play on the transcript?

[citizenB]

Excellent news

[jimbobonline]

They have actually paid the bailiff; the Court is just taking time to transfer the funds

 

Will consider taking Npower back to Court if they don't make good the false credit entries.

 

 

 

Still to be published. Will need certain personal info redacting first.

 

 

Eversir have I missed the transcript or is it posted somewhere else (and I have just failed to see it)?

[Mat-H]

This is superb news Eversir!

Your case has dragged on for a ridiculous amount of time so i hope you were awarded sufficient to make up for the hassle you've had.

 

Again though dead chuffed you beat them!

[Eversir]

Eversir have I missed the transcript or is it posted somewhere else (and I have just failed to see it)?

 

Sorry, the files were not the easiest to redact and time has been an issue this past month or so. Uploading the judgement shortly.

 

This is superb news Eversir!

Your case has dragged on for a ridiculous amount of time so i hope you were awarded sufficient to make up for the hassle you've had.

 

Again though dead chuffed you beat them!

 

Thanks for the kind words! Yes, it was bloody awful in some ways but incredibly satisfying to get a judgement in our favour (even if we didn't get a bunch of money from it).

[Eversir]

Here we go.

 

 

The judgement was split into two,

but this one is more relevant to Npower's conduct.

 

 

I have highlighted particular areas of interest (e.g. the judge's criticism of Npower).

 

 

I'll try and find time to post parts of the other documents in due course (probably next week).

 

 

Hope this is of use to someone!

[citizenB]

Thanks for this Eversir. Shame there was no extra for printing and stuff.

[Eversir]

Thanks for this Eversir. Shame there was no extra for printing and stuff.

 

Think that was our fault to be honest. We didn't lay out these costs clear enough in the claim so he was unable to make an award on that basis. You live and you learn

[extrobe]

How appropriate, given they've just been fined £26m for failing to handle customer accounts & complaints adequately

http://www.bbc.co.uk/news/business-35129788

[Eversir]

The saga continues!

 

Given the recent decision by Ofgem, particularly their order in regards to compensating the worst affected customers, we thought it would be worthwhile sending Npower a quick letter of complaint (unsurprisingly we don't trust Npower's advice that we 'don't need to do anything'). Per Npower's own publication on its website, they should be awarding at least £200 compensation based on the criteria.

 

In the letter we briefly outlined Npower's unacceptable conduct, highlighted the fact that they have still failed to remove the incorrect credit file entries, and provided a bullet list of what actions we'd like to be taken. Amazingly this was a single A4 page.

 

Npower responded a couple of days ago, via email and not return mail (once again). Here is their response:

 

Hello [NAME]

Thank you for contacting us about your account.

 

 

I am sorry for the shortfall in the level of customer service you have received. We are committed to providing you with the highest level of service you deserve.

 

 

I apologise for the incorrect bills you had been receiving and legal department was allowed to sign a statement of truth. I understand that you would like to receive compensation. [NAME], I would like to inform you that I have processed a goodwill gesture of £25.00 on 06 January 2016 and you will receive it in further 10 to 14 days.

 

 

With regards to the credit report, [NAME], please get in touch with Experian to get the credit report and provide us with a copy of it to investigate this further.

 

 

As you have had to contact us again about this issue, I have taken the opportunity to raise a complaint on your behalf. Each complaint is allocated a unique reference number, yours is [NUMBER]. I am confident that through the explanation I have provided and the actions I have taken, I have now been able to resolve things for you.

 

 

If, however, this is not the case and you remain unhappy, please contact our Complaints team. You can reach them on 0800 3169328, they are available from 8am to 6pm Monday to Friday or 8am to 2pm Saturday. If you prefer, you can email us at [email protected].

 

 

I trust the information is helpful, [NAME].

Kind regards

 

Will be dropping a rather terse response to what is, clearly, a bit of a fob-off from Npower's customer service department. Wonder if they have a bulk closure exercise for this too?

 

 

Update to follow.

[cchange]

Thank you for this informative thread.

Can somebody help me with the attachments in these postings?

When I'm logged into the forums, there are no hyperlinks to the attachments. When not logged in, the attachment URLS appear but produce nothing when pasted in - just clear.gif

Seems ok elsewhere on the forums.

Is this the same for others and how do I get for example post no #143 attachment http://www.consumeractiongroup.co.uk/forum/attachment.php?attachmentid=60604&d=1450431027

[BankFodder]

People who are proceeding against Npower, or any other company for that matter, might like to see this example of a skeleton argument.

 

Skeleton Argument .pdf

 

I should say that it isn't really a skeleton argument – it is rather more than that but Npower, thanks to their legal boy in their internal law department who clearly must have been acting unsupervised, was so uncooperative and raise so many obstacles and acted so much against the spirit of what the court required, that the matter became extremely complicated.

 

Eventually we prepared this document in order to try and simplify everything as much as possible. It seemed to work very well because the claimant was congratulated by the judge on the level of preparation and the clarity of the presentation of the case.

 

I should say here that it is clear that Npower spent far more – probably more than twice and maybe three times – and the maximum value of the claimant's case simply in order to pound them down into the ground.

 

I should say that the legal boy in charge of this case brought no credit to himself or to his employers and of course he lost his case.

[jimbobonline]

I cant seem to download the file - can anyone help?