Thank you Rebel 11 for address I will definitely be writing to Mr Oldfield

Hi thank you for replies I have already had the work done on the car and both springs replaced. Im not that bothered about getting any money off them for the repair. My gripe is Mercedes advertise themselves as a prestige car company and people pay good money for their cars. The truth is Mercedes do not want to know their customers after they have given them their money unless you continue with an over priced service which incidentally the fault I have had would not have been picked up on a service as it wouldn't be expected for this to happen at such low mileage. A customer service adviser no doubt someone that has an NVQ 4 in customer care but not a clue about the mechanics of a car as they were advocating that I drive the car over 20 miles to their garage. This for one is illegal as the car failed MOT and possibly dangerous and could have caused more damage. I would of liked that their concern would have been "that probably should not have happened lets get the car in to have a look. Well lesson learnt don't buy a Mercedes - mine will be going very soon.

Hi thank you for the reply I bought it 2 years ago I do drive it every day but I just don't travel many miles as I dont live far from where I work I don't think I have hit any pot holes? According to the mechanic he would not have expected the spring to have snapped the way it has on such low mileage. Mercedes useless all as they want is for you to pay extortionate amounts for a service when all as they do is change oil and plugs. I had same with Mazda I had a brand new Mazda MX5 coupe before the Mercedes again the mileage was very low I ended up paying £340 for service in first year it had only done less than 2000 miles - just a rip off - all cars have the same basic workings so as long as a mechanic is qualified I cant see what difference it makes and as long as you use genuine parts of which I have. I accept what you say about brakes though but never happened on my Mazda. Im looking at getting another Mazda. Thank you for taking time to reply

Hi - I would really appreciate some advice please. I have a Mercedes SLK 59 plate I did not buy it from Mercedes dealer. Its had 3 MOTS (last one last week) Its done 13,140 miles and one other previous owner. It had a service history on purchase but I decided not to continue as I do not do many miles a nd have oil, filter and spark plugs changed annually or as required. It passed MOT last year with a cautionary that the brake pad had rusted into the caliper this was corrected. A few weeks ago as I was driving there was a loud bang and I thought the tyre had burst on inspection it hadn't but the flap covering the underneath was loose. My husband said the bolt had broken and repaired it. Following week there was still a clattering when going over bumps my husband investigated and was shocked to find that the suspension spring had broken - he found this hard to believe as the car has only done 13,140 miles. We took to the garage as MOT was due and it was also found that the other brake had also seized. My husband emailed Mercedes and they don't want to know. They wanted me to drive 14 miles with a faulty brake and suspension spring because now they are saying that because the spring is no longer on the car they can do nothing The Opinion of a senior mechanic was that the spring should never have gone at such low mileage there is no rust its just snapped and even if service had been carried out would not of detected this fault. Does anyone please have any advice as what I can do next - Thank you