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    • I have just read the smaller print on their signs. It says that you can pay at the end of your parking session. given that you have ten minutes grace period the 35 seconds could easily have been taken up with walking back to your car, switching on the engine and then driving out. Even in my younger days when I used to regularly exceed speed limits, I doubt I could have done that in 35 seconds even when I  had a TR5.
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    • Thank you for posting up the results from the sar. The PCN is not compliant with the Protection of Freedoms Act 2012 Schedule 4. Under Section 9 [2][a] they are supposed to specify the parking time. the photographs show your car in motion both entering and leaving the car park thus not parking. If you have to do a Witness Statement later should they finally take you to Court you will have to continue to state that even though you stayed there for several hours in a small car park and the difference between the ANPR times and the actual parking period may only be a matter of a few minutes  nevertheless the CEL have failed to comply with the Act by failing to specify the parking period. However it looks as if your appeal revealed you were the driver the deficient PCN will not help you as the driver. I suspect that it may have been an appeal from the pub that meant that CEL offered you partly a way out  by allowing you to claim you had made an error in registering your vehicle reg. number . This enabled them to reduce the charge to £20 despite them acknowledging that you hadn't registered at all. We have not seen the signs in the car park yet so we do not what is said on them and all the signs say the same thing. It would be unusual for a pub to have  a Permit Holders Only sign which may discourage casual motorists from stopping there. But if that is the sign then as it prohibits any one who doesn't have a permit, then it cannot form a contract with motorists though it may depend on how the signs are worded.
    • Defence and Counterclaim Claim number XXX Claimant Civil Enforcement Limited Defendant XXXXXXXXXXXXX   How much of the claim do you dispute? I dispute the full amount claimed as shown on the claim form.   Do you dispute this claim because you have already paid it? No, for other reasons.   Defence 1. The Defendant is the recorded keeper of XXXXXXX  2. It is denied that the Defendant entered into a contract with the Claimant. 3. As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance. The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner. Accordingly, it is denied that the Claimant has authority to bring this claim. 4. In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5. The Claimant is attempting double recovery by adding an additional sum not included in the original offer. 6. In a further abuse of the legal process the Claimant is claiming £50 legal representative's costs, even though they have no legal representative. 7. The Particulars of Claim is denied in its entirety. It is denied that the Claimant is entitled to the relief claimed or any relief at all. Signed I am the Defendant - I believe that the facts stated in this form are true XXXXXXXXXXX 01/05/2024   Defendant's date of birth XXXXXXXXXX   Address to which notices about this claim can be sent to you  
    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’.  Choose ‘Create sign in details’ to register for the first time.  You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID.  You should make a note of your memorable word, or password as these are not included in the email.<<**IMPORTANT**  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .get a CPR 31:14 request running to the solicitors https://www.consumeractiongroup.co.uk/forum/showthread.php?486334-CPR-31.14-Request-to-use-on-receipt-of-a-PPC-(-Private-Land-Parking-Court-Claim type your name ONLY no need to sign anything .you DO NOT await the return of paperwork. you MUST file a defence regardless by day 33 from the date on the claimform.
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Mercedes SLK 59 plate - 2 seized brakes & a broken spring - any recourse ?


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Hi

 

- I would really appreciate some advice please. :-)

 

I have a Mercedes SLK 59 plate

I did not buy it from Mercedes dealer.

 

Its had 3 MOTS (last one last week)

Its done 13,140 miles and one other previous owner.

 

It had a service history on purchase but I decided not to continue as I do not do many miles a

nd have oil, filter and spark plugs changed annually or as required.

 

It passed MOT last year with a cautionary that the brake pad had rusted into the caliper this was corrected.

 

A few weeks ago as I was driving there was a loud bang and I thought the tyre had burst

 

on inspection it hadn't but the flap covering the underneath was loose.

 

My husband said the bolt had broken and repaired it.

 

Following week there was still a clattering when going over bumps

 

my husband investigated and was shocked to find that the suspension spring had broken

- he found this hard to believe as the car has only done 13,140 miles.

 

We took to the garage as MOT was due and

it was also found that the other brake had also seized.

 

My husband emailed Mercedes and they don't want to know.

 

They wanted me to drive 14 miles with a faulty brake and suspension spring

because now they are saying that because the spring is no longer on the car they can do nothing

 

The Opinion of a senior mechanic was that the spring should never have gone at such low mileage

there is no rust its just snapped and even if service had been carried out would not of detected this fault.

 

Does anyone please have any advice as what I can do next

 

 

- Thank you

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When did you buy the car ??

 

I don't think you will be able to claim the spring from the seller. This sounds like accident/pothole damage so not the fault of the seller.

 

You say you don't drive it very much and the brake parts being made of mild steel, they will rust with lack of use and become liable to seizing.

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Hi thank you for the reply

 

 

I bought it 2 years ago

 

 

I do drive it every day but I just don't travel many miles as I dont live far from where I work

I don't think I have hit any pot holes?

 

 

According to the mechanic he would not have expected the spring to have snapped the way it has on such low mileage.

 

 

Mercedes useless all as they want is for you to pay extortionate amounts for a service

when all as they do is change oil and plugs.

 

 

I had same with Mazda I had a brand new Mazda MX5 coupe before the Mercedes

again the mileage was very low

 

 

I ended up paying £340 for service in first year it had only done less than 2000 miles

- just a rip off

- all cars have the same basic workings so as long as a mechanic is qualified I cant see what difference it makes

and as long as you use genuine parts of which I have.

 

 

I accept what you say about brakes though but never happened on my Mazda.

Im looking at getting another Mazda.

Thank you for taking time to reply

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I can't see you having any recourse against the seller or Mercedes. Yes it is unusual for a spring to break at that mileage on any make of car, but you are in the unenviable position of having to prove there was a fault with the component.

You could try Mercedes direct and ask them to make a contribution.

 

 

As you are thinking of replacing it and going back to a Mazda, to keep the cost as low as possible, ring around the breakers and see if they have a spring, but its not really a d.i.y. job.

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Hi brooksbj

 

Welcome to CAG

 

A longshot, they might do something as a 'goodwill gesture'.

 

Write a Formal Letter of Complaint, mark it as such. Explain what's happened, how they have let you down and what you want them to do.

 

Send it to:-

 

Mr Simon Oldfield

Managing Director

Mercedes-Benz UK

[email protected]

 

Let us know what they say.

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Hi thank you for replies

 

 

I have already had the work done on the car and both springs replaced.

 

 

Im not that bothered about getting any money off them for the repair.

 

 

My gripe is Mercedes advertise themselves as a prestige car company and people pay good money for their cars.

The truth is Mercedes do not want to know their customers after they have given them their money

unless you continue with an over priced service which incidentally the fault I have had would not have been picked up

on a service as it wouldn't be expected for this to happen at such low mileage.

 

 

A customer service adviser no doubt someone that has an NVQ 4 in customer care

but not a clue about the mechanics of a car as they were advocating that I drive the car over 20 miles to their garage.

 

 

This for one is illegal as the car failed MOT and possibly dangerous and could have caused more damage.

 

 

I would of liked that their concern would have been

"that probably should not have happened lets get the car in to have a look.

Well lesson learnt don't buy a Mercedes - mine will be going very soon.

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If you look up a website that lists all of the common problems for makes of cars as per warranty claims you will see that mercs nearly always generate claims for suspension issues so have a look and use the info to go back to Mercedes should you want to press the point

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